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Customer Process Management Drives Profitability in Financial Services
As competition in the financial sector increases, many financial services providers are seeking ways to improve customer service and profitability through

customer services  by the business users, customer process management (CPM) enables financial services organizations to adapt to changing market demands and maximize their competitive edge. Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer services


Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer services  Customer Service Software | Customer Services | Customer Software | Customer Solution | Customer Solutions | Customer Standards | Customer Strategies | Customer Strategy | Customer Support System | Customer Systems | Customer Technology | Customer Tools | Customer Value | Customer Value Management | Customers | Customers Relationship Management | Deploy CRM Software System | Deploy CRM Structure | Deploy CRM System | Deploy CRM System Model | Deploy CRM System Process | Deploy CRM System Solutions | Read More
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen

customer services  an ROI Case for Customer Interaction Solutions in Financial Services Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction optimization solution can help. Read More
Case Study: Field Services Application Supports Fast Growth and Customer Demand
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address

customer services  Supports Fast Growth and Customer Demand HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations. Learn how HSB implemented a mobile, Internet-based solution that increased the speed of service delivery and maintenance operations by 50 percent. Read More
Best Practice: Thames Water Adopts BMPS Solution to Streamline Its Customer Services with Wipro as Systems Integrator
This IDC Energy Insights report details Thames Water's journey to implement an advanced business process management system in its Customer Services business

customer services  Solution to Streamline Its Customer Services with Wipro as Systems Integrator This IDC Energy Insights report details Thames Water's journey to implement an advanced business process management system in its Customer Services business unit, working with long-term partner Wipro as the systems integrator. This approach enabled Thames Water to realize significant operational and business benefits in a short time despite financial constraints. Download this white paper to learn more about the benefits, Read More
Professional Services and Support
Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized

customer services  Services and Support Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company. Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified Read More
Achieving customer loyalty with customer analytics
In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key

customer services  customer loyalty with customer analytics In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key questions about who your customers are, what they want and will do next, and which actions and strategies are most likely to generate loyalty. It’s a powerful and innovative technology, but still operates on the traditional business axiom that customer loyalty begins with customer satisfaction. Read More
Understanding SOA, Web Services, BPM, and BPEL Part Two: BPEL and User Recommendations
In a somewhat simplified language, while Web services allow applications to easily exchange and reuse information, it is only when they are orchestrated

customer services  Increasing demand-driven responsiveness towards customers' needs requires a well-coordinated set of IT infrastructure components, since it is no longer good enough to purchase disparate pieces and expect them to simply interoperate. The ideal should be a sort of an independent data exchange that would leverage common metadata and processes to create composite functionality derived from existing application and Web services assets, which are kept in a repository for dynamic, almost on-the-fly assembly in, Read More
Professional Services Automation: A New Approach to Business and Knowledge Management for Professional Services Firms
Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive

customer services  Services Automation: A New Approach to Business and Knowledge Management for Professional Services Firms Professional services firms are not like other businesses. They have unique ways of working, unique challenges, and unique opportunities. While progressive project-based businesses have already embraced professional services automation (PSA)—achieving results and return on investment along the way—there are still many firms that have yet to fully automate their key business processes or Read More
IBM Predictive Customer Intelligence
The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue

customer services  Predictive Customer Intelligence The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue. Read More
HR Services Inc.
HR Services, Inc. was started in 1993 as a human resources (HR) outsourcing firm specializing in large-scale hiring projects. After several years of manually

customer services  Services Inc. HR Services, Inc. was started in 1993 as a human resources (HR) outsourcing firm specializing in large-scale hiring projects. After several years of manually screening applicants, HR Services, Inc. researched the market for an automated prescreening system. When the market failed to provide a suitable solution, HR Services Inc. decided to create its own applicant tracking technology. In 1999, HR Services, Inc. left its recruiting roots and focused on creating a web-based, custom applicant Read More
The Convergence of ERP and Field Services-One Vendor’s Leadership
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for

customer services  ERP, and CRM [ customer relationship management ] solutions will provide service organizations with access to product information, including engineering data, materials and services purchasing, manufacturing planning and service scheduling ... and services contract and warranty management. In a separate interview, Gisela Wilson, director of IDC’s study Product Life-Cycle Management Solutions and the author of the IDC report, says, “There aren’t a lot of companies that have attempted to do both EAM Read More
Customer Analytics for Dummies (IBM Limited Edition)
In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

customer services  for getting started with customer analytics and the specific techniques associated with it. Read More
Top 5 Reasons Professional Services Organizations are Embracing the Cloud
In the webcastTop 5 Reasons Professional Services Organizations Are Embracing the Cloud, find out why cloud technology has so captivated PSOs and l...

customer services  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More
Customer Chemistry


customer services  Chemistry Read More

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