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Abstract:
As a leader in x-ray analytical instrumentation and software, PANalytical’s global business was growing rapidly. But with
that growth, complexity in its information and communication infrastructures had also grown—making it impossible to optimize
and standardize its business processes. Since partneri (...)
Excerpt related to
customer success:
PANalytical: A QAD Customer Success Story. Source ... databases. Download
<strong>PANalytical: A QAD Customer Success Story</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for
his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he
really needed was an integrated system. Since implementing B (...)
Excerpt related to
customer success:
Customer Success Story: The Business of Architecture. ... Download <strong>Customer
Success Story: The Business of Architecture </strong>. Comments: ...
Published:
2010-03-11
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Abstract:
As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain
competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from
a leading software developer, it has realized many ben (...)
Excerpt related to
customer success:
TigerStop LLC: A Maximizer Customer Success Story. ... Download <strong>TigerStop
LLC: A Maximizer Customer Success Story</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
The University of Maryland School of Medicine had already experienced VMware technology as a way to consolidate its servers;
what it didn’t realize was that the company’s solution could also address its disaster recovery needs. By combining two storage
technologies—creating a common storage area ne (...)
Excerpt related to
customer success:
Customer Success Story: University of Maryland School of Medicine. ...
Download <strong>Customer Success Story: University of Maryland School of Medicine
</strong>. ...
Published:
2010-03-11
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Abstract:
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support
team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which
would offer many concurrent instances of the application (...)
Excerpt related to
customer success:
A Customer Success Story: Real-time Remote Workforce Enablement. ... Download
<strong>A Customer Success Story: Real-time Remote Workforce Enablement</strong>.
...
Published:
2010-03-11
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Abstract:
Raining Rose, maker of body care products, started as a family hobby back in 1996. Since then, business has soared—making
it one of the fastest growing companies in the US. In 2004, however, it faced serious challenges related to this rapid growth;
poor inventory control was affecting customer service. (...)
Excerpt related to
customer success:
Customer Success Story: Batchmaster Helps Provide a Rosier Future for Raining Rose. Source:
BatchMaster Software Inc. Document Type ...
Published:
2010-03-11
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Abstract:
Soudronic AG’s incoming order confirmations were getting out of hand and finding misfiled critical documents was increasingly
laborious. Before implementing OCR for AnyDoc, documents were printed and filed in binders, together with supporting documentation.
With AnyDoc’s optical character recognition (...)
Excerpt related to
customer success:
AnyDoc Customer Success Story: Soudronic AG Finds a Solution for Archiving Its Supplier
Documents with OCR. Source: AnyDoc Software, Inc. ...
Published:
2010-03-11
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Abstract:
SAP Customer Success Story: Industrial Machinery and Components.Papers and Other Software Complex System to Use In Your Complex
System for Industrial Machinery and Components. Universal Instruments Corporation, a leading capital equipment manufacturer,
needed a flexible business solution to meet the chall (...)
Excerpt related to
customer success:
SAP Customer Success Story: Industrial Machinery and Components.Papers and Other Software
Complex System to Use In Your Complex System for Industri...
Published:
2010-03-11
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Abstract:
NexPress Solutions, Inc., a midsize production printing company, needed to improve its internal processes and to coordinate
with both its parent companies. A SAP software implementation based on SAP best practices for industrial machinery and components
(IM&C) reduced operating costs by more than $1 mill (...)
Excerpt related to
customer success:
SAP Customer Success Story: Industrial Machinery and Components. ... Download
<strong>SAP Customer Success Story: Industrial Machinery and Components</strong>.
...
Published:
2010-03-11
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Abstract:
Aon Corporation’s business is part of a highly regulated industry that maintains strict licensing requirements. With these
constantly changing requirements, the company realized its outdated procedures and processes were no longer adequate and that
a learning management system (LMS) was what it needed. (...)
Excerpt related to
customer success:
Customer Success Story: Aon’s Journey to Better Corporate Governance. Source: Cornerstone
OnDemand. Document Type: Case Study Description ...
Published:
2010-03-11
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Abstract:
PSCU Financial Services mediates disputes between its customers and their credit card companies. Many of these disputes require
multiple pages of documentation as evidence—which need to be scanned. Its scanning process was draining its resources and
PSCU knew it was time to get automated. Since deployi (...)
Excerpt related to
customer success:
AnyDoc Customer Success Story: PSCU Financial Services Can’t Dispute the Advantages of OCR.
Source: AnyDoc Software, Inc. Document ...
Published:
2010-03-11
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Abstract:
Sykes-Health Plan Service Bureau (SHPS) was growing and needed a solution that could boost its productivity and deliver results
to its clients. Processing thousands of health- and benefit-related forms was a major component of its business, and as such,
employees faced ever-increasing workloads. To ease (...)
Excerpt related to
customer success:
AnyDoc Customer Success Story: Sykes-Health Plan Service Bureau Delivers Results With OCR.
Source: AnyDoc Software, Inc. Document ...
Published:
2010-03-11
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Abstract:
JACIE, a non-profit corporation, was looking for an application that would enable a more effective hospital accreditation
process, as well as provide the ability to process complex medical files. With the help of Polymita, JACIE created a decision
support system that could centralize access to important (...)
Excerpt related to
customer success:
Polymita Customer Success Story: Simplifying JACIE’s Certification Process. Source: Polymita
Technologies. Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
For over 30 years, Madison Chemical Industries has sold 100 percent polyurethane coatings and linings to companies around
the globe. With the technical challenges it faced as a growing company, it was becoming clear that the DOS-based system it
was using to maintain its inventory had to go. With an integ (...)
Excerpt related to
customer success:
Customer Success Story: Batchmaster Has Madison Chemical Covered. ... Download
<strong>Customer Success Story: Batchmaster Has Madison Chemical Covered</strong>.
...
Published:
2010-03-11
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Abstract:
Superior Quality Foods was growing, but poor inventory control was impacting its profitability. To ensure there was enough
stock to meet production needs, it always ordered extra raw materials—just in case. To reduce costs and improve inventory
control, Superior chose an enterprise resource planning (E (...)
Excerpt related to
customer success:
Customer Success Story: Batchmaster Provides Superior Inventory Control. Source: BatchMaster
Software Inc. Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer success:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer success:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
A well designed business intelligence (BI) solution provides users with a self-service environment that matches their decision-making
processes. At the same time, it frees IT groups from ongoing development duties, enabling them to focus on systems management
and maintenance issues, as well as data integ (...)
Excerpt related to
customer success:
Success and Value from BI: The QlikView Customer Experience. ... Download
<strong>Success and Value from BI: The QlikView Customer Experience</strong>.
Comments: ...
Published:
2010-06-02
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Abstract:
Ross Systems has come a long way as seen by TEC at the recent Rossworld user conference. The company’s progress is impressive,
but is Ross attempting to tackle too many requirements at once? (...)
Excerpt related to
customer success:
Ross Systems has come a long way as seen by TEC at the recent Rossworld user conference. The company’s progress is impressive,
but is Ross attemp...
Published:
2002-12-17
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Abstract:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note,
you'll also learn about the company's strategy to target small and medium-size enterprises in order to enlarge its footprint
in North America. It is targeting companies migrating from (...)
Excerpt related to
customer success:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note,
you'll also learn about ...
Published:
2004-11-23