-
Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
customer service representatives:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
-
Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
customer service representatives:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Published:
2010-11-26
-
Excerpt related to
customer service representatives:
... not be noticed by the decision makers who could improve the services you’re receiving and helps no one
• If customer service representatives are putting ...
Published:
2010-08-03
-
Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
customer service representatives:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
-
Abstract:
“Get this to me ASAP. I can’t afford any delays.” Your customer service representatives hear these statements every day.
Your clients are demanding speed and quality at every touch point: the days when they’d accept tradeoffs between product quality
and timeliness of service are over. Organizatio (...)
Excerpt related to
customer service representatives:
“Get this to me ASAP. I can’t afford any delays.” Your customer service representatives
hear these statements every day. Your clients are demandin... ...
Published:
2010-03-11
-
Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer service representatives:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
-
Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
customer service representatives:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
-
Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
Excerpt related to
customer service representatives:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to increase their ability to sell. (...)
Excerpt related to
customer service representatives:
Chemical company HB Fuller has leveraged the Internet to increase their ability to sell.
Published:
2001-10-01
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer service representatives:
... the technicians or service representatives should have ready access
to company knowledge on the product they are servicing, the customer, the maintenance ...
Published:
2003-06-11
-
Abstract:
Front-to-Back-Office Integration : Improving Your Customer Life Cycle Management. Find Out IT Solutions and Other Information
Associated with Customer Life Cycle Management. Research shows that back-office connectivity is not addressed by many customer
relationship management (CRM) solutions—meaning (...)
Excerpt related to
customer service representatives:
Front-to-Back-Office Integration : Improving Your Customer Life Cycle Management. Find Out IT Solutions and Other Information
Associated with Custo...
Published:
2010-03-11
-
Abstract:
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors.
Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites
a way to talk to their customers. (...)
Excerpt related to
customer service representatives:
Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana
is the most recentl...
Published:
2000-09-06
-
Abstract:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer
relationship management, small and medium enterprise mar (...)
Excerpt related to
customer service representatives:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality ...
Published:
2004-09-23
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer service representatives:
... the technicians or service representatives should have ready access
to company knowledge on the product they are servicing, the customer, the maintenance ...
Published:
2003-06-11
-
Abstract:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Excerpt related to
customer service representatives:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Published:
2002-04-19
-
Abstract:
Simple questions often have complex answers. Whether they are speaking with you on the phone or placing an order on a Web
storefront, your customers expect immediate gratification. They want to know when their order will ship the moment it is placed.
How do you respond? (...)
Excerpt related to
customer service representatives:
... Auto-Promise mode is used by customer service representatives
who typically accept the highest ranked promising scenario based on the customer's assigned ...
Published:
2001-11-24
-
Abstract:
For a vendor, focus is good, as it often results with more value to its targeted customers. A highly focused vendor can
also remain profitable even in difficult economic times. One example of a vendor delivering more by covering less is Ross
Systems. (...)
Excerpt related to
customer service representatives:
... corporations. At Cambrex, responsive customer service requires highly
skilled customer service representatives (CSR's). Using the ...
Published:
2002-04-10
-
Excerpt related to
customer service representatives:
... A solutions knowledge base will help customer service representatives
solve problems more easily, but will also allow the production department to ...
Published:
2009-09-15
-
Abstract:
You can blame your sales people all you want, but if the lead data is bad, they’re not going to bring in business. You can
blame your product managers for ineffective promotions, but if the target lists are redundant, the pitches fall on deaf ears.
You can blame your customer service representatives fo (...)
Excerpt related to
customer service representatives:
... You can blame your customer service representatives
for low satisfaction scores, but if customer data is missing, then no wonder the complaint resolution ...
Published:
2010-03-11
-
Abstract:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product
promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite. (...)
Excerpt related to
customer service representatives:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises
mid-size busines...
Published:
2000-08-21