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Documents related to » customer support company


Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

CUSTOMER SUPPORT COMPANY: Customer: Eastern Food Customer: Eastern Food Source: RiverOne Document Type: Case Study Description: Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made
4/29/2005 9:33:00 AM

How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

CUSTOMER SUPPORT COMPANY: How to Measure Customer Satisfaction How to Measure Customer Satisfaction Murali Chemuturi - April 13, 2009 Read Comments Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally
4/13/2009

The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

CUSTOMER SUPPORT COMPANY: The Customer as a Strategic Asset The Customer as a Strategic Asset Source: TeleTech Document Type: White Paper Description: Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the
3/19/2007 3:19:00 PM

Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

CUSTOMER SUPPORT COMPANY: Build and Manage Strong Customer Relationships Build and Manage Strong Customer Relationships Source: SAP Document Type: White Paper Description: Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of
2/17/2011 9:42:00 AM

Southern Pump & Tank Company (SPATCO)
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump & Tank Company (SPATCO). Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent.

CUSTOMER SUPPORT COMPANY: plans to implement mySAP Customer Relationship Management (mySAP CRM) to enable service technicians to update and close orders on site, instead of calling in the information for follow-up paperwork. The company also wants to use the solution to support its mobile sales force and to provide an interaction center for customers. Our number-one issue is exceptional customer service,” Tew says. “Everything that we do within this company starts with the customer. mySAP All-in-One offers us complete
5/5/2006 10:46:00 AM

Which ERP is Best for Your Distribution company?
Find out which ERP for distribution solutions really meet the needs of your company with TEC s free ERP comparison reports.

CUSTOMER SUPPORT COMPANY: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2010
8/30/2010 4:07:00 PM

ERP Issues for the Midsized Life Sciences Company
ERP Issues for the Midsized Life Sciences Company. Find White Papers, Case Studies, and Other Resources Associated with the ERP Issues for the Midsized Life Sciences Company What makes your enterprise resource planning (ERP) requirements difficult for most vendors to satisfy? As a life sciences company, you have operational processes that set you apart from other manufacturing companies. And, your regulatory requirements, including 21 CFR part 11, aren’t like those of any other industry. The challenge is to manage compliance risks and compliance costs. Learn about an ERP compliance strategy.

CUSTOMER SUPPORT COMPANY: cycle from procurement to customer shipment. Audit records for transactions related to significant processes must include the person, location, equipment used, time and date stamp, and before and after data values. This data must be organized for retrieval and retention. Since the transaction audit database is constantly growing with ongoing transaction processing, the size and management of the database is a major issue. The architecture of the Part 11 Audit system must be designed to efficiently manage
4/4/2008 4:15:00 PM

Midwest Spring Manufacturing Company
Learn how Mid-West Spring Mfg. Co., a spring manufacturing and stamping wire forming company, improved inventory accuracy by nearly 100 percent, streamlined operations, enhanced customer service, and improved intelligent analysis.

CUSTOMER SUPPORT COMPANY: percent, streamlined operations, enhanced customer service, and improved intelligent analysis. Midwest Spring Manufacturing Company style= border-width:0px; />   comments powered by Disqus Related Topics:   Discrete Manufacturing Related Industries:   Manufacturing Related Keywords:   visibility,   Mid-West,   Epicor,   vantage,   case,   management Source: Epicor Learn more about Epicor Readers who downloaded this case study also read these popular documents! Best Practices for ERP
4/29/2005 9:33:00 AM

8 Strategies for Improving Performance from Concept to Customer
External forces can knock your business off balance with no warning. Spikes in fuel prices, worker strikes, and shipping delays can significantly stress the supply chains of manufacturers, logistics providers, and retailers. To meet these external challenges, you need the capability to extend supply chain visibility, respond to changes in real time, and improve performance measurement across the entire chain.

CUSTOMER SUPPORT COMPANY: Performance from Concept to Customer 8 Strategies for Improving Performance from Concept to Customer Source: Infor Document Type: White Paper Description: External forces can knock your business off balance with no warning. Spikes in fuel prices, worker strikes, and shipping delays can significantly stress the supply chains of manufacturers, logistics providers, and retailers. To meet these external challenges, you need the capability to extend supply chain visibility, respond to changes in real time, and
5/14/2007 1:26:00 PM

Case Study: A Cotton Yarn Manufacturing Company


CUSTOMER SUPPORT COMPANY:
7/10/2013 4:49:00 PM

Customer Experience Management: The Value of Moments of Truth
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues.

CUSTOMER SUPPORT COMPANY: Customer Experience Management: The Value of Moments of Truth Customer Experience Management: The Value of Moments of Truth Source: RightNow Technologies Document Type: White Paper Description: Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management
7/26/2006 3:38:00 PM


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