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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer service training lead to order


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

customer service training lead to order  Study: VAI Improves Customer Service with Business Portal Case Study: VAI Improves Customer Service with Business Portal If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VAI is an award winning software developer and an IBM Premier Business Partner. Founded in 1978, VAI is headquartered in Long Island, New York, with branch offices in Florida, California and Illinois. In conjunction with IBM, the company designs customer driven

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Quote-to-Order (Q2O) Systems

Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming quoting and ordering processes, decrease unit costs, and lower sales costs. Q2O suites can further help enterprises increase sales effectiveness across all channels. These solutions help companies that sell complex products and services shift their focus to customer-facing sales and service issues. 

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Documents related to » customer service training lead to order

Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start


In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication service providers (CSPs) is to leverage their size and complex service offerings to keep pace with competitors. Discover how a next-generation configuration solution can provide you with the tools and the service agility you need to meet and exceed customer expectations.

customer service training lead to order  will get from a customer service rep on the phone at 3:00 p.m. This kind of real-time, accurate information flow is at the very core of an agile, integrated marketing strategy. . Next Generation Sales Configuration Solutions Can Help Meet the Customer Demand Challenge High customer expectations don't have to be a threat to your business success. In fact, with today's advanced configuration technology, there are myriad ways for CSP enterprises to turn high customer expectations into opportunities to Read More

Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

customer service training lead to order  taking control of their customer service interactions. By 2010, says Gartner, self-service will account for 58% of interactions.ii At the product level, commoditization is taking hold. Looking for new avenues of competitive advantage, companies are enhancing pre and post-sale services to improve the customer experience. More importantly, customers will reward the company able to provide a better service experience. A recent study shows that 99% of U.S. adults said that, if they had a positive customer Read More

Optimizing the Lead-to-order Process


A superior lead-to-order (LTO) process is essential in today's environment of mass customization. Companies striving to build and maintain market share require an LTO process supported by robust IT and product configuration capabilities. Learn how optimizing your LTO process can help you implement a successful mass customization strategy, and how the benefits of an optimized LTO process relate to lean manufacturing.

customer service training lead to order  gathering and analyzing customer product and service requirements. This is the first activity to identify a customer's true product or solution requirements; accordingly, the configurator capability is initiated, and customer interaction begins. The user can browse on-line product catalogs with visualization, compare products and options to target needs, and quickly view alternatives, which can also trigger up-and-cross selling. These activities are often referred to as guided selling, and apply Read More

Internet-based Phone Service for Small to Midsize Companies


Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

customer service training lead to order  a high value on customer service, which may be one reason why – with hundreds of companies signing up for Packet8 Virtual Office every month – almost all keep the new service after 44-day trials. In addition to the cost savings previously discussed, a hosted IP PBX also saves time — an extremely valuable commodity to most SMBs. Many traditional phone companies require 45 to 60 days to install a new phone network in an office building. However, it takes just five to seven days to deliver Packet8 Read More

To ERP or Not to ERP, that Is the C-level Question


Whether your organization is looking to take the leap into an enterprise resource planning (ERP) system for the first time or seeking to add to the current ERP system’s functionality, your organization no longer must be bound to a one-size-fits-all ERP solution. One can pick and choose from the best of the best from ERP component vendors to fit your needs.

customer service training lead to order  financials, human capital management, customer relationship management, transportation management, manufacturing management, and inventory management. ERP Component Examples Let’s look at a couple of examples where a best-of-breed, component approach to an ERP system is beneficial. First is an example of an organization looking at taking the ERP plunge for the first time. As a company, you’ve gone through your software evaluation process. Your organization put together its list of requirements, you Read More

Machine Telematics: Leveraging Machine-to-Machine Technology to Improve Customer Relationships and Product Reliability


Information technology provides the foundation to store, process, and manage today’s huge volumes of telematics data, which will only continue to grow. In addition, analytical tools are available to tap the intelligence hidden in this data and deliver valuable insights. By capitalizing on the synergy between machine telematics and new innovations such as in-memory computing, mobile, and analytics solutions, manufacturers can gain the timely, accurate insights needed to drive product design improvements, manufacturing process improvements, overall quality improvements, and improved service parts management.

