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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
customer service skills crm:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
Georg Fischer, a global provider of fluid-handling systems, was using a simple database to manage customer contact information.
But the company couldn’t effectively track the progress of customer relationships, opportunities, and projects, and so key
data was often lost. By implementing an integrated e (...)
Excerpt related to
customer service skills crm:
Case Study: Georg Fischer’s CRM Investment Improves Transparency and Customer Service.
Source: Maximizer Software. Document Type ...
Published:
2010-03-11
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Abstract:
This paper evaluates various service software solutions for customer service and business process professionals to create
differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service
options, and demand real-time responses. Also, social media (...)
Excerpt related to
customer service skills crm:
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010. ...
Download <strong>The Forrester Wave: CRM Suites Customer Service
Solutions, Q3 2010</strong>. ...
Published:
2011-03-14
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Abstract:
The world is changing for public-sector organizations. To succeed, governments must go beyond basic cost savings and service
effectiveness to shape constituent perceptions about the programs that serve them. Discover how using software solutions to
enhance customer relationship management (CRM) processes (...)
Excerpt related to
customer service skills crm:
... go beyond basic cost savings and service effectiveness to ... software
solutions to enhance customer relationship management (CRM) processes enables ...
Published:
2010-09-01
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Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
customer service skills crm:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
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Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
Excerpt related to
customer service skills crm:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
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Abstract:
Get free expert solutions for a successful customer relationship management (CRM) implementation software.Read this whitepaper.
As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project.
You may consider implementing your new CRM system (...)
Excerpt related to
customer service skills crm:
... sales, marketing, and customer service at various ...
response technical support service provided by the ... management capabilities, training
skills (both technical ...
Published:
2010-03-11
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
customer service skills crm:
... Business Solutions, Improve Customer Satisfaction, Customer Service
Surveys, Customer Loyalty Training, CRM Software, Improving Customer Satisfaction.
Overview. ...
Published:
2010-03-11
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Abstract:
ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relationships for financial services firm. ScotiaMcLeod (www.scotiabank.com) is the investment arm of Scotiabank,
one of Canada's largest financial organizations with (...)
Excerpt related to
customer service skills crm:
ScotiaMcLeod.Secure Documents and Other Package to Use In Your Complex System of ScotiaMcLeod. Upgrading to CRM solution increases
value of relatio...
Published:
2010-03-11
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
customer service skills crm:
... integrating business processes and customer relationship management (CRM)
data can help you deliver new service offerings and improve the customer experience. ...
Published:
2010-03-11
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Abstract:
Customer relationship management (CRM) has become increasingly popular, and provides enormous benefits to businesses that
adopt it. So why does it encounter so much “what’s-in-it-for-me” resistance from frontline salespeople? Often, the reason
is because they view CRM as strictly a management tool. (...)
Excerpt related to
customer service skills crm:
... White Paper Description: Customer relationship management (CRM) has
become increasingly popular, and provides enormous benefits to businesses that adopt it. ...
Published:
2010-03-11
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Abstract:
To compete effectively in the digital marketplace, telecom companies must answer a new call. New multisided business models
require changes in the way they collaborate with partners, price offerings, and service customers. Discover the best practices
and technologies that can help your telecom company ta (...)
Excerpt related to
customer service skills crm:
... New multisided business models require changes in the way they collaborate with partners, price offerings,
and service customers. ...
Published:
2011-08-08
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Abstract:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il (...)
Excerpt related to
customer service skills crm:
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing...
Published:
2005-08-17
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Abstract:
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products
and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s
lesser-known facts, including new social collaboratio (...)
Excerpt related to
customer service skills crm:
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products
and dominate the CRM...
Published:
2011-10-31
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Abstract:
Founded in 1916, Oldfields is an Australian manufacturer of painting equipment, scaffolding, and garden sheds. To meet aggressive
customer responsiveness targets, the company depends on up-to-date information and reliable communications. Learn how implementing
PRONTO-Xi on a wide area network (WAN) helpe (...)
Excerpt related to
customer service skills crm:
... Xi on a wide area network (WAN) helped Oldfields get quick access to data required for decision making,
controlling costs, and improving customer service. ...
Published:
2010-03-11
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
customer service skills crm:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer service skills crm:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Your Challenge: Get Decision Makers' Approval for a CRM Software. Specific, Measurable, Achievable, Relevant and Time-Bound.
Customer relationship management (CRM) is growing in importance as a competitive tool. However, a successful CRM solution
must consider many factors, including a well-defined implem (...)
Excerpt related to
customer service skills crm:
Your Challenge: Get Decision Makers' Approval for a CRM Software. Specific, Measurable, Achievable, Relevant and Time-Bound.
Customer relationship ...
Published:
2010-03-11
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Abstract:
Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation.
Current users are advised to follow Epicor's new product introductions and keep an eye on its future product strategy. The
positive sign is the company’s more manageabl (...)
Excerpt related to
customer service skills crm:
... companies' need to use existing technology and skills. ... and
that have solid CRM product needs ... & marketing automation, and customer
service activities) should ...
Published:
2002-06-12
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Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
customer service skills crm:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26