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Documents related to » customer success


On-time Product Delivery and Customer Satisfaction
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product Delivery and Customer Satisfaction. Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing.

CUSTOMER SUCCESS: On-time Product Delivery and Customer Satisfaction On-time Product Delivery and Customer Satisfaction Source: SAP Document Type: Case Study Description: Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase
5/5/2006 10:36:00 AM

Customer Relationship Malpractice » The TEC Blog
Customer Relationship Malpractice » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

CUSTOMER SUCCESS: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

CUSTOMER SUCCESS: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

CUSTOMER SUCCESS: Customer: Eastern Food Customer: Eastern Food Source: RiverOne Document Type: Case Study Description: Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made
4/29/2005 9:33:00 AM

More Marketplace Success For Manugistics?
Give Manugistics high marks in self-confidence: some vendors are reluctant to announce new client wins before successful completion of the implementation, let alone before the deal is final.

CUSTOMER SUCCESS: More Marketplace Success For Manugistics? More Marketplace Success For Manugistics? Steve McVey - August 24, 2000 Read Comments S. McVey - August 24, 2000 Event Summary Manugistics was recently named as a contender in PartBase.com s selection for a best-of-breed Supply Chain Management package to power its Internet marketplace, an online community where players in the aerospace, aviation, and defense industries can buy and sell new and used airplane parts. Its eMarketplace offers members access to parts
8/24/2000

Is Web Success Necessary for CEO Survival?
The CEO of Cahners Business Information, a publisher of Business to Business information with designs on creating an Internet publishing empire, steps down. The speculation is that he was forced out by the parent company, Reed Elsevier.

CUSTOMER SUCCESS: Is Web Success Necessary for CEO Survival? Is Web Success Necessary for CEO Survival? D. Geller - September 25, 1999 Read Comments Event Summary Cahners Business Information is one of the biggest trade magazine publishers in North America, with 1998 revenues of approximately one billion dollars. Formerly Cahners Publishing, the company changed its name in 1997 when it merged with the Chilton publishing company. Cahners had positioned itself as an emerging leader in Internet business to business
9/25/1999

Business Intelligence Success at Biomet, Inc.
Biomet, a manufacturer of orthopedic medical products needed to support its worldwide need for sales information.

CUSTOMER SUCCESS: Biomet, the drive towards customer service meant that instant access to sales information was critical. Business users and executives needed immediate and flexible access to their information to review sales shipments, revenues and margins (by product, product group/family, distributor, and customer), all over different time periods. Critical sales information was locked away in the ERP database and was manually gathered, primarily through custom SQL queries. The process was burdensome, required detailed
9/25/2001

Success in the New Economic Reality
In today’s challenging economic environment, no company can afford to be rash. But can the “do nothing” approach really pass as sound business strategy? As in the best of times, companies need to understand the nature of the pressures they face and take clear action to address them head-on. Discover how to see clearly, think clearly, and act clearly—focus your energy on developing clarity and transparency in your company.

CUSTOMER SUCCESS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
6/19/2009 3:10:00 PM

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

CUSTOMER SUCCESS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

A Road Map to Data Migration Success
The key to a successful data migration: read a Road Map to Data Migration Success, a SAP white paper. Many significant business initiatives and large IT projects depend upon a successful data migration. But when migrated data is transformed for new uses, project teams encounter some very specific management and technical challenges. Minimizing the risk of these tricky migrations requires effective planning and scoping. Read up on the issues unique to data migration projects, and find out how to best approach them.

CUSTOMER SUCCESS: and to another unrelated customer application (trust). It s likely that the data governance team has determined resolution of a set of data quality issues can be deferred post-production. Plan to capture as much detail as possible over the course of your project.   DATA MIGRATION SUCCESS If you have successfully implemented your data migration, you should have data governance, standards, integration, and quality processes in place. Leverage these on your next project. Use the migration effort as a route
1/25/2010 11:36:00 AM

Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

CUSTOMER SUCCESS: Customer Relationship Management: Evolution, Not Revolution Customer Relationship Management: Evolution, Not Revolution Jane Affleck - September 24, 2007 Read Comments Choosing a new customer relationship management (CRM) solution can be onerous for anyone saddled with this task. But the process of choosing a solution doesn t have to be time-consuming and tedious. Nor should it cause major upheaval in an enterprise s operations, creating significant inconvenience for users. The last thing any manager
9/24/2007


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