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Document Management System (DMS)
Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...
 

 customer support process document


17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

customer support process document  its way to the customer support center where cross-selling opportunities could be made or lost? While it's true that custom code can be written to integrate products, a true CRM solution provides the functionality of any point solution, as well as a cost-free, seamless way to add features and capabilities whenever you need them. So don't settle for anything less than a comprehensive solution that delivers on the true promise of CRM: Marketing campaign management Sales force automation Customer care

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Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Repo... Get this template

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Start evaluating software now

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Document Management System (DMS)
Document Management System (DMS)
Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates importan...

Documents related to » customer support process document

A Single Software Solution That Enables Business Process Management


By focusing on improving and optimizing the processes instead of only the departments, any user company should be better aligned and prepared to take on the challenges ahead.

customer support process document  for follow-up. When a customer places an order, the pricing used in the back-office system should also appear on the Web site or user screen. Finally, the system should offer a centralized view of all customers and their activities, including workflow, financial transactions, support issues, etc. from anywhere, and at any time. Customers, suppliers, and partners should also manage their accounts through secure portals. Exact's quintessential solution consists of two fully integrated (working from the Read More

Ross Systems, Inc.: In Process of Renaissance


Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online operations through its RenaissanceLink software application portal and its Ross Systems E-Commerce order management software subsidiary. However, its financial position for the last 18 months has eroded due to the combined effects of decreased license revenue and investment in R&D.

customer support process document  back-office functionality and good customer support within the above-mentioned industries; it is considered a leader in native process manufacturing functionality, with much less recognition within other targeted industries. By the end of 1999, the company had more than 3,200 customers worldwide. The company offers its product and services primarily through a worldwide network of over 60 branch offices. With sales concentrated in Europe and North America, geographic expansion, particularly in Asia, has Read More

KANA Attempts the Union of Customer Acquisition and Service


KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global

customer support process document  capabilities in its enterprise customer service solution, designed to support the new strategic imperative in Web Customer Service (WCS) -- customer acquisition . The reality is that most companies still think of sales & marketing and customer service departments and activities as very separate. One activity happens and then the other one happens (or not) sequentially. Conversely, KANA believes that a closer marriage of marketing and customer service is the future. How Can Customer Service Help New Read More

The Wizardry of Business Process Management - Part 1


The business process management (BPM) market is sizzling hot, with Gartner Dataquest estimating its compound annual growth rate (CAGR) at 13 percent in 2009. In fact, almost all leading BPM vendors have been buzzing about their unprecedented growth and profitability, especially amidst the ongoing economic drought. It is truly difficult to argue against the need for companies from all walks of

customer support process document  companies that target the customer interaction and workflow markets, and companies focused on Business Rules Engine (BRE ) such as Corticon Technologies , FICO (formerly Fair Isaac Corporation ), and the ILOG division of IBM . Competition additionally comes from professional service organizations that develop custom BPM software in conjunction with rendering consulting services. To further muddle the picture, there is a number of Enterprise Content Management (ECM )-based vendors such as the Read More

Customer-centric CRM


Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships.

customer support process document  CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More

Compare Leading CRM Software or Process ERP Solutions -- in 10 Minutes or Less


How can we provide you with an accurate. CRM software comparison or an accurate process enterprise resource planning software comparison in 10 min...

customer support process document  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 391. Read More

ERP Discrete Vs ERP Process


To compare process ERP solutions head-to-head based on your organization's needs and characteristics , visit TEC's process ERP evaluation center.

customer support process document  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More

Oracle JD Edwards EnterpriseOne 9.0 for ERP for Process Manufacturing Certification Report


Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of process manufacturing solutions in the enterprise resource planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

customer support process document  oracle jd edwards enterpriseone 9.0,process erp,process manufacturing erp,erp process,erp implementation process,erp business process,process pro erp,process manufacturing erp software,erp selection process,erp manufacturing process software,business process erp,erp software selection process,process erp software,erp process flow,erp manufacturing process Read More

Managing the Process of Process: Establishing the Right Goals and Improving Operations and Systems to Hit the Mark


North American process manufacturers face increasing challenges related to heightened security, pricing pressures, global competition, and rising costs. Thus, continuous improvement of processes is imperative to remaining competitive. How close is your company to world-class? And how focused are you on process improvement? Find out how get started on a process improvement strategy that will have long-term benefits.

customer support process document   Read More

Business Process Management in Free and Open Source: An Overview of the Demand and the Supply


Free and open source software (FOSS) has become a hot topic in the business process management (BPM) market. This article discusses the relevance between BPM and FOSS, and makes suggestions for BPM seekers that prefer FOSS.

customer support process document  Process Management in Free and Open Source: An Overview of the Demand and the Supply A while ago, I wrote a product note about Aras Innovator , the only enterprise open source solution available on the product lifecycle management (PLM) market. After that, my interest in free and open source software (FOSS) did not fade but I changed my focus to another category of enterprise software— business process management (BPM). This time, I was able to find more than one BPM solution that’s offered Read More

i2 Enlists Honeywell in Process Industry Play


i2 Technologies will join forces with process control system maker Honeywell in a bid to expand its presence in the energy, chemicals, and pharmaceutical industries.

customer support process document  collaborate with suppliers and customers. Honeywell will place its Unified Manufacturing Solutions for production management and manufacturing execution systems atop i2's TradeMatrix platform. The solution will combine strategic planning, production planning and scheduling, real-time manufacturing execution, distribution management, demand management, and Internet marketplace capabilities. News of the alliance follows shortly after Honeywell, i2, and United Technologies Corporation announced a joint Read More

Course Correction in QA Process Implementation


Course Correction is an expected part of any software development process. The process listed below outlines a process that allows one to review task assumptions, review accountability, reevaluate schedules, and monitor and control activities through the course correction process.

customer support process document  QA, software developement, course correction, QA process, quality assurance, QA software Read More

Process PLM Vendor Sequencia Adds Portfolio Management


Sequencia extends its Process Product Lifecycle Management (PLM) offering with portfolio management, leading the impact of the solution into the executive suite.

customer support process document  PLM Vendor Sequencia Adds Portfolio Management Event Summary Sequencia ( www.sequencia.com ), in partnership with Prosight ( www.prosight.com ), has extended its Process PLM solution with the addition of portfolio management. Portfolio Management is an enterprise app, and this increases the visibility of PLM at executive levels. Market Impact Sequencia is developing a very broad product. With this announcement, they are now strong at the highest level (portfolio), adding to existing function from Read More

Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

customer support process document  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More