-
Abstract:
Customers and vendors do not always see eye to eye as illustrated in the following horror stories about how customers have
been treated by vendors. The vendors did the opposite of selling; they pushed these companies away. (...)
Excerpt related to
customer stories by customers:
Customers and vendors do not always see eye to eye as illustrated in the following horror stories about how customers have
been treated by vendors...
Published:
2006-07-03
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
customer stories by customers:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
-
Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
customer stories by customers:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
-
Abstract:
The SCT User Conference featured industry analysts from Gartner Group, AMR Research and Meta Group each sharing its vision
for the future of enterprise systems with the audience. Customers, in special interest groups and in presentations discussed
their success with SCT’s products. SCT showed both th (...)
Excerpt related to
customer stories by customers:
... being enhanced to permit live, interactive customer assistance. ...
covered ERP, SCM and e-business success stories. Some customers use the entire SCT product
suite ...
Published:
2001-05-21
-
Abstract:
The SCT User Conference featured industry analysts from Gartner Group, AMR Research and Meta Group each sharing its vision
for the future of enterprise systems with the audience. Customers, in special interest groups and in presentations discussed
their success with SCT’s products. SCT showed both th (...)
Excerpt related to
customer stories by customers:
... being enhanced to permit live, interactive customer assistance. ...
covered ERP, SCM and e-business success stories. Some customers use the entire SCT product
suite ...
Published:
2001-05-21
-
Abstract:
Due to security vulnerabilities in Standard & Poor's Comstock product, their customer sites throughout the world have been
exposed to extensive security holes. (...)
Excerpt related to
customer stories by customers:
Due to security vulnerabilities in Standard & Poor's Comstock product, their customer sites throughout the world have
been exposed to extensive se...
Published:
2000-06-21
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer stories by customers:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
customer stories by customers:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
-
Abstract:
Will Ramco be able to deliver on its vision of personalized, assembled applications? Time will tell, but the indications
are good. Ramco faces a crowded and consolidating enterprise market, but has shown patience and realistic expectations for
its growth. (...)
Excerpt related to
customer stories by customers:
Will Ramco be able to deliver on its vision of personalized, assembled applications? Time will tell, but the indications are
good. Ramco faces a c...
Published:
2003-11-05
-
Abstract:
Ramco Systems returned to Las Vegas for its annual user group meeting in North America in October of 2003. We review the
progress that Ramco has made on its promises to customers at the last user conference, the customers’ reactions to the progress,
and where Ramco and its customers will go from here. (...)
Excerpt related to
customer stories by customers:
Ramco Systems returned to Las Vegas for its annual user group meeting in North America in October of 2003. We review the progress
that Ramco has m...
Published:
2003-11-04
-
Abstract:
Your Challenge: Get Decision Makers' Approval for a CRM Software. Specific, Measurable, Achievable, Relevant and Time-Bound.
Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution
must consider many factors, including a well-defined implem (...)
Excerpt related to
customer stories by customers:
Your Challenge: Get Decision Makers' Approval for a CRM Software. Specific, Measurable, Achievable, Relevant and Time-Bound.
Customer relationship ...
Published:
2010-03-11
-
Abstract:
Growing customer sophistication and lifetime value means managing customer behavior is key to long-term profitability. Customer
profitability and customer behavior metrics enable an organization to create alignment within the go to market process, while
other metrics aid in decision-making. (...)
Excerpt related to
customer stories by customers:
Growing customer sophistication and lifetime value means managing customer behavior is key to long-term profitability. Customer
profitability and ...
Published:
2006-03-21
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Abstract:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
Excerpt related to
customer stories by customers:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
Published:
2006-06-23
-
Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer stories by customers:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
-
Abstract:
Will Ramco be able to deliver on its vision of personalized, assembled applications? Time will tell, but the indications
are good. Ramco faces a crowded and consolidating enterprise market, but has shown patience and realistic expectations for
its growth. (...)
Excerpt related to
customer stories by customers:
Will Ramco be able to deliver on its vision of personalized, assembled applications? Time will tell, but the indications are
good. Ramco faces a c...
Published:
2003-11-05
-
Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Excerpt related to
customer stories by customers:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Published:
2012-01-12
-
Abstract:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly challenges the model that has led to their success so far. (...)
Excerpt related to
customer stories by customers:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly chal...
Published:
2005-04-23
-
Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
customer stories by customers:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
-
Abstract:
Due to security vulnerabilities in Standard & Poor's Comstock product, their customer sites throughout the world have been
exposed to extensive security holes. (...)
Excerpt related to
customer stories by customers:
Due to security vulnerabilities in Standard & Poor's Comstock product, their customer sites throughout the world have
been exposed to extensive se...
Published:
2000-06-21
-
Excerpt related to
customer stories by customers:
... The marketplace also allows prospective customers to contact Oracle ...
featured marketing articles, white papers, and customer success stories are updated ...
Published:
2009-12-29