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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
customer service skills:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
customer service skills:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Published:
2010-11-26
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
customer service skills:
Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service. Source:
Maximizer Software. Document Type ...
Published:
2010-03-11
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Abstract:
This paper evaluates various service software solutions for customer service and business process professionals to create
differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service
options, and demand real-time responses. Also, social media (...)
Excerpt related to
customer service skills:
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010. ...
Download <strong>The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010</strong>.
...
Published:
2011-03-14
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
customer service skills:
Case Study: VAI Improves Customer Service with Business Portal. ... Of
prime importance, the portal structures the customer service process. ...
Published:
2010-03-11
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Abstract:
Founded in 1916, Oldfields is an Australian manufacturer of painting equipment, scaffolding, and garden sheds. To meet aggressive
customer responsiveness targets, the company depends on up-to-date information and reliable communications. Learn how implementing
PRONTO-Xi on a wide area network (WAN) helpe (...)
Excerpt related to
customer service skills:
... Xi on a wide area network (WAN) helped Oldfields get quick access to data required for decision making,
controlling costs, and improving customer service. ...
Published:
2010-03-11
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Abstract:
To compete effectively in the digital marketplace, telecom companies must answer a new call. New multisided business models
require changes in the way they collaborate with partners, price offerings, and service customers. Discover the best practices
and technologies that can help your telecom company ta (...)
Excerpt related to
customer service skills:
... New multisided business models require changes in the way they collaborate with partners, price offerings,
and service customers. ...
Published:
2011-08-08
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Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
Excerpt related to
customer service skills:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
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Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
customer service skills:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
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Abstract:
Johnson Controls International, a global leader in the automotive industry, needed a solution to drive the performance of
its customer care department for its European Refrigeration division. The project would affect approximately 200 users, including
some managers. Learn how the company chose a solution (...)
Excerpt related to
customer service skills:
... Johnson Controls International, a global leader in the automotive industry, needed a solution to drive
the performance of its customer care department for its ...
Published:
2010-06-23
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Abstract:
The world is changing for public-sector organizations. To succeed, governments must go beyond basic cost savings and service
effectiveness to shape constituent perceptions about the programs that serve them. Discover how using software solutions to
enhance customer relationship management (CRM) processes (...)
Excerpt related to
customer service skills:
... and service effectiveness to shape constituent perceptions about the programs that serve
them. Discover how using software solutions to enhance customer ...
Published:
2010-09-01
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
customer service skills:
... White Paper Description: With products increasingly becoming commodities, chief executive officers (CEOs)
recognize that first-rate customer service is key to ...
Published:
2010-03-11
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Abstract:
A workforce scheduling process helps a company allocate the right people, with the right skills, in the right place, at the
right time. It has a direct impact on a company’s ability to increase workforce capacity and productivity, and improve customer
satisfaction. But though scheduling is an integral (...)
Excerpt related to
customer service skills:
... a company allocate the right people, with the right skills, in the ...
s ability to increase workforce capacity and productivity, and improve customer satisfaction ...
Published:
2010-10-19
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer service skills:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Excerpt related to
customer service skills:
... use this figure to deliver daily service to meet the ... contractors,
or reluctantly pushing out some customer jobs to ... it will need, with what skills,
located where ...
Published:
2010-05-06
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Abstract:
Cruise line Holland America is committed to developing employee skills and competencies, enhancing customer service and satisfaction,
and proactively addressing regulatory compliance requirements. At any given time, thousands of the company’s employees are
at sea—complicating training and records-kee (...)
Excerpt related to
customer service skills:
Cruise line Holland America is committed to developing employee skills and competencies, enhancing customer
service and satisfaction, and proactiv... ...
Published:
2010-03-11
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Abstract:
Discover 10 warning signs that your enterprise resource planning (ERP) system is killing your business. We'll change your
mind about erp system. Today’s manufacturers face rising costs, increased competition, and changing customer requirements.
If their enterprise resource planning (ERP) solutions are n (...)
Excerpt related to
customer service skills:
... ERP) solutions are not up to par, these companies face dizzying levels of complexity, duplicated effort,
and poor product quality and customer service. ...
Published:
2010-03-11
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Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
customer service skills:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
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Abstract:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves
the speed, consistency, and convenience of informatio (...)
Excerpt related to
customer service skills:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Int...
Published:
2010-03-11
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
customer service skills:
... parts lists for each piece of equipment under service, skills required
for servicing, and extensive warranty information, including on-line customer access for ...
Published:
2005-01-07