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Featured Documents related to » customer service training


Customer Care & Billing RFP Templates
Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.


Customer Relationship Management (CRM) Evaluation Center
Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.


Customer Relationship Management (CRM) RFP Templates
Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.


Documents related to » customer service training


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

CUSTOMER SERVICE TRAINING: productize, professional, service, Epicor, tip, hint.
5/16/2005 12:00:00 AM

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

CUSTOMER SERVICE TRAINING: BP Logix, document management software, document management workflow, electronic document management, workflow software, document workflow software, document management systems, document management, workflow software solutions, document management solutions, document management solution, bpm solutions, bpm solution, bpm systems, workflows software, workflow document management software, document management vendors, web based document management, enterprise document management, bpm software, document imaging management, document records management, bpm management, bpm workflow, bpm, document .
3/23/2010 11:40:00 AM

The Importance of Software Training: Save Money While Improving Workplace Morale
The fun begins with The Importance of Software Training. “Computer rage” is inevitable and costs millions of dollars annually in lost payroll and productivity. Reducing computer rage means investing in employee education and software customization. Increased knowledge and improved software usability eases employee frustration when systems don’t behave as expected. Confident employees can solve issues quickly without disrupting the rest of the workplace, saving time and money.

CUSTOMER SERVICE TRAINING:
7/21/2009 9:23:00 PM

Employee Training in a Recession
Organizations reassessing their staffing levels are both reducing headcount and cutting employee-related expenses, even if training can provide long-term benefits. This article discusses the increased importance, benefits, and risks of employee training in a recession with respect to enterprise systems.

CUSTOMER SERVICE TRAINING: human resources, training and development, recession, career management, classroom training, competency, on-site training, web-based training enterprise systems.
5/27/2009

Customer Success Story: Aon’s Journey to Better Corporate Governance
Aon Corporation’s business is part of a highly regulated industry that maintains strict licensing requirements. With these constantly changing requirements, the company realized its outdated procedures and processes were no longer adequate and that a learning management system (LMS) was what it needed. The company turned to Cornerstone OnDemand for help, and since adopting LMS, Aon has achieved 100 percent compliance.

CUSTOMER SERVICE TRAINING:
1/10/2008 3:19:00 PM

The Exacting Needs of Metal Service Centers
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet the dimensional inventory, chemical, and physical properties requirements that are vital to the metal service industry and material converter businesses.

CUSTOMER SERVICE TRAINING: enterprise resource planning, metal centers, functionalities, materials, inventory, supply chain.
11/30/2005

Case Study: OnDemand Gives BECU Online Training Success
BECU, a credit union with more than 500,000 members, found its existing learning management system (LMS) was leading to employee frustration and not producing the needed training results. The company realized it needed a solution that would scale with the company’s rapid growth and provide functionality for employee performance management. Find out why the company chose Cornerstone’s OnDemand LMS to address its needs.

CUSTOMER SERVICE TRAINING:
1/16/2008 2:55:00 PM

Rent.com Selects KANA Cloud Offering for Customer Service » The TEC Blog


CUSTOMER SERVICE TRAINING: customer engagement, customer experience management, customer service software, industry watch, KANA Express, kana software, service experience management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-09-2012

Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

CUSTOMER SERVICE TRAINING: giving service companies fast start, giving, service, companies, fast, start, service companies fast start, giving companies fast start, giving service fast start, giving service companies start, giving service companies fast..
6/21/2009

abas Distribution for Trade and Service Companies
...

CUSTOMER SERVICE TRAINING:
8/27/2010 2:06:00 PM

A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

CUSTOMER SERVICE TRAINING:
6/8/2007 11:22:00 AM

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