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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer service:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
customer service:
Most companies salute good customer service as a key objective. But in its simplest form,
what is good customer service? Outstanding customer serv...
Published:
2010-11-26
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customer service:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
customer service:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other
Dynamic System to Use In Your Organization of Steal Market ...
Published:
2010-03-11
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Abstract:
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the
cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship
management (CRM) applications help you streamline cu (...)
Excerpt related to
customer service:
... Reducing the cost of service while keeping customers happy is the primary objective
of customer service organizations. Customer ...
Published:
2010-09-01
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Abstract:
Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries.
That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep
their customers satisfied and loyal. And that’s (...)
Excerpt related to
customer service:
Ten Secrets to Successful Customer Service. Source: RightNow ... inquiries.
That’s why it’s so important to provide great customer service. Companies ...
Published:
2010-03-11
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Abstract:
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery. (...)
Excerpt related to
customer service:
Delivering Superior Customer Service through Multiple Channels. ... For
assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. ...
Published:
2011-06-13
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Abstract:
This paper evaluates various service software solutions for customer service and business process professionals to create
differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service
options, and demand real-time responses. Also, social media (...)
Excerpt related to
customer service:
This paper evaluates various service software solutions for customer service
and business process professionals to create differentiated customer ... ...
Published:
2011-03-14
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Abstract:
Companies that provide superlative service keep their customers satisfied and loyal. It’s particularly important to deliver
great customer service on the web—which is why great web self-service should be a company’s top priority. Unfortunately, many
executives who would have a heart attack if their (...)
Excerpt related to
customer service:
... loyal. It’s particularly important to deliver great customer service...
The Insider’s Guide to Great Customer Service on the Web. ...
Published:
2010-03-11
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
customer service:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other
Computer Software to Use In Your Customer Service with Bu... ...
Published:
2010-03-11
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Abstract:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies
save millions by deflecting service interactions (...)
Excerpt related to
customer service:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents
to Characterize Your Purchase, In Relation To Cust...
Published:
2010-03-11
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer service:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
customer service:
Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service. Source:
Maximizer Software. Document Type ...
Published:
2010-03-11
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Abstract:
Customer service has long been an "island unto itself," where efficiency and volume—and not building customer relationships—have
reigned supreme. But priorities are changing. The mission now is to serve better, faster, cheaper—and to make more money in
the process. Best-in-class customer service or (...)
Excerpt related to
customer service:
Customer service has long been an "island unto itself," where efficiency and volume—and
not building customer relationships—have reigned supreme. ... ...
Published:
2010-03-11
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
customer service:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance
improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives.
The company chose SumTotal ToolBook authoring softw (...)
Excerpt related to
customer service:
Creating Media-rich Online Courses for Thousands of Customer-service Employees. Source:
SumTotal Systems. Document Type: Case Study ...
Published:
2011-05-31
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
customer service:
Integrated customer relationship management and call center solutions (sometimes referred to as service
resolution management) have, despite initi...
Published:
2009-09-04
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Excerpt related to
customer service:
... optimization sounds quite simple: one has to balance the risk of stockouts (ie, missed sales opportunities
translated into poor customer service) with the ...
Published:
2008-03-05
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
customer service:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer
Dashboards.Templates and Other Package to Use In Your Com...
Published:
2010-03-11
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Abstract:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Excerpt related to
customer service:
MAPICS has consistently scored above average in the following customer-service & support
benchmarks: reliability, quality of support, vendor stabi...
Published:
1999-09-01