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Documents related to » customer service technology


The Technology Choices
In the battle between Microsoft Business Solutions (MBS) and the UK-based the Sage Group for the small-to-medium enterprise (SME) market segment, technology choices will be a major factor.

CUSTOMER SERVICE TECHNOLOGY: and when the above customer relationship management (CRM), warehouse management systems (WMS), electronic data interchange (EDI) and collaborative business-to-business (B2B) capabilities could be added to their investment. They should also inquire about any possible impact (or benefits) of migrating towards a more advanced offering. However, enterprises that have integration needs outside of the Microsoft environment, with multiple-platform and strong scalability requirements, and that are wary of
8/27/2005

Making Technology Pay
The one thing you can count on today in business is change, whether it’s customers, business models, or the pace of business. To manage change, companies rely on technology. But the most effective management control and optimization of company performance can be achieved only if you have the right systems. Discover how an integrated system can help you manage data and make better decisions, for a more successful company.

CUSTOMER SERVICE TECHNOLOGY: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
8/21/2008 5:23:00 AM

Top 5 Trends in HR Technology
Recession or not, innovation in HR technology continues to grow—altering the way people work. While there are many new solutions available, here are a few that we’ll be seeing more of in the year ahead.

CUSTOMER SERVICE TECHNOLOGY: as well as all customer contracts from Crystal Info Solutions of Chennai (India). Salary.com Acquisition Salary.com signed a definitive agreement to acquire Genesys Software Systems, Inc .—a leading provider of on-demand HRMSs, benefits, and payroll services. Convergys Acquisition Convergys recently acquired Intervoice— a provider of personalized, multichannel automated information solutions, allowing it to enhance and accelerate relationship management solutions for its global clients. Talent
12/2/2009

How Green Is Your Technology Landscape? » The TEC Blog
Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE TECHNOLOGY: ERP, green IT, Project Management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
22-05-2008

Sagent Technology Teams for Telco e-Business
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered with DSET to use Sagent’s spatial analysis and real-time geographical data access to determine a customer’s qualification for DSL service.

CUSTOMER SERVICE TECHNOLOGY: a higher level of customer service which DSET customers expect. Market Impact Sagent has moved into the e-business space, and has chosen to start with Telco applications. Spatial analysis is an important part of e-business, where web sites provide the closest dealer or access point based on address or zip code. An example of this is the J.I. Case web site, which uses spatial analysis to give the customer the closest agricultural equipment dealer to their location, an increasingly popular method of
6/2/2000

Brio Technology Expands Support for WML and XML
Brio Technology (Nasdaq: BRYO) a provider of business intelligence solutions, announced it is adopting the Wireless Markup Language (WML) and strengthening its use of Extensible Markup Language (XML) as the underlying languages for its entire suite of products. These features will initially be incorporated into Brio.Report 6.0, which is currently in beta testing.

CUSTOMER SERVICE TECHNOLOGY: received by both our customer and partner base as they look to tap into the millions of PDA devices and cell phones. Exhibiting this technology at the CeBit 2000 conference in Hanover, Germany, Brio showcased its use of XML and WML through Brio.Report 6.0, which is currently in beta. Brio.Report 6.0 will leverage Brio s innovative patent-pending Direct Data Objects (DDO) technology to provide multi-platform access to any enterprise data source, including relational, multidimensional or object-based
4/12/2000

Understanding ESI Technology and Workflows
The advent of powerful yet inexpensive computers and global connectivity has produced data everywhere. Relevant data needs to be identified and brought into court. E-discovery essentially requires a professional approach to managing a project, with application of general principles to the legal world. Read this paper for a review of Electronically Stored Information (ESI) technology used for litigation and e-discovery.

CUSTOMER SERVICE TECHNOLOGY: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
1/31/2011 4:06:00 PM

Increase Technology Rollout Service Efficiency
When companies have technology rollouts to deploy on a nationwide or global scale, service efficiency is critical. By understanding the details of the Rollout Services Model, they can avoid the potential nightmares of project implementation and increase the chances that projects are completed on time and within budget. Learn how to evaluate a technology rollout company effectively and ensure that you are getting the most efficient and cost-effective implementation system for your technology deployment projects.

CUSTOMER SERVICE TECHNOLOGY: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
1/6/2010 8:44:00 AM

Let Innovation, Not Technology, Drive Your Product Business
Compliance with regional and international standards, such as the Waste Electric and Electronic Equipment (WEEE) or Restriction of Hazardous Substances (RoHS) directives, has made it more complicated for companies to deliver innovative products to customers. Learn how focusing on product innovation, data integration, and process optimization can help your company satisfy customer needs while meeting compliance standards.

CUSTOMER SERVICE TECHNOLOGY: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
10/23/2008 12:50:00 PM

Case Study: Align Technology, Inc.
Read the striking new approach to invest in document management system. Download this case study for free! Planning to expand, Align—a medical device manufacturer—identified electronic document management as a vital component of growth. One goal was to reduce the time needed to process change orders, as its current processes were all manual. After the vendor selection process, Align chose a change management solution that offers fully compliant and redundant protection for the company’s data. Learn more about the benefits that helped Align save $250,000 (USD) in administration costs.

CUSTOMER SERVICE TECHNOLOGY:   At a Glance: Customer: Align Technology, Inc. Industry: Medical Device (Class II) Challenge: Implement a robust electronic document management system to support growth, as well as meet and maintain regulatory compliance. Solution: Arena Results: Align cut ongoing compliance cost by more than $250,000 annually. Change implementation used to take 22 days, but now takes only three to five days.   If you see implementation times for documentation changes increase, you may have already painted yourself
7/15/2009 3:29:00 PM

Business Objects Outguns Brio Technology in Patent Dispute
On September 13, Business Objects and Brio Technology announced that they had settled a patent infringement suit. Brio technology will be forced to pay an undisclosed sum to Business Objects, and to acknowledge the validity of Business Objects' U.S. patent.

CUSTOMER SERVICE TECHNOLOGY: debt). User Recommendations Prospective customers considering Brio Technology s products should press for answers on the duration of the license granted to Brio for the use of the patented technology. It is an unfortunate situation when one vendor has to rely on a rival in the same market space for required technology. If the license expires and Brio is not prepared with replacement technology, future releases of the product could be significantly delayed. Customers should also ask Brio to explain how
9/14/1999


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