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SAP Customer Success Story


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Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
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Documents related to » customer success


TigerStop LLC: A Maximizer Customer Success Story
As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain competitive, it would need to

customer success  LLC: A Maximizer Customer Success Story As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from a leading software developer, it has realized many benefits, and at the same time empowered its field sales team with a system it can access while on the road. Read More...
Customer Success Story: The Business of Architecture
Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending

customer success  Success Story: The Business of Architecture Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he really needed was an integrated system. Since implementing BillQuick time billing and project management solution, Kevin has been able to easily and accurately manage billing. Read More...
Delivering Customer Value: Innovative Approaches to Maintain Competitive Success
Because sustaining a strong relationship with customers is essential for future growth, the most successful companies work hard to ensure that their customers

customer success  Customer Value: Innovative Approaches to Maintain Competitive Success Because sustaining a strong relationship with customers is essential for future growth, the most successful companies work hard to ensure that their customers don’t feel shortchanged. But the benefits of customer satisfaction extend beyond gaining more business with a single account. Find out how to get a better understanding of your customer information, such as customer spending, for more reliable sales growth. Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

customer success  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...
Litecubes Success Story


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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

customer success  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More...
Amfit Success Story


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Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with

customer success  Customer Service: The Call Center as Corporate Information Hub At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st Read More...
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

customer success  changes the cycle of customer data management by not only enabling data collection and analysis, but also enhancing service in real or near real time, reducing the time between analysis and action. Attensity can also help organizations complete the service cycle by enabling early warning and alerts over specific issues and complete reporting and visualization as well as content search capabilities. Attensity’s success stories include companies such as Cisco, JetBlue, Whirlpool , and Travelocity , along Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

customer success  Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer Read More...
Making Customer Experiences a Reality-Five Steps from Vision to Execution
Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on

customer success  Customer Experiences a Reality-Five Steps from Vision to Execution Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on increasing transaction efficiency. However, by executing a customer-centric strategy—with a clear process enforced along every channel of customer interaction—you will tap into the emotions and aspirations of your customers, creating a personal and long-standing Read More...
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

customer success  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More...
The Road to BI Success
Organizations are increasingly focused on business intelligence (BI) and analytics projects that help reduce costs or retain customers. But justifying the high

customer success  reduce costs or retain customers. But justifying the high cost of BI software will be challenging unless short-term benefits can be directly correlated with the investment and these projects can be executed within the long-term strategic plan of the company. Know the questions you need to pose for a successful BI strategy. Read More...
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

customer success  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More...

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