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Documents related to » customer support requirements


POLL: What Are Your FSM Requirements? » The TEC Blog
Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SUPPORT REQUIREMENTS: field service management, fsm, FSM functionality, FSM mobility, mobile FSM functionality, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-04-2013

Major Vendors Adapting to User Requirements
SAP and Microsoft have finally realized that their products will increasingly be evaluated by how well they interconnect, how flexible they are, and how intuitive their user interfaces are. However, these trends have already been incorporated by lesser-known vendors.

CUSTOMER SUPPORT REQUIREMENTS: searching and browsing of customer relations management (CRM) data within the familiar Microsoft Word, Excel, and Outlook Office 2003 environments. Using a CRM task pane, it is possible to copy data into Microsoft Office documents, or to attach the Microsoft Office documents to CRM records. These programs try to make manipulation of business management data less complicated and intimidating, by giving users access to data and business processes from within the familiar Microsoft Office 2003 environment.
3/28/2006

End-to-end Encryption Security Requirements
The Secure POS Vendors Alliance (SPVA) commissioned the End-to-end Security workgroup to provide clear guidelines on the application of encryption technology to payment card data used for retail financial transactions. This document addresses encrypting payment card data in tamper-resistant security modules.

CUSTOMER SUPPORT REQUIREMENTS: Costs with Lean Techniques Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations Mobile Device Management: Your Guide to the Essentials and Beyond Test Effort Estimation Acronym-Related White Papers: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service
5/27/2010 9:32:00 AM

Ease SOX Requirements with IBS Software
The US Sarbanes-Oxley Act (SOX) addresses the issues of corporate fiscal accountability, accounting standards and practices, and reporting, as well as investor confidence in publicly owned corporations. SOX thus presents challenges to satisfy regulatory requirements, as well as opportunities to improve processes. That's why SOX compliance can be aided by an integrated, automated enterprise resource planning (ERP) solution.

CUSTOMER SUPPORT REQUIREMENTS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
11/2/2006 2:58:00 PM

Retail Market Dynamics for Software VendorsPart One: Software Requirements for Retail
Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders have begun to demonstrate an ability to achieve market advantage through the effective use of specialized enterprise applications. As a result, the requirement for all retailers to increase their investment in IT and adopt best practices has thus grown.

CUSTOMER SUPPORT REQUIREMENTS: (e.g., procurement, marketing, finance, customer service, etc.). Thereby this improves their operating efficiencies and financial performance, and strengthens their relationships with customers and suppliers. Therefore, companies in the retail market do have specific IT requirements to support and optimize their operations. To that end, general enterprise resource planning (ERP) solution providers have traditionally been unable to fully meet the demands of these organizations, but recently, some major
9/13/2004

17 Rules of the Road for Customer Relationship Management
Before beginning your selection process for a customer relationship management (CRM) system, it’s important to understand all the benefits of an integrated CRM system. These 17 “rules of the road” for CRM were collected from executives, managers, employees and consultants and provide useful information when choosing a CRM system.

CUSTOMER SUPPORT REQUIREMENTS: of the Road for Customer Relationship Management 17 Rules of the Road for Customer Relationship Management Source: Trivalent Solutions Inc. Document Type: White Paper Description: Before beginning your selection process for a customer relationship management (CRM) system, it’s important to understand all the benefits of an integrated CRM system. These 17 “rules of the road” for CRM were collected from executives, managers, employees and consultants and provide useful information when choosing a CRM
5/2/2006 2:55:00 PM

Soffront Tackles Service Industry Requirements with New Scheduling Module » The TEC Blog
Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SUPPORT REQUIREMENTS: CRM, customer relationship management, fsm, industry watch, Scheduling, service management, Soffront, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-03-2013

Enterprise Job Scheduling Capabilities and Requirements Checklist
With so many choices out there, how do you determine which job scheduling software will be right for your organization? Which software solution will be able to grow with your organization when you need it most? These are questions that can be difficult to answer. This checklist can help you determine which software best fits your needs.

CUSTOMER SUPPORT REQUIREMENTS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
7/27/2010 11:08:00 AM

Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

CUSTOMER SUPPORT REQUIREMENTS: Mastering the Customer Experience Mastering the Customer Experience Source: Alterian Document Type: White Paper Description: Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to
3/2/2009 1:02:00 PM

Food Safety Plans: New Requirements for Registered Facilities
The passage of the Food Safety Modernization Act in January 2011 will have a significant impact on how registered facilities document their hazard assessment, verification, and monitoring activities. But by beginning to think about and plan for the new requirements now, the industry will be able to maintain continuous compliance and ensure minimal disruption as new regulations come into effect.

CUSTOMER SUPPORT REQUIREMENTS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
3/19/2012 10:46:00 AM

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

CUSTOMER SUPPORT REQUIREMENTS: Customer Relationship Analysis Firm Extends Reach Customer Relationship Analysis Firm Extends Reach D. Geller - September 22, 2000 Read Comments D. Geller - September 22, 2000 Event Summary thinkAnalytics began life as a specialist using artificial intelligence to compress relational databases and for data mining. They became skilled at working with masses of data and embedding data analysis into traditional applications. Purchased by Gentia Software, an OLAP (On-Line Analytical Processing) specialist, in
9/22/2000


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