customer service training lead to order  Machine-to-Machine Technology to Improve Customer Relationships and Product Reliability Information technology provides the foundation to store, process, and manage today’s huge volumes of telematics data, which will only continue to grow. In addition, analytical tools are available to tap the intelligence hidden in this data and deliver valuable insights. By capitalizing on the synergy between machine telematics and new innovations such as in-memory computing, mobile, and analytics solutions, Read More

Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0


Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, services, and technologies entering the enterprise collaboration space.

customer service training lead to order  productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, services, and technologies entering the enterprise collaboration space. Read More

Keys to Success for Industrial Equipment Suppliers to Meet Today’s Top Three Issues


Although the industrial equipment market has been growing, based on strong customer demand, companies cannot rest on their laurels. Manufacturers and distributors must keep adding value to maintain existing contracts and win new business. They must be efficient enough to meet new demands while maintaining margins. Discover solutions that can help total industrial solution suppliers stay profitable during this expansion.

customer service training lead to order  growing, based on strong customer demand, companies cannot rest on their laurels. Manufacturers and distributors must keep adding value to maintain existing contracts and win new business. They must be efficient enough to meet new demands while maintaining margins. Discover solutions that can help total industrial solution suppliers stay profitable during this expansion. Read More

How to Use Talent Supply Chain Management to Overcome Challenges in the Professional Services Market


Professional service providers are starting to apply supply chain management concepts to their strategies for hiring and retaining talent. Adapting to market demands such as globalization and a more sophisticated client base means human resources departments need a complete and integrated process of talent management. But hiring and keeping top talent can also help you increase revenues and increase client loyalty. Find out how.

customer service training lead to order  to Use Talent Supply Chain Management to Overcome Challenges in the Professional Services Market Professional service providers are starting to apply supply chain management concepts to their strategies for hiring and retaining talent. Adapting to market demands such as globalization and a more sophisticated client base means human resources departments need a complete and integrated process of talent management. But hiring and keeping top talent can also help you increase revenues and increase client Read More

Everything You Ever Wanted to Know About LMS But Were Afraid to Ask-Well Maybe Not Everything!


Today, if a company wants to retain its employees, it must take great strides to make their jobs more rewarding. To give their employees the learning experience they’re looking for, many organizations are now implementing learning management systems (LMSes).

customer service training lead to order  activity architecture (OAA)—which helps customers leverage existing curriculum workflows and processes, and total versioning. It enables users to easily tag, update, and manage revisions to curriculums, classes, and training manuals. Some Other Vendors to Consider While the above-mentioned vendors are just a few that have developed a learning management solution, here are some others you might want to consider reviewing. They provide a combination of talent, performance, and learning management Read More

The Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity


Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s essential for you to know what kind of functional requirements your practice or hospital will require to run your daily operational needs. You also need to forecast that whichever system you choose (whether on-demand or on

customer service training lead to order  Prescription to Buying an EMR Solution to Improve Patient Care and Staff Productivity Purchasing an electronic medical record (EMR) system is a daunting task, as there are many software vendors who cater to this niche industry. That’s why it’s essential for you to know what kind of functional requirements your practice or hospital will require to run your daily operational needs. You also need to forecast that whichever system you choose (whether on-demand or on-premise), the software will allow Read More

8 Questions to Ask to Successfully Negotiate a Phone System Deal


Learn how to get the right phone system for your company's requirements in 8 Questions to Ask to Successfully Negotiate a Phone System Deal.

customer service training lead to order  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Read More

It’s All about Security: Things to Know Before You Open the Doors to Smartphones and Tablets in Your Enterprise


Mobile devices such as smartphones and tablets may be putting your corporate information at risk. Lost or stolen smartphones that are not password-protected, or information in corporate e-mail or business applications transmitted wirelessly but not encrypted, can all too easily expose confidential corporate data. Download this white paper to learn about key strategies for protecting your enterprise mobile devices and the sensitive data they contain.

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