-
Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
customer support:
Dell Computer announced its plans to provide Internet-based, automated customer support.
Dell Unveils Internet-Enabled Customer Support Strategy. ...
Published:
1999-09-03
-
Abstract:
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult.
So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty
and drive service leveraged revenue? By empowering cu (...)
Excerpt related to
customer support:
So how can service ... A Modern Approach to Improving Customer Support. ...
Download <strong>A Modern Approach to Improving Customer Support</strong>. Comments:
...
Published:
2010-03-11
-
Abstract:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
Excerpt related to
customer support:
Dell Computer announced its plans to provide Internet-based, automated customer support.
Dell Unveils Internet-Enabled Customer Support Strategy. ...
Published:
1999-09-03
-
Excerpt related to
customer support:
... There’sa lesson here for companies that are looking to upgrade their customer support
systems. The difference between customer ...
Published:
2012-02-29
-
Abstract:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
Excerpt related to
customer support:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with highe...
Published:
2000-12-05
-
Abstract:
SoftBrands Hospitality business supports the enterprise information management needs of hotels and resorts. SoftBrands' range
of hospitality software products includes the property management systems Medallion and PORTfolio, and RIO, a leisure management
system. (...)
Excerpt related to
customer support:
SoftBrands Hospitality business supports the enterprise information management needs of hotels and resorts. SoftBrands'
range of hospitality softw...
Published:
2006-03-02
-
Abstract:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult
to understand, more expensive to buy, more dif (...)
Excerpt related to
customer support:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not mu...
Published:
2001-08-27
-
Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
customer support:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support
within certain industries; it is cons...
Published:
2000-07-20
-
Abstract:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior
customer support, with modest growth and cautious new technology introduction as a consequence. Owing to its slow growth,
ROI has achieved a small market presence in general and (...)
Excerpt related to
customer support:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior
customer support, w...
Published:
2000-06-22
-
Abstract:
Baan remains one of only a handful of vendors that are capable of providing full application suites on scaleable platforms
that can be globally deployed by larger enterprises. (...)
Excerpt related to
customer support:
Baan remains one of only a handful of vendors that are capable of providing full application suites on scaleable platforms
that can be globally de...
Published:
2002-02-21
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to
provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM. (...)
Excerpt related to
customer support:
CRM itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide
explanation and m...
Published:
2001-10-19
-
Abstract:
Taking advantage of its rival Microsoft’s either reticence or satiation, Epicor recently acquired its long-term partner Clarus
for an almost next to nothing price to provide mid-market with a solid add-on e-procurement and, eventually, SRM value proposition
too. (...)
Excerpt related to
customer support:
Taking advantage of its rival Microsoft’s either reticence or satiation, Epicor recently acquired its long-term partner Clarus
for an almost next ...
Published:
2002-12-04
-
Abstract:
While most of its applications co-opetitors have been licking their wounds and dreading another financial quarterly report,
cash amassed Microsoft has recently shown a flair for aptly devising and executing a strategy for its Microsoft Business Solutions
(MBS) division portfolio, to its partners and cust (...)
Excerpt related to
customer support:
While most of its applications co-opetitors have been licking their wounds and dreading another financial quarterly report,
cash amassed Microsoft...
Published:
2002-11-01
-
Abstract:
Baan's phase under Invensys, after a turbulent three years that have seen considerable people, market and technology change,
and considerable worthwhile investment. Recently-announced technology developments seem to be in sync with the market's trends,
and leaning shrewdly towards the requirements of hol (...)
Excerpt related to
customer support:
Baan's phase under Invensys, after a turbulent three years that have seen considerable people, market and technology change,
and considerable wort...
Published:
2003-05-07
-
Abstract:
Expanding incrementally, with goals that are carefully balanced with providing excellent customer support, close attention
to the bottom line, and leveraging a tried-and-true business model, partnerships and technologies has been ROI Systems' formula
of success. It is now in a position to move forward wi (...)
Excerpt related to
customer support:
Expanding incrementally, with goals that are carefully balanced with providing excellent customer support,
close attention to the bottom line, and... ...
Published:
2002-04-04
-
Abstract:
With a workforce of 800+ employees, Check Point continues to see record revenues selling firewall and related information
security solutions. (...)
Excerpt related to
customer support:
... straightforward as it could be. Further, engaging Check Point's customer support
for product implementations is difficult and expensive. ...
Published:
2000-07-25
-
Abstract:
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped
our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated
these systems with their fulfillment, inventory, and bil (...)
Excerpt related to
customer support:
Persistent delivered web-based sales support and customer service solutions to a broadband
data and VOIP provider. We helped our client rapidly bu... ...
Published:
2010-03-11
-
Abstract:
Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both
types of costs can be segmented into hardware, software, external assistance, and internal personnel. Reprinted from Maximizing
Your ERP System by Dr. Scott Hamilton. (...)
Excerpt related to
customer support:
Enterprise resource planning (ERP) implementation costs can be divided into one-time costs and ongoing annual costs. Both
types of costs can be s...
Published:
2004-02-12
-
Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer support:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Abstract:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Excerpt related to
customer support:
MAPICS has consistently scored above average in the following customer-service & support
benchmarks: reliability, quality of support, vendor stabi...
Published:
1999-09-01