-
Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer service software:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
customer service software:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
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Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
customer service software:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
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Abstract:
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical"
including financials and accounting, asset management, and human capital management applications to supply chain management
and channel management solutions. (...)
Excerpt related to
customer service software:
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical"
including financials ...
Published:
2007-01-15
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Abstract:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain management software applications can provide have been removed. (...)
Excerpt related to
customer service software:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain manag...
Published:
2001-09-14
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
customer service software:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant
basis and on strict service level agreements. (...)
Excerpt related to
customer service software:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major ...
Published:
2007-01-12
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer service software:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
-
Abstract:
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors.
Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has
greater interactivity. (...)
Excerpt related to
customer service software:
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors.
Its software is desig...
Published:
2006-03-15
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Abstract:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new set of issues for mid-market organizations to consider when seeking a vendor company using such an approach. (...)
Excerpt related to
customer service software:
Although the promise of reduced implementation risk and time, lower upfront costs, etc. justify the hosting/ASP model, this
brings an entire new s...
Published:
2005-04-02
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer service software:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
-
Abstract:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Excerpt related to
customer service software:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong custome...
Published:
2000-12-04
-
Abstract:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance? (...)
Excerpt related to
customer service software:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business gene...
Published:
2005-12-22
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Abstract:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market. (...)
Excerpt related to
customer service software:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market.
Published:
2003-02-19
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Abstract:
Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider
of holistic business performance solutions, including integrated front office, back office and e-business capabilities. (...)
Excerpt related to
customer service software:
Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider of
holistic business perf...
Published:
2000-08-29
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
customer service software:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology
flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be
reborn. (...)
Excerpt related to
customer service software:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology
flexibility, and fast...
Published:
2006-03-14
-
Abstract:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c (...)
Excerpt related to
customer service software:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much bro...
Published:
2002-11-08
-
Abstract:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for your
manufacturing organization. This reference guide provides insight into the discrete manufacturing ERP features and functions
currently available on today’s market. It will help you (...)
Excerpt related to
customer service software:
Read this guide to discrete ERP functions & features to determine which discrete ERP features are a high priority for
your manufacturing organizati...
Published:
2010-02-25
-
Abstract:
Can industry-leading practice be found in a commodity software package? If we accept that application software is a commodity,
by definition, the answer is no. If a vendor claims industry-leading practice, then it is available to your competition.
If we really want to have practices that lift us above (...)
Excerpt related to
customer service software:
Can industry-leading practice be found in a commodity software package? If we accept that application software is a commodity,
by definition, the...
Published:
2003-08-07