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Documents related to » customer service experience


The Analytics Experience
The customer is king. Learn how analytics can help with the royal treatment.

CUSTOMER SERVICE EXPERIENCE: Web Cast Description: The customer is king. Learn how analytics can help with the royal treatment. The Analytics Experience style= border-width:0px; />   comments powered by Disqus Related Topics:   Business Intelligence and Data Management Related Industries:   Industry Independent Related Keywords:   IBM analytics,   mobile analytics,   predictive analytics Source: IBM Learn more about IBM Readers who downloaded this web cast also read these popular documents! Best Practices for ERP
6/3/2013 4:57:00 PM

Experience Montreal While at the TEC Vendor Challenge » The TEC Blog
Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE EXPERIENCE: experience Montreal, Old Montreal, TEC Vendor Challenge, Technology Evaluation Centers, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-08-2013

Trends in Customer Experience at TIBCO TUCON 2012 » The TEC Blog
for a variety of customer (fan) service initiatives, from offering on-site seat upgrades to the ability to order food and drinks directly from one’s seat in the stadium. It all adds up to a high-touch customer experience Quinn referred to this combination of event processing and analytics as closing the loop between data in motion and static data. TIBCO provides a number of products that combine to handle big data: not just TIBCO BusinessEvents for complex event processing (CEP), but also ActiveSpaces

CUSTOMER SERVICE EXPERIENCE: Asia, big data, industry watch, IT trends, mobility, predictive analytics, SAP, sap hana, tibco, TIBCO BusinessEvents, TIBCO spotfire, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-11-2012

A Retail Sourcing Suite Built on Experience
Eqos's mission is to become the leading provider of global sourcing and supplier management solutions for the retail supply chain worldwide. Today, Eqos supports some of the world's top retailers, hosting thousands of users and enabling their collaboration with as many suppliers.

CUSTOMER SERVICE EXPERIENCE: The most recent US customer win took place in April 2007; retailer H.E. Butt Grocery Company ( H-E-B ) selected Eqos s business solutions to support and expand its global sourcing and supplier management operations, as well as to enhance its private label offerings by improving supply chain collaboration and visibility. H-E-B opened its first store in 1905 in Kerrville, Texas (US), and today is one of the nation s largest independently owned retailers, serving a broad range of customers. With more than
10/15/2007

Will Servigistics Click on More Service Cylinders? – Part 1 » The TEC Blog
part of a broader customer relationship management (CRM ) suite or an even broader enterprise resource planning (ERP ) suite. Following up on these PRM acquisitions and some internal development of the quote-to-order (Q2O ), content management , and master data management (MDM )/ product information management (PIM ) capabilities, Click Commerce eventually rounded out its Channel Management division sometime in 2005 .   But then, still somewhat puzzling to many, the company decided to aggressively

CUSTOMER SERVICE EXPERIENCE: channel management, click commerce, CRM, dcm, emptoris, marlin equity, prm, SCM, service netwrok solutions, servigistics, sns, ssm, strategic service management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-07-2009

Service Management: Understanding the Real End-user Experience
How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.

CUSTOMER SERVICE EXPERIENCE:   Channel Management,   Customer Service and Support,   E-CRM Source: Compuware Learn more about Compuware Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation 3 Key Areas to Reduce Costs with Lean Techniques Mobile Applications for Human Resources: The Future Is Here! Three Keys to Better Data-driven Decisions: What You Should Know... Right Now Economic Benefits of PLM-enabled Collaboration Acronym-Related White Papers: Business Intelligence
3/13/2007 8:45:00 AM

Service Excellence and Managed Print Services
Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship.

CUSTOMER SERVICE EXPERIENCE: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
8/15/2012 9:17:00 AM

TigerStop LLC: A Maximizer Customer Success Story
As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from a leading software developer, it has realized many benefits, and at the same time empowered its field sales team with a system it can access while on the road.

CUSTOMER SERVICE EXPERIENCE: TigerStop LLC: A Maximizer Customer Success Story TigerStop LLC: A Maximizer Customer Success Story Source: Maximizer Software Document Type: Case Study Description: As a global leader of products designed for use in the manufacturing process, TigerStop LLC realized that in order to remain competitive, it would need to invest in a customer relationship management (CRM) system. After purchasing a CRM solution from a leading software developer, it has realized many benefits, and at the same time empowered
9/10/2007 4:35:00 PM

Service Restoration: It’s Everybody’s Business
Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management.

CUSTOMER SERVICE EXPERIENCE: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
10/15/2008 4:14:00 PM

Enterprise Content Management Solution Creates the Ultimate Customer Experience
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience.

CUSTOMER SERVICE EXPERIENCE: has a strong global customer service and support network, and a solid system integrator partner network with companies such as Accenture , Deloitte , BEA Systems , Adobe , and Yash Technologies . When choosing an ECM solution, users should consider whether the vendor s industry focus matches their own. Interwoven s industry expertise includes financial services, professional services (including legal), retail and consumer packaged goods (CPG), and telecommunications. It does support others, such as
8/7/2006

Customer Experience Management: Accelerating Business Performance
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty.

CUSTOMER SERVICE EXPERIENCE: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
9/29/2006 10:57:00 AM


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