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摘要:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note,
you'll also learn about the company's strategy to target small and medium-size enterprises in order to enlarge its footprint
in North America. It is targeting companies migrating from (...)
相关的摘录
customer strategy:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note,
you'll also learn about ...
发表于:
2004-11-23
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摘要:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
相关的摘录
customer strategy:
Dell Unveils Internet-Enabled Customer Support Strategy. R. Krause - September 3, 1999.
Comments: 0. Read Comments Dell Unveils Internet ...
发表于:
1999-09-03
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摘要:
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek
more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results?
Customer value enhancement (CVE) is a predictive approach (...)
相关的摘录
customer strategy:
Customer Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins.
Source: SAP. Document Type: White Paper ...
发表于:
2010-09-01
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摘要:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
相关的摘录
customer strategy:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
发表于:
2005-02-15
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摘要:
Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution
requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business
processes rely on business systems. Therefore, a dir (...)
相关的摘录
customer strategy:
... If the strategy is to offer the best customer service, those business
processes that impact customer service must be effective. ...
发表于:
2004-07-31
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摘要:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention
by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how (...)
相关的摘录
customer strategy:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by
gathering data from ea...
发表于:
2003-07-03
-
摘要:
Dell Computer announced its plans to provide Internet-based, automated customer support. (...)
相关的摘录
customer strategy:
Dell Unveils Internet-Enabled Customer Support Strategy. R. Krause - September 3, 1999.
Comments: 0. Read Comments Dell Unveils Internet ...
发表于:
1999-09-03
-
摘要:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
相关的摘录
customer strategy:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
发表于:
2006-09-21
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摘要:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were
in the traditional CRM process. The same techniques are a (...)
相关的摘录
customer strategy:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcas...
发表于:
2007-09-19
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摘要:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
相关的摘录
customer strategy:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
发表于:
2005-08-04
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摘要:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
相关的摘录
customer strategy:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
发表于:
2005-02-14
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摘要:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
相关的摘录
customer strategy:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
发表于:
2005-02-15
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摘要:
The social Web is revolutionizing how customers interact with each other and with businesses. At the heart of this transformation
is a power shift in which customers own the conversation. Direct marketing is no longer the main influence on purchasing decisions;
crowd intelligence is increasingly driving (...)
相关的摘录
customer strategy:
Harnessing The Social Web To Deepen Customer Intimacy: Selecting A Social Enterprise Strategy
That’s Right For You. Source: SAP. ...
发表于:
2010-10-19
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摘要:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you
may want to take a closer look at this vendor and its product. In this research note, you'll also learn about the company’s
strategy to target small and medium-size enterprises in or (...)
相关的摘录
customer strategy:
ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you may
want to take a closer...
发表于:
2004-11-24
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摘要:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting to make its presence felt in North America and raise some ERP eyebrows. Read on as to why you may want to take
a closer look at this vendor and its product. I (...)
相关的摘录
customer strategy:
You may not yet have heard of ICICI-Infotech or its ERP offering, ORION. Well, for some time the rest of the world has. ICICI-Infotech
is starting...
发表于:
2004-11-22
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摘要:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
相关的摘录
customer strategy:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
发表于:
2005-08-05
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摘要:
SSA Global's Client Forum has reinforced our impression that the vendor's product strategy is an effective strategy that
addresses the realities of today's market. However, the execution is not without challenges. Although we found confusion on
the part of a few, customers appeared supportive of the SSA (...)
相关的摘录
customer strategy:
... A central element of SSA Global's corporate strategy is "A Customer
for Life" meaning that existing customers should never have a reason to move away from the ...
发表于:
2004-11-05
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摘要:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
相关的摘录
customer strategy:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
发表于:
2006-06-23
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摘要:
Adonix marks its strategy with two catchwords: "growth" and "independence". It has carefully assessed and added acquisitions
to broaden Adonix X3 suite's functional scope, licenses and services; and continues nurture internal development with its
own resources. (...)
相关的摘录
customer strategy:
Adonix marks its strategy with two catchwords: "growth" and "independence". It has carefully assessed
and added acquisitions to broaden Adonix X3 ...
发表于:
2005-09-20
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摘要:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
相关的摘录
customer strategy:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
发表于:
2005-02-17