Featured Documents related to » customer service excellence

Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.

Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.

Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.

Documents related to » customer service excellence

Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

CUSTOMER SERVICE EXCELLENCE: service cost | service customer | service define | service definition | service development | service document | service documentation | service evaluation | service framework | service global | service implementation | service industry | service information system | service information systems | service information technology | service issues | service knowledge | service knowledge management | service maintenance | service management | service manufacturing | service marketing | service method |
5/16/2005 12:00:00 AM

Delivering Supply Chain Excellence
Delivering Supply Chain Excellence. Papers and Other Software Package to Use In Your Complex System and for Delivering Supply Chain Excellence. Gaps between enterprise resource planning (ERP) functionality and best-of-breed applications are diminishing rapidly. Deciding between the two may thus come down to overall IT strategy. If it is already segmented, it makes sense to add best-of-breed applications for specific operational areas. However, if a more rationalized common operating platform is the strategy, there are compelling arguments for supply chain ERP.

CUSTOMER SERVICE EXCELLENCE: for standard upgrades. Improve customer service by allowing orders to be received in customers’ preferred