Integrating Customer Support, Defect Tracking, and Knowledge ...
| Source: Soffront Software |
| ... By integrating your customer support, defect tracking development, and knowledge management systems,
your business will benefit from improved customer ...
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A Modern Approach to Improving Customer Support - Consona
| Source: Consona |
| ... Find out how. A Modern Approach to Improving Customer Support by Consona. ... 12 A Modern
Approach to Improving Customer Support The world has changed. ...
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A Customer Success Story: Real-time Remote Workforce Enablement ...
| Source: SWsoft |
| ... Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer
support team. ...
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The Best of Both Worlds: Gain Flexibility through Multiple Models ...
| Source: PhaseWare |
| ... SaaS can help small-to-medium businesses manage customer service and support cost-effectively. ...
Powering Every Phase of Customer Support
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Boomi Case Study: Harris Tea Company—A Perfect Blend - Boomi ...
| Source: Boomi Software |
| ... Tea is driven by two principles: offer quality products and deliver strong Harris Tea needed real-time insight
customer support with impeccable responsiveness. ...
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Customer Relationship Management: Putting Customers at the Center ...
| Source: Exact Software North America |
| ... However, by concentrating exclusively on pre-sales, marketing programs and customer support instead
of building long term relationships, companies are not ...
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A Made2Manage Systems Customer Profile: The Story of Jasper ...
| Source: Consona/Made2Manage Systems |
| ... a train-the-trainer ence with any of the consult- approach, Jasper Seating's key personnel were able to get
up to speed with the ants or customer support. ...
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Clientele CRM.NET Suite Gains Scalability, Smart Client from the . ...
| Source: Epicor |
| ... A smart client built with Windows® Forms gives customer support personnel a responsive application
that is easy to deploy and update. ...
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Optimizing ITIL with SRM Service Resolution Management for the ...
17 Rules of the Road for Customer Relationship Management - Sage
| Source: Sage |
| ... But many products that claim to be CRM applications address a single functional area such as marketing, sales force
automation, or customer support. ...
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