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Documents related to » customer success program mas 90 support


Industry Support in WCM » The TEC Blog
Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (179) Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100)

CUSTOMER SUCCESS PROGRAM MAS 90 SUPPORT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

CUSTOMER SUCCESS PROGRAM MAS 90 SUPPORT: Customer: Eastern Food Customer: Eastern Food Source: RiverOne Document Type: Case Study Description: Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made
4/29/2005 9:33:00 AM

Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.

CUSTOMER SUCCESS PROGRAM MAS 90 SUPPORT: Creating the Single Customer View Creating the Single Customer View Source: Hitachi Consulting Document Type: White Paper Description: With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of
6/7/2006 12:24:00 PM

Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

CUSTOMER SUCCESS PROGRAM MAS 90 SUPPORT: Mastering the Customer Experience Mastering the Customer Experience Source: Alterian Document Type: White Paper Description: Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to
3/2/2009 1:02:00 PM

The Road to BI Success
Organizations are increasingly focused on business intelligence (BI) and analytics projects that help reduce costs or retain customers. But justifying the high cost of BI software will be challenging unless short-term benefits can be directly correlated with the investment and these projects can be executed within the long-term strategic plan of the company. Know the questions you need to pose for a successful BI strategy.

CUSTOMER SUCCESS PROGRAM MAS 90 SUPPORT: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
3/21/2011 12:01:00 PM

Success Story: Hindustan Lever
The markets served by Hindustan Lever Limited (HLL), India’s largest consumer goods company, require flexible planning, production, and distribution scenarios on the manufacturing side of operations. In 2000, HLL identified improved supply chain management as a critical business priority. It sought a solution that would increase supplier and distributor responsiveness, reduce inventory buffers, and optimize planning and scheduling.

CUSTOMER SUCCESS PROGRAM MAS 90 SUPPORT: Success Story: Hindustan Lever Success Story: Hindustan Lever Source: Adexa, Inc. Document Type: Case Study Description: The markets served by Hindustan Lever Limited (HLL), India’s largest consumer goods company, require flexible planning, production, and distribution scenarios on the manufacturing side of operations. In 2000, HLL identified improved supply chain management as a critical business priority. It sought a solution that would increase supplier and distributor responsiveness, reduce
10/23/2006 6:06:00 PM

Baan Resurrects Multi-DimensionallyPart 2: Alliances & Support
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth migration path for existing customers.

CUSTOMER SUCCESS PROGRAM MAS 90 SUPPORT: shore up its large customer base This is Part Two of a four-part Event Note concerning these announcements and their Market Impact.   Part One detailed recent product announcements.   Part Four will contain User Recommendation based on this analysis. Alliance with IBM The launch of iBaan for Electronics and iBaan for Automotive follows the October 5 announcement that Baan had extended its existing relationship with IBM into a global strategic alliance to deliver comprehensive e-business solutions focusi
2/19/2002

Five Critical Points for ERP Implementation Success
Find out how your company can avoid ERP implementation problems inFive Critical Points for ERP Success*.

CUSTOMER SUCCESS PROGRAM MAS 90 SUPPORT: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011
5/11/2011 11:00:00 AM

Customer Relationship Management Buyer s Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors.

CUSTOMER SUCCESS PROGRAM MAS 90 SUPPORT: Customer Relationship Management Buyer s Guide (Summary Edition) Customer Relationship Management Buyer s Guide (Summary Edition) Source: Technology Evaluation Centers Document Type: White Paper Description: Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons
10/18/2012 2:49:00 PM

Collaboration is the Key to BPM Success
Customers, employees, and partners are an integral part of any business—each playing an important role in its success. But how is it possible to share vital information between them? In order to access information, understand trends, and build better processes, a system that enables multi-user collaborative technologies is required. Without these collaboration tools, business process management (BPM) cannot be successful.

CUSTOMER SUCCESS PROGRAM MAS 90 SUPPORT: and Financial Management,   Customer Relationship Management (CRM),   Business Intelligence (BI),   Business Performance Management (BPM),   IT Infrastructure and Development,   Networking,   Information Management and Collaboration,   Collaboration and Groupware,   Collaboration/Discussion Server,   Workflow Automation,   Content Management System (CMS),   Business Process Re-engineering,   Communications,   Infrastructure,   and Transportation Planning Related Industries:   Finance and
8/8/2007 2:01:00 PM

Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits.

CUSTOMER SUCCESS PROGRAM MAS 90 SUPPORT: Defining the Value of Customer Loyalty Defining the Value of Customer Loyalty Source: C2 CRM Document Type: White Paper Description: What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer
9/13/2007 4:41:00 PM


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