Featured Documents related to » customer service manager

Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.

Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.

Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.

Documents related to » customer service manager

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

CUSTOMER SERVICE MANAGER: BP Logix, document management software, document management workflow, electronic document management, workflow software, document workflow software, document management systems, document management, workflow software solutions, document management solutions, document management solution, bpm solutions, bpm solution, bpm systems, workflows software, workflow document management software, document management vendors, web based document management, enterprise document management, bpm software, document imaging management, document records management, bpm management, bpm workflow, bpm, document .
3/23/2010 11:40:00 AM

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

CUSTOMER SERVICE MANAGER: SaaS, software as a service, hosting, ASP, application service provider, software on-demand, utility computing, software, Internet, software delivery, multi-tenant.
3/15/2006

Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

CUSTOMER SERVICE MANAGER: software deployment, solution management, software deployment management, software deployment software, software license management, software deployment tools, software deployment best practices, software requirements management, software asset management tools, software deployment checklist, remote software deployment, school software management, software release management, software change management, software asset management, automated software deployment, software asset management software, software deployment tool, software for school management, enterprise software deployment, software .
10/27/2011 11:35:00 AM

Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

CUSTOMER SERVICE MANAGER: Project Management, managed service program, IT incident management, IT risk management, IT stakeholders management.
8/14/2012 1:08:00 AM

The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

CUSTOMER SERVICE MANAGER: SAP, roi, saas, software as a service, marketing roi, roi calculator, saas software, asp saas, roi calculation, saas service, calculate roi, roi formula, saas model, saas crm, saas software as a service, erp saas, roi analysis, roi software, saas business, advertising roi, calculating roi, how to calculate roi, measuring roi, saas companies, microsoft saas, project roi, saas application, saas market, saas platform, saas security, saas solutions, what is saas, roi model, roi tool, saas applications, saas architecture, saas sales, tco roi, crm roi, erp roi.
4/27/2010 4:12:00 PM

Six Easy Steps to Finding the Right Business VoIP Service
For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces, customer service teams, and help desks must continually scrutinize their skyrocketing annual phone costs. Find out how deploying a company-wide voice over Internet protocol (VoIP) solution is one of the best ways to realize cost reduction across the organization.

CUSTOMER SERVICE MANAGER: voip, business phone system, voip business phone systems, voip business phone system, small business voip phone system, small business phone system, business voip phone system, voip phone systems, voip phone system, small business phone system reviews, business voip phone, voip service providers, business voip phone systems, best small business phone system, business voip, voip service, voip phone service, business voip phone service, voip business phone, voip test, hosted voip, voip business phones, voip services, best voip, voip reviews, business voip phones, voip phone systems for small .
3/2/2011 11:24:00 AM

Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

CUSTOMER SERVICE MANAGER: giving service companies fast start, giving, service, companies, fast, start, service companies fast start, giving companies fast start, giving service fast start, giving service companies start, giving service companies fast..
6/21/2009

Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

CUSTOMER SERVICE MANAGER: After-sales service, after-sales profit margins, spare parts management, enterprise service management, service parts, service parts cost, service parts pricing model, supply chain management, SCM, manufacturing industry, revenue enhancement, parts optimization, inventory cost reduction.
8/15/2006

Visual Asset Manager 6.3 for CMMS/EAM Certification Report
Visual Asset Manager 6.3 is TEC Certified for online evaluation of computerized maintenance management systems/enterprise asset management (CMMS/EAM) solutions in TEC's CMMS/EAM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

CUSTOMER SERVICE MANAGER: visual asset manager, cmms eam software, it maintenance, it maintenance service, it asset management, control software, fund management, tracking software, software tracking software, inventory management, program maintenance, maintenance program, tracking program, maintenance management, management maintenance, system management software, software system management, management software system, cmms, at cmms, maintenance systems, inventory and software, fixed assets, scheduling software, software scheduling software, fixed asset, track software, requirements for software, maintenance .
11/29/2011 4:42:00 PM

IBM Tivoli Storage Manager FastBack
Do you need a better backup solution or a better recovery solution? Many businesses are struggling with both an ever-increasing amount of data and a decreasing tolerance to system downtime. You need to reduce the amount of data at risk of loss and eliminates error-prone manual operations from the data protection process. And you need to get your operations back up within minutes of any type of data loss.

CUSTOMER SERVICE MANAGER: offsite backup software, small business online backup, online backup for small business, online backup small business, remote backup software, small business data backup, offsite backup solutions, offsite backup solution, small business backup solutions, ibm laptop computers, unlimited online backup, server backup software, business online backup, online backup business, online backup for business, online business backup, offsite secure data backup, offsite data storage, online backup reseller, remote data backup software, network backup solutions, offsite data backup services, offsite data .
5/9/2011 9:53:00 AM

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

CUSTOMER SERVICE MANAGER: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007