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Documents related to » customer service quality


Quality Management
Quality Management. Search for White Papers and Other Software Related to Quality Management. In today’s global market, providing quality products and services is essential for any manufacturer’s continued growth—but maintaining a competitive edge is not always easy. For success, quality awareness must begin at the conception of the product and continue throughout the various stages of its development. To improve in this area, many manufacturers are now adopting the total quality management (TQM) approach.

CUSTOMER SERVICE QUALITY: Relationship Management (CRM),   Customer Service and Support,   Marketing Automation,   Business Intelligence and Data Management,   Business Intelligence (BI),   E-commerce,   Enterprise Resource Planning (ERP),   Discrete Manufacturing,   Manufacturing Execution System (MES),   Product Data Management,   Shop Floor Control,   Product Information Management (PIM),   Quality Management,   Shipping and Receiving,   IT Monitoring and Management,   Product Lifecycle Management (PLM),  
7/3/2007 1:15:00 PM

Data Quality: Cost or Profit?
Data quality has direct consequences on a company's bottom-line and its customer relationship management (CRM) strategy. Looking beyond general approaches and company policies that set expectations and establish data management procedures, we will explore applications and tools that help reduce the negative impact of poor data quality. Some CRM application providers like Interface Software have definitely taken data quality seriously and are contributing to solving some data quality issues.

CUSTOMER SERVICE QUALITY: fraud prevention and for customer retention. Therefore, unreliable data can lead to catastrophic results. As increasing evidence shows, business intelligence is key to CRM success and as demonstrated above, mining into poor quality databases has the completely opposite effect. Market Winners Alone, a stand-alone system is insufficient to tackle the underlying cause of poor data quality. Data quality should be considered a business issue and as such, businesses must create and institute enterprise-wide
3/8/2004

Scalable Data Quality: A Seven-step Plan for Any Size Organization
Scalable Data Quality: a Seven-step Plan for Any Size Organization. Read IT Reports In Relation To Data Quality. Every record that fails to meet standards of quality can lead to lost revenue or unnecessary costs. A well-executed data quality initiative isn’t difficult, but it is crucial to getting maximum value out of your data. In small companies, for which every sales lead, order, or potential customer is valuable, poor data quality isn’t an option—implementing a thorough data quality solution is key to your success. Find out how.

CUSTOMER SERVICE QUALITY: a strain on their customer service department. After implementing their data quality initiative, the rate of address errors was less than one percent, reducing the number of customer service verification calls by more than ninety percent. CASE STUDY - B Simon & Schuster Each week, the corporate communications department of Simon & Schuster mails out thousands of books to reviewers. Book reviewers are housed in a database of 100,000 records of journalists, editors, educators and others. Review books are
9/9/2009 2:36:00 PM

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

CUSTOMER SERVICE QUALITY: Customer Profile: Multi-Chem Customer Profile: Multi-Chem Source: BP Logix, Inc Document Type: Case Study Description: Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and
3/23/2010 11:40:00 AM

Three Types of Field Service Scheduling Software
There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?

CUSTOMER SERVICE QUALITY: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
2/3/2012 4:29:00 PM

Deltek and Maconomy: Gearing Up for the Global Service Economy? » The TEC Blog
Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE QUALITY: appirio, deltek, deltek costpoint, deltek vision, erp for services, google apps, maconomy, maconomy people planner, maconomy x1, NetSuite, openair, professional services automation, Project Management, psa, salesforce chatter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
12-07-2010

SAP Customer Success Story: Industrial Machinery and Components
NexPress Solutions, Inc., a midsize production printing company, needed to improve its internal processes and to coordinate with both its parent companies. A SAP software implementation based on SAP best practices for industrial machinery and components (IM&C) reduced operating costs by more than $1 million (USD) in sixteen weeks.

CUSTOMER SERVICE QUALITY: SAP Customer Success Story: Industrial Machinery and Components SAP Customer Success Story: Industrial Machinery and Components Source: SAP Document Type: Case Study Description: NexPress Solutions, Inc., a midsize production printing company, needed to improve its internal processes and to coordinate with both its parent companies. A SAP software implementation based on SAP best practices for industrial machinery and components (IM&C) reduced operating costs by more than $1 million (USD) in sixteen
4/29/2005 9:33:00 AM

5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.

CUSTOMER SERVICE QUALITY: Field Service Management,   Customer Service and Support,   Field Sales,   Field Service Management,   Marketing Automation,   Partnership Management,   Mobile Commerce,   Cloud Computing,   Notebook or Netbook,   Mobile Phone (Smartphone) Related Industries:   Industry Independent Related Keywords:   field service software,   profitable field service ,   FSM ,   FSM software,   field service scheduling ,   field service mobility,   mobile FSM software,   ServiceMax,   field service
6/12/2013 1:36:00 PM

Better Performance Management for Service Companies » The TEC Blog
to demonstrate to the customer the overall service reliability, on-time response rates and agreement compliance. A service performance process works from both ends of the service cycle. Customers need to be able to evaluate their service providers, and service providers need to be able to gather information on how effective their service is and apply their analysis to their internal business processes, which affects the services customers receive and evaluate. An organization’s software applications sho

CUSTOMER SERVICE QUALITY: bi, BPM, Business Intelligence, business performance, business performance management, KPI, KPIs, metric, metrics, service performance management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-05-2012

Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost.

CUSTOMER SERVICE QUALITY: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
5/7/2012 1:24:00 PM

TEC Research Analyst Round Table: Software-as-a-Service (SaaS) » The TEC Blog
(Research Analyst – ERP, Customer Relationship Management [CRM], Health Care Information Management Systems [HCIMS]): It’s safe to say that CRM was one of the first business software types to embrace the SaaS model. Nowadays, most CRM vendors offer SaaS, and more and more customers are choosing to use it. For CRM, having SaaS versus on-premise can be compared to sending a letter through the postal service versus sending an e-mail through the Internet. The letter takes longer, it’s more expensive,

CUSTOMER SERVICE QUALITY: roundtable, SaaS, Software as a Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
18-12-2009


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