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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer support requirements  | Customer Strategy | Customer Support System | Customer Systems | Customer Technology | Customer Tools | Customer Value | Customer Value Management | Customers | Customers Relationship Management | Deploy CRM Software System | Deploy CRM Structure | Deploy CRM System | Deploy CRM System Model | Deploy CRM System Process | Deploy CRM System Solutions | Deploy CRM Tools | Deploying CRM Software System | Deploying CRM Structure Model | Deploying CRM System | Deploying CRM System Model | Deploying CRM Read More...
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Documents related to » customer support requirements


Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

customer support requirements  Creating Your Strategy Introduction Customer relationship management is a total business strategy; therefore, proper planning is crucial. After you have communicated and established support for your initiative, outlined the steps your company needs to take for implementation, and marked your parameters for success and failure, you can then create your implementation strategy. This is Part two of a four-part note. Part One discussed new approaches to CRM implementation, Part Two will discuss Read More...
17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

customer support requirements  its way to the customer support center where cross-selling opportunities could be made or lost? While it's true that custom code can be written to integrate products, a true CRM solution provides the functionality of any point solution, as well as a cost-free, seamless way to add features and capabilities whenever you need them. So don't settle for anything less than a comprehensive solution that delivers on the true promise of CRM: Marketing campaign management Sales force automation Customer care Read More...
Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the

customer support requirements  and infrastructure expertise, and customer base. Support from the likes of Hewlett-Packard ( HP ), Sun Microsystems , Fujitsu or BEA will be important too, but IBM should remain the first choice. The ultimate winner in the market will have to provide industry-specific solutions that solve essential problems that others cannot. The vendor will have to have deep domain experience coupled with industry-specific product functionality that will insure successful implementations. It also needs to offer an Read More...
Major Vendors Adapting to User Requirements
SAP and Microsoft have finally realized that their products will increasingly be evaluated by how well they interconnect, how flexible they are, and how

customer support requirements  searching and browsing of customer relations management (CRM) data within the familiar Microsoft Word, Excel, and Outlook Office 2003 environments. Using a CRM task pane, it is possible to copy data into Microsoft Office documents, or to attach the Microsoft Office documents to CRM records. These programs try to make manipulation of business management data less complicated and intimidating, by giving users access to data and business processes from within the familiar Microsoft Office 2003 environment. Read More...
Requirements Definition For Package Implementations
How do you go about defining the requirements of large package systems, particularly those with the all-encompassing scope of ERP, EAM, and CRM software, and

customer support requirements  Presidents of Finance and Customer Service during your To Be discussions and interviews. In the Gap Analysis, you confirmed with the consultants that the desired credit terms processing is a standard feature of the package. However, factoring is not part of the standard functionality. The price tag for enhancing the package to accommodate factoring is estimated to be $125,000 or $250,000 over a 5-year period. Since the intent to phase out factoring altogether, the recommendation is to handle factoring Read More...
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

customer support requirements  CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More...
Distribution: Costs Down, Customer Loyalty Up
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to

customer support requirements  Costs Down, Customer Loyalty Up Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more. Read More...
HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

customer support requirements  Announces Customer Engagement as a Service HP Enterprise Services has introduced  new services  designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact Read More...
Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with

customer support requirements  Customer Service: The Call Center as Corporate Information Hub At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st Read More...
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

customer support requirements  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, Read More...
Process Manufacturing: Industry Specific Requirements Part Three: Textiles
As with any manufacturing operation, process manufacturing has special system requirements such as formulas, unit of measure conversions, and packaging recipes.

customer support requirements  can be refilled so customer orders can still be met by the date promised. This type of notification and reporting is typically found in manufacturing execution systems (MES). It would be beneficial if these attributes of an MES application were incorporated in an enterprise-wide application. If not, a heavy, and most likely, impractical recording burden will be placed on the production line personnel. Reliance on this manual recording is not suggested. Ordering of seconds is handled in an entirely Read More...
Customer Experience Management: Accelerating Business Performance
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus

customer support requirements  you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty. Read More...
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

customer support requirements  -and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More...
Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

customer support requirements  Customer Engagement with Social CRM In a  previous pos t I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the surface what already existed but had been dodged by businesses, for a Read More...

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