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Featured Documents related to » customer service perspective


Customer Care & Billing RFP Templates
Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.


Customer Relationship Management (CRM) Evaluation Center
Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.


Customer Relationship Management (CRM) RFP Templates
Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.


Documents related to » customer service perspective


SOA From a Management Perspective: Part Two
Despite the numerous benefits companies can expect from service-oriented architecture, the technology is still relatively new and implementation costs are steep, raising several concerns. For most companies, a wait-and-see approach is likely the best course of action for now.

CUSTOMER SERVICE PERSPECTIVE: SOA, service-oriented architecture, message traffic, enterprise software, small and medium enterprises, SME, enterprise service bus, ESB, enterprise computing, service reusability, agility, flexibility, construction methodology, scalability, manageability, SOA 2.0, advanced SOA, information technology, IT.
1/8/2007

Manufacturing Strategy: An Adaptive Perspective
Adaptive manufacturing enables companies to produce goods efficiently and manage variability proactively. However, it must be managed as an end-to-end, closed-loop process with tight linkages between manufacturing applications, adjacent enterprise applications, and—most importantly—the technology behind these applications. Such integrated networks enable the process visibility and collaboration capabilities that, ultimately, are the key to building an adaptive manufacturing enterprise.

CUSTOMER SERVICE PERSPECTIVE:
10/19/2006 11:06:00 AM

Sustainability From a Roles Perspective: Reflections from DSCC 2010 (Day 2) » The TEC Blog


CUSTOMER SERVICE PERSPECTIVE: Dassault Systèmes, ENOVIA, innovation, plm, product lifecycle management, sourcing, sustainability, sustainable innovation, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
11-11-2010

SOA From a Management Perspective: Part One
The big buzzword in enterprise-wide package software is service-oriented architecture (SOA). SOA promises to solve a company's software ills, making life easier for information technology departments. This research note takes a look at this new architecture and highlights some concerns.

CUSTOMER SERVICE PERSPECTIVE: SOA, service-oriented architecture, enterprise service bus, ESB, loosely coupled services, interoperable services, business process models, business process management, BPM, service reusability, agility, corporate governance, security, repository-based services, Sarbanes-Oxley, SOX, secured access, scalability, manageability.
1/5/2007

The Quaker Oats Company: A CHAMPS Customer Profile
Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for seamless data transfer between the maintenance and accounting departments.

CUSTOMER SERVICE PERSPECTIVE:
11/6/2006 9:46:00 AM

Service Level Goal Strategy: Path to Profit
How can retailers maximize their return when investing in cutting-edge replenishment solutions? After all, if forecasting and purchasing decisions are driven by advanced math and logic, then surely there is little room for users to influence success? Actually, establishing a service-level goal strategy can blaze the path to profit for retailers looking to separate themselves from the competition.

CUSTOMER SERVICE PERSPECTIVE:
12/23/2005 1:37:00 PM

Momentum Webcast: Customer Relationship Management: Secrets to CRM Success
Momentum Webcast: Customer Relationship Management: Secrets to CRM Success

CUSTOMER SERVICE PERSPECTIVE:
8/15/2008 3:54:00 PM

IFS To Be At Customers (Web) Service
IFS invested heavily in both product development and worldwide growth infrastructure for a few years, now with that infrastructure in place, the company’s financial position has improved. This balancing of expenditures to promote global growth and improved cash flow has long been IFS’ mixed blessing conundrum. As the bigger vendors will intensify their mid-market aspirations, IFS continues to increase its marketshare worldwide, particularly in mid-market.

CUSTOMER SERVICE PERSPECTIVE: IFS, IFS AB , XML-based Web services , customer web service, uniform XML-based integration , XML-based collaboration , XML interfaces , XSD, XML Schema Definition, J2EE Java Servlet, IFS Connect , IFS Applications 2002, IFS announcements, IFS Applications software , IFS Engage, ifs quarter 2001.
7/2/2002

Managing the Total Cost of Ownership of Business Intelligence: A 360-Degree Perspective
For many companies, total cost of ownership (TCO) of business intelligence (BI) solutions is out of control. And the problem is growing, fueled by ever-increasing demands from the user community, massive new sources for data, new capabilities, shadow it landscapes, and the cost of keeping people abreast of all the changes. This paper focuses on developing a framework for monitoring and managing the TCO of BI.

CUSTOMER SERVICE PERSPECTIVE: BI TCO, business intelligence TCO, IT spend, strategic information management.
4/24/2013 4:51:00 PM

One Vendor’s Mission to Make Service Businesses Click – Part 1 » The TEC Blog


CUSTOMER SERVICE PERSPECTIVE: aftermarket, aipoint, call center, clickschedule, clicksoftware, CRM, customer satisfaction, customer service, field service, forecasting, gps, imrs, manchitra, mobile computing, moshe benbassat, rostering, SCM, service chain optimization, service economy, service level agreement, service tycoon, shift planning, sla, workforce productivity, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-01-2011

The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

CUSTOMER SERVICE PERSPECTIVE: SAP, roi, saas, software as a service, marketing roi, roi calculator, saas software, asp saas, roi calculation, saas service, calculate roi, roi formula, saas model, saas crm, saas software as a service, erp saas, roi analysis, roi software, saas business, advertising roi, calculating roi, how to calculate roi, measuring roi, saas companies, microsoft saas, project roi, saas application, saas market, saas platform, saas security, saas solutions, what is saas, roi model, roi tool, saas applications, saas architecture, saas sales, tco roi, crm roi, erp roi.
4/27/2010 4:12:00 PM

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