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Abstract:
Welcome to TEC's Vendor Spotlight series. This installment focuses on KANA Software, a company founded in 1996 that has evolved
from e-mail management into service experience management. See how KANA's software and service offerings help more than 600
customers manage the entire customer service lifecycl (...)
Excerpt related to
customer service experts crm:
... analysts and software selection experts bring you ... how KANA's
software and service offerings help ... customers manage the entire customer
service lifecycle, from ...
Published:
2011-04-26
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Abstract:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises.
While it is a product that may raise the bar in its target markets, the competitive offering is not exactly a pushover. (...)
Excerpt related to
customer service experts crm:
Cincom’s latest CRM product release offers a compelling value proposition for many ‘to order’ manufacturing enterprises. While
it is a product tha...
Published:
2002-11-26
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Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
customer service experts crm:
... CRM application on behalf of a customer, RightNow delivers ...
are currently about 400,000 seats in service in the ... your IT team with highly paid software
experts. ...
Published:
2010-03-11
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Abstract:
Hosted CRM solution can be the key of your success.Easy to read free whitepapers. How can you get the most out of a customer
relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing
a hosted CRM solution that’ll provide the benefits of an (...)
Excerpt related to
customer service experts crm:
... CRM application on behalf of a customer, RightNow delivers ...
are currently about 400,000 seats in service in the ... your IT team with highly paid software
experts. ...
Published:
2010-03-11
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Abstract:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c (...)
Excerpt related to
customer service experts crm:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much bro...
Published:
2002-11-08
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Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
customer service experts crm:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
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Excerpt related to
customer service experts crm:
... and escalations, eg, bringing in subject matter experts on a sales or service
call; ... pop-up screens (context menus) with the associated customer details. ...
Published:
2010-02-04
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer service experts crm:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Excerpt related to
customer service experts crm:
... As for the future customer relationship management (CRM ...
has hereby also established a CRM Service Hub of more than 100 full-time professional services
experts. ...
Published:
2008-01-28
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Excerpt related to
customer service experts crm:
... We’ve all had bad experiences with customer service yet we still expect
them to be great each time we call. I’m not saying that ...
Published:
2010-08-03
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Excerpt related to
customer service experts crm:
... CRM Evaluation Center, you can compare CRM products from customer
service, analytics, or any other functionality that is important to a manufacturing company. ...
Published:
2009-09-15
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Excerpt related to
customer service experts crm:
... organizations have already adopted mobile CRM to help improve productivity and enhance
the customer experience. In the service sector, mobile CRM has become a
...
Published:
2008-12-09
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer service experts crm:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Excerpt related to
customer service experts crm:
... CRM also includes sales force automation (SFA), customer service
and support, and enterprise marketing management. Top Benefits of CRM. ...
Published:
2008-01-07
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Abstract:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and
have long been trying to expand their product offering in tu (...)
Excerpt related to
customer service experts crm:
Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterpri...
Published:
2004-01-31
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Excerpt related to
customer service experts crm:
... s servers, and clients must pay the service fee if ... firms will want
a more complete CRM package, including ... such as analytics, sales and customer
forecasting, etc ...
Published:
2008-05-12
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Excerpt related to
customer service experts crm:
... For example, with access to order and invoice information within the CRM system itself,
customer service advisors (CSAs) can quickly answer billing questions ...
Published:
2010-03-04
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
customer service experts crm:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Excerpt related to
customer service experts crm:
... an integrated end-to-end solution that delivers a robust CRM tool which includes sales
force automation; customer support and service; analytics capabilities ...
Published:
2009-02-10
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Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
customer service experts crm:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05