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Abstract:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
Excerpt related to
customer service program:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
Published:
2006-06-23
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer service program:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
In this webcast you ll learn how you can use SAP Business Objects, BI OnDemand, to provide a world-class business intelligence
solution to your cus... (...)
Excerpt related to
customer service program:
... a proven program from SAP specially designed to assist vendors like you. Download this
webcast today today. For assistance, please contact customer service. ...
Published:
2010-09-17
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
customer service program:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Excerpt related to
customer service program:
... of between 10 and 30 percent of their inventory value while maintaining the same or improved customer
service levels. In other words, the program should cost a ...
Published:
2008-11-11
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Abstract:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes
forging quality relationships with a few ASPs. (...)
Excerpt related to
customer service program:
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and
distribution strategy ...
Published:
2000-10-18
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Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
customer service program:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
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Abstract:
On August 23, MAPICS, Inc., one of the leading mid-market ERP vendors, announced that it is taking steps to reduce costs
through a restructuring plan. Earlier, on July 27, MAPICS reported results for the third quarter of its fiscal 2000. (...)
Excerpt related to
customer service program:
On August 23, MAPICS, Inc., one of the leading mid-market ERP vendors, announced that it is taking steps to reduce costs through
a restructuring p...
Published:
2000-09-11
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Abstract:
Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of
transportation and logistics software should place RedPrairie on a shortlist of SCE vendors. Blossoming RedPrairie has offered
its prospects a risk/gain-sharing arrangements. In oth (...)
Excerpt related to
customer service program:
Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of
transportation and logi...
Published:
2003-01-07
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
customer service program:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer service program:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
-
Abstract:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
Excerpt related to
customer service program:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
Published:
2006-06-23
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer service program:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced
that they have put together joint guidelines to safegua (...)
Excerpt related to
customer service program:
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC),
the Office of the ...
Published:
2002-02-09
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Abstract:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Excerpt related to
customer service program:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Published:
2004-11-02
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Abstract:
Agilisys is also leveraging its former parent's pedigree on professional services and outsourcing, the 'Concept to Customer'
and 'Early Upgrade Program' being good examples of the company’s focus on customer engaging product implementations and customizations. (...)
Excerpt related to
customer service program:
Agilisys is also leveraging its former parent's pedigree on professional services and outsourcing, the 'Concept to
Customer' and 'Early Upgrade Pr...
Published:
2002-10-15
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer service program:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002
will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract
the onslaught by Tier 1 vendors and mid-market juggern (...)
Excerpt related to
customer service program:
While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that
2002 will, for some more te...
Published:
2002-04-19
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Abstract:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance? (...)
Excerpt related to
customer service program:
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more
IT savvy business gene...
Published:
2005-12-22
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Abstract:
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business
applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its
Complete Care program. Complete Care is possibly the mos (...)
Excerpt related to
customer service program:
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business
applications from a s...
Published:
2000-10-02