-
Abstract:
Advanced planning and optimization makes supply chain systems cost effective. It is the brain of the supply chain because
it works on top of all other software tools that plan, monitor, and control supply chain activities and control them. (...)
Excerpt related to
customer services levels:
Advanced planning and optimization makes supply chain systems cost effective. It is the brain of the supply chain because
it works on top of all o...
Published:
2005-08-20
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer services levels:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same
one-size-fits-all models of support. (...)
Excerpt related to
customer services levels:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, i...
Published:
2007-04-02
-
Excerpt related to
customer services levels:
... and profitability by focusing on services opportunities in ... a strategic
part of the customer’s business ... parts inventory, improved service levels
and greater ...
Published:
2008-03-05
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
customer services levels:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the
business plan in action. Is it time for other companies to consider this model? (...)
Excerpt related to
customer services levels:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed
us the business plan in action. ...
Published:
2003-06-05
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Abstract:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and resources to dedicate to their IT infrastructure. For this reason, the application service provider
model can be a very attractive offering. (...)
Excerpt related to
customer services levels:
Although technology is pivotal in maintaining a competitive edge, many smaller professional services organizations (PSOs)
have limited time and re...
Published:
2006-09-13
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Abstract:
While SAP’s determination to become service-oriented architecture applications Lingua Franca evangelist should be of vital
importance to its customers and for the general market direction, one should in the short-term expect tremors rather than
tectonic moves and a speedy extinction of many pre-histori (...)
Excerpt related to
customer services levels:
While SAP’s determination to become service-oriented architecture applications Lingua Franca evangelist should be of vital
importance to its custo...
Published:
2003-03-05
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Abstract:
Deliverng Operational Excellence with Innovation. Read White Papers and Other Software for Your Assessment and for Deliverng
Operational Excellence. Changing business practices, especially those that consolidate business and IT functions, requires
careful research and decision making. For companies needin (...)
Excerpt related to
customer services levels:
Deliverng Operational Excellence with Innovation. Read White Papers and Other Software for Your Assessment and for Deliverng
Operational Excellence...
Published:
2010-03-11
-
Abstract:
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and
HP have allied to deliver "software as a service" and Oracle/PeopleSoft are also offering hosted solutions, suggesting that
"software as a service" are here to stay. (...)
Excerpt related to
customer services levels:
Because cash-strapped medium companies are looking for better options to traditional application pricing models, SAP and HP
have allied to deliver...
Published:
2005-04-14
-
Abstract:
10 Steps to a Successful CRM Implementation. Get Articles and Other Documents to Delineate Your Selection In Relation to 10
Steps to a Successful CRM Implementation. When selecting or implementing a customer relationship management (CRM) solution,
a mistake or error in judgment can be extremely costly. Th (...)
Excerpt related to
customer services levels:
10 Steps to a Successful CRM Implementation. Get Articles and Other Documents to Delineate Your Selection In Relation to 10
Steps to a Successful C...
Published:
2010-03-11
-
Abstract:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains
uses the web to augment its technical support services. (...)
Excerpt related to
customer services levels:
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers
and partners with highe...
Published:
2000-12-05
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Abstract:
HAHT PIM is a strategic solution designed to meet current and evolving standards for collaborative trading. It empowers manufacturers
to manage product information and optimize product data synchronization from product launch through to sunset via the automation
of internal and external business processe (...)
Excerpt related to
customer services levels:
HAHT PIM is a strategic solution designed to meet current and evolving standards for collaborative trading. It empowers manufacturers
to manage pr...
Published:
2004-03-10
-
Abstract:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Excerpt related to
customer services levels:
... experience for products and services has become more ... easier, and
a responsive customer support group ... research module highlights functionality levels
as well as ...
Published:
2002-01-18
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Abstract:
Delivering Supply Chain Excellence. Papers and Other Software Package to Use In Your Complex System and for Delivering Supply
Chain Excellence. Gaps between enterprise resource planning (ERP) functionality and best-of-breed applications are diminishing
rapidly. Deciding between the two may thus come down (...)
Excerpt related to
customer services levels:
Delivering Supply Chain Excellence. Papers and Other Software Package to Use In Your Complex System and for Delivering Supply
Chain Excellence. Gap...
Published:
2010-03-11
-
Abstract:
In the short term, Microsoft Dynamics SL will likely follow the professional services automation (PSA) trend of extending
functionality to the Web. In the long term, its eventual absorption into the Microsoft Dynamics product line may affect Microsoft's
strategy in the project portfolio management market (...)
Excerpt related to
customer services levels:
In the short term, Microsoft Dynamics SL will likely follow the professional services automation (PSA) trend of extending
functionality to the Web...
Published:
2006-02-10
-
Abstract:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Excerpt related to
customer services levels:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Published:
2005-08-12
-
Abstract:
After a slew of acquisitions in the past, which have resulted with varied outcomes, Geac, a Canadian supplier of enterprise
management software, seems to be turning to partnerships to expand its product offering and to convince the market about its
commitment to further develop attractive product offerin (...)
Excerpt related to
customer services levels:
After a slew of acquisitions in the past, which have resulted with varied outcomes, Geac, a Canadian supplier of enterprise
management software, s...
Published:
2000-09-21
-
Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
customer services levels:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
-
Abstract:
How to Maximize Your IT Services with Lifecycle Management. Reports and Other Software Program to Use In Your Dynamic System
with Lifecycle Management. As businesses become increasingly dependent on technology, service quality becomes more important.
With so much riding on IT’s performance, a new servic (...)
Excerpt related to
customer services levels:
How to Maximize Your IT Services with Lifecycle Management. Reports and Other Software Program to Use In Your Dynamic System
with Lifecycle Managem...
Published:
2010-03-11