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Documents related to » customer service perspective


SOA From a Management Perspective: Part One
The big buzzword in enterprise-wide package software is service-oriented architecture (SOA). SOA promises to solve a company's software ills, making life easier for information technology departments. This research note takes a look at this new architecture and highlights some concerns.

CUSTOMER SERVICE PERSPECTIVE: what information, such as customer ID and order amount, the credit checking service needs to return an approval or rejection. The process is similar to when televisions were built with individual electronic components and repair meant replacing a component and not the entire set. With SOA comes new terms and concepts, or old concepts with a new lexicon, both of which mean some difficult decisions lie ahead. With the use of services you can expect a lot of messaging traffic. Accordingly, you will need
1/5/2007

Sustainability From a Roles Perspective: Reflections from DSCC 2010 (Day 2) » The TEC Blog
Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE PERSPECTIVE: Dassault Systèmes, ENOVIA, innovation, plm, product lifecycle management, sourcing, sustainability, sustainable innovation, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-11-2010

SOA From a Management Perspective: Part Two
Despite the numerous benefits companies can expect from service-oriented architecture, the technology is still relatively new and implementation costs are steep, raising several concerns. For most companies, a wait-and-see approach is likely the best course of action for now.

CUSTOMER SERVICE PERSPECTIVE: SOA From a Management Perspective: Part Two SOA From a Management Perspective: Part Two Joseph J. Strub - January 8, 2007 Read Comments This is Part Two of a two-part note. Part One provides a basic understanding of SOA, the rollout plans for major software vendors, and the benefits of SOA. Concerns About SOA Back in the day when procedures and subroutines were all the rage, there was a performance concern: Did the use of subroutines, with all of its branching back and forth and passing of data, degrade
1/8/2007

Information Lifecycle Management: A Perspective
A new trend is emerging in the world of storage management, and it’s called information lifecycle management (ILM). Just what it is, however, varies significantly from vendor to vendor. Generally, ILM is a strategy for policy-based information management. Its mandate: to provide centralized management of all information assets, aligning storage resources with the value of the data residing in them.

CUSTOMER SERVICE PERSPECTIVE: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
1/4/2007 4:30:00 PM

IFS Field Service Management Is Now a TEC Certified Solution » The TEC Blog
achieve increased levels of customer satisfaction. The parts management functionality allows companies to manage stock inventory on the field, do replenishment, move parts around the service supply chain, order parts from vendors, call for parts to be turned into repair centers, and once fixed return the parts to inventory. In addition, through IFS Field Service Management integration capabilities, businesses can keep the information in their ERP inventory systems up to date. From a mobility standpoint,

CUSTOMER SERVICE PERSPECTIVE: field service management, fsm, IFS Certification program, IFS Field Service Management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-08-2013

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

CUSTOMER SERVICE PERSPECTIVE: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

CUSTOMER SERVICE PERSPECTIVE: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2010
10/5/2010 9:01:00 AM

Is Fourth Shift Succeeding in Providing Complete Customer Care ?
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals to locate ideal trading partners, submit RFQs for new contracts, and receive the results of reverse auctions, all from their familiar Fourth Shift vendor operations, manufacturing planning and scheduling, and product definition screens. Earlier, on July 18, Fourth Shift Corporation reported a loss of $.37 per share for the second quarter ended June 30, 2000.

CUSTOMER SERVICE PERSPECTIVE: Succeeding in Providing Complete Customer Care ? Is Fourth Shift Succeeding in Providing Complete Customer Care ? P.J. Jakovljevic - August 14, 2000 Read Comments P.J. Jakovljevic - August 14, 2000 Event Summary According to a press release from July 25, Fourth Shift Corporation, a Minneapolis-based global application software vendor for small-to-medium enterprises (SME) and SupplierMarket.com, an Internet marketplace that provides mutual benefits to buyers and suppliers of manufactured direct
8/14/2000

A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

CUSTOMER SERVICE PERSPECTIVE: 6/26/2013 1:47:00 PM Superior customer service is the best way for companies to stand out. That’s made customer relationship management (CRM) software more important than ever, so it’s no surprise that a lot of ERP vendors are integrating CRM functionality into their solutions. In this Sage-sponsored podcast, CRM analyst Raluca Druta explains how that helps companies automate workflows, improve communication, and enhance the customer experience. Read The Benefits of CRM/ERP Integration How Mobile ERP
6/8/2007 11:22:00 AM

Plateau as a Service for Talent Management » The TEC Blog
human resources (HR) and customer relationship management (CRM) analyst is definitely a privilege. I get to follow the trends from these two different business areas, which (incidentally) have many things in common: employees are a company’s internal customers, recruiting is campaign management for the workforce, privacy data about customers and employees is equally sensitive, etc. Another thing HR and CRM have in common is the rapid change from traditional tools—mostly used to create and manage infor

CUSTOMER SERVICE PERSPECTIVE: CaaS, compensation, CRM, HCM, hr, iCims, iContent, lms, paas, performance management, Plateau, platform, SaaS, social, SuccessFactors, succession planning, Talent Gateway, talent management, taleo, TMS, web 2.0, XaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-07-2010

Choosing the Right Service Provider through TEC Accreditation » The TEC Blog
Through a series of customer reference checks, we examine these areas for service providers that participate in TEC’s Accreditation Program. We then write a concise report highlighting the strengths and weaknesses of the provider’s services for a particular software type, industry, or business area. Quality of Service—Why Is It So Important? Software selection is often a cumbersome, time-consuming, and costly process. With all the time, effort, and resources that IT decision makers pour into a

CUSTOMER SERVICE PERSPECTIVE: accreditation, service provider, service quality, software implementation, Software Industry Programs, Software Selection, TEC Accredited Vendor, var, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-01-2011


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