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SAP Business Communications Management Rapid-deployment Solution for Improved Customer Service
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to customer needs. An effective response

customer service solution  Rapid-deployment Solution for Improved Customer Service Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience. This paper discusses a comprehensive solution that provides an advanced, all-IP contact center communications solution. Read More

Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » customer service solution


ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

customer service solution  the queues of different customer service representatives (CSRs) and helps populate the work order request with the correct customer information.   Work requests can be created under contracts and linked to warranties, service-level agreements (SLAs), etc. or they can stand alone. Additionally, the system allows companies to define work types to organize the requests that it receives from its customers. In so doing, the system can give an estimate of the required time and resources needed by each job Read More
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

customer service solution  Financial, tax, procurement, and customer service management have also followed suit. Companies are choosing to promote SaaS-based strategic sourcing and procurement applications ahead of well-publicized CRM deployments for a number of reasons, including, globalization, Web-based collaboration, manufacturing outsourcing in far-flung regions, and distributed order management (DOM). Quiet SaaS Leaders Given this focus on information and collaboration, WebEx may very well be a leader in SaaS. Many of us Read More
A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality

customer service solution  sales management marketing management customer service and support integration The figure below is a TEC-created table comparing Surado against other vendors and their offerings. Surado performs above other vendors in the areas of marketing automation, sales force automation, customer service and support, and partner management. In the areas of contract management and creation, and project management, Surado's performance is above average, but below the highest-rated competitor. B2B Read More
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

customer service solution  enough attention to key customer service processes and performance measurement changes. Service companies have been realizing more and more lately that there is a need to properly evaluate their customer-facing processes and to provide call center representatives with supporting technologies that allow them to execute processes that improve operational effectiveness. Only in this way can these companies increase customer satisfaction and generate new business opportunities. The integrated CRM and call Read More
Clarity Solution Group
Clarity is the largest independent U.S. consultancy focused exclusively on data management and analytics. It delivers enterprise-class, full lifecycle solutions

customer service solution   Read More
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

customer service solution  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC's P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

customer service solution  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More
Flexible Customer Data Integration Solution Adapts to Your Business Needs
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data.

customer service solution  units, helping users within customer service and marketing departments access the required information. This type of architecture does not allow organizations to add or change data, as the data acts only as a reference point. Therefore, it is not advantageous for point-of-contact users, who are required to update operational systems. Master Data Management ( MDM ), through Hierarchy Manager ( HM ), manages and visualizes the relationships between these master data entities within the centralized customer Read More
Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

customer service solution  CRM Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships. Read More
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

customer service solution  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and Read More
10 Steps to Purchasing a Web Conferencing Solution
Before you commit to a web conferencing solution, you should answer several questions about what your organization wants to accomplish with an online

customer service solution  solution’s performance? Peaks in customer usage and unanticipated technical glitches can have a devastating impact on a Web conference’s performance. For a solution to succeed, a vendor should offer levels of fault tolerance and scalable capacity to provide a seamless online experience. What features and functions do you need from a Web conferencing solution for a positive end-user experience? A rich, easy-to-use interface is key to capturing participants’ attention, keeping attendees engaged and Read More
How to Choose the Right Hosted CRM Solution for You
How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By

customer service solution  to recapture the personalized customer service provided by local mom- and- pop shops of yore except with high-tech-analytics capabilities, collaborative platforms and automated processes. By gathering information from multiple data sources and storing it in a centralized location, a hosted CRM solution provides a holistic view of a customer in real time. Armed with this insight, a company's management, sales and service people can better generate leads, target top customers, manage marketing campaigns, Read More
2011 ERP Buyer's Guide: Showcase Your Solution
Get your ERP solution showcased in the TEC 2011 ERP Buyer's Guide for medium and large manufacturers.

customer service solution  2011 erp buyer guide showcase solution,erp,buyer,guide,showcase,solution,erp buyer guide showcase solution,2011 buyer guide showcase solution,2011 erp guide showcase solution,2011 erp buyer showcase solution. Read More
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

customer service solution  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More

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