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Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.

Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.

Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.

Documents related to » customer service job description

IFS Wins in Field Service Management » The TEC Blog
Management Filed Under ( Customer Relationship Matters , Industry Observation ) by P.J. Jakovljevic ( see bio ) While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the

CUSTOMER SERVICE JOB DESCRIPTION: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

It s the Aftermarket Service, Stupid! (Part II) » The TEC Blog
turnover concurrently with improved customer satisfaction. What are your thoughts in this regard, and your experiences with the solutions like MCA Solutions’ SPO? Share This Read More --> Trackback Address Tags: aftermarket service , inventory optimization , mca solutions , mca spo , multi echelon inventory , Oracle , pbl , performance based logistics , SAP , service level agreement , service planning & optimization , servigistics , sla , spare parts Comments Pricing Management in a

CUSTOMER SERVICE JOB DESCRIPTION: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, Oracle, pbl, performance based logistics, SAP, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-07-2008

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

CUSTOMER SERVICE JOB DESCRIPTION: takes to ensure true customer satisfaction. No matter where or when the product was purchased, issues are resolved with a smile. The ambiance, the piano player and the wonderful consumer experience more than compensate for a potentially higher price than at the alternative low price leaders . Service industries have also embraced that philosophy—Ritz Carlton personnel treat each guest like a celebrity—hospitality takes on a new meaning. Supermarkets are recognizing the value of customer loyalty
11/2/2004

It s the Aftermarket Service, Stupid! (Part I) » The TEC Blog
Nonetheless, MCA’s very first customer (I suspect it is Cisco) still successfully uses MCA SPO to manage a multi-billion dollar service parts inventory base, with 250,000 active parts across over a thousand service parts locations over several echelons. Moreover, in some industries like aerospace & defense (A&D), stockouts are often prohibitively costly (i.e., planes are grounded due to missing critical parts), while, on the other hand, a mission-critical spare part can cost an arm-and-a-leg. There,

CUSTOMER SERVICE JOB DESCRIPTION: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, pbl, performance based logistics, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-03-2008

Epicor for Service Enterprises

CUSTOMER SERVICE JOB DESCRIPTION: Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Microsoft .NET technology. The current release, Epicor for Service Enterprises 8.1, adds enhanced project portfolio management (PPM), contingent workforce management, and advanced collaboration and customization capabilities, all enabling greater planning, performance, and execution.

Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance?

CUSTOMER SERVICE JOB DESCRIPTION: | Comparing On Demand Customer Relationship Management Service Alternatives | Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors | The Exacting Needs of Metal Service Centers | What Plant-level Systems Can Do for the Enterprise Market | Plant-level Systems: Facing and Dealing with Obstacles | The Importance of Plant-level Systems | Parametric Technology Corporation s Bold Vision Drives Growth and Innovation | Prepackaged SAP Best Practices—Are They for You? |
12/22/2005

Architecture Evolution: From Mainframes to Service-oriented Architecture
Product architecture is going to do much more than simply provide the technical functionality, the user interface, and the platform support. It is going to determine whether a product is going to be able to accommodate increasingly evolving user requirements.

CUSTOMER SERVICE JOB DESCRIPTION: | Comparing On Demand Customer Relationship Management Service Alternatives | Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors | The Exacting Needs of Metal Service Centers | What Plant-level Systems Can Do for the Enterprise Market | Plant-level Systems: Facing and Dealing with Obstacles | The Importance of Plant-level Systems | Parametric Technology Corporation s Bold Vision Drives Growth and Innovation | Prepackaged SAP Best Practices—Are They for You? |
9/18/2006

Inside Look at the Success of Cloud Field Service Provider ServiceMax—Part 1 » The TEC Blog
edition. The ideal prospective customer is rethinking its strategy for delivering service in the field, not just cutting costs in a single area such as scheduling or inventory management. The “traditional” players in field service have typically fallen into the following two buckets: “Specialist” vendors with a single area of expertise (e.g., scheduling), but that are incapable of supporting the full field service lifecycle, e.g., ClickSoftware , ViryaNet , and TOA Technologies . FSM suite or ERP

CUSTOMER SERVICE JOB DESCRIPTION: cloud fild service provider, cloud fsm, CRM, field service management, fsm, servicemax, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-04-2013

Hydro One Networks Chooses Space-Time Insight to Improve Service Reliability » The TEC Blog
Business Process Matters (51) Customer Relationship Matters (130) FOSS Ecosystem (22) From the Project Manager s Desk (30) Humor (43) Industry Observation (944) Information Management and Collaboration (26) Inside TEC (67) Manufacturing Operations (71) Product Lifecycle Matters (53) Risk and Compliance (25) Software 101 (62) Software Selection (211) Supply Chain Logistics (184) Talent Management Matters (53) TechnoBabble (39) Up Close and Personal (50) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE JOB DESCRIPTION: analytics, bi, business analytics, Business Intelligence, hydro one, industry watch, location intelligence, operational intelligence, si, situational intelligence, space time insight, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
27-02-2013

The ITIL Version 3 Prescription for Transitioning Services
IT service transition is difficult to manage. But with the updated guidance found in ITIL Version 3, IT organizations can plan for a more successful transition, with a new perspective on all transition phases, including planning, configuration, and change management.

CUSTOMER SERVICE JOB DESCRIPTION: blame game, while the customers and users wonder what s going on and why it just can t work. Merriam-Webster defines transition as passage from one state, stage, subject, or place to another. This definition brings to light the fundamental questions that need to be asked and answered in a successful service transition strategy: How can we be sure that we know precisely what the new state will look like? How can we ensure that we know precisely where we are starting from? How can we ensure that the
7/30/2008

Social Customer Suite

CUSTOMER SERVICE JOB DESCRIPTION: Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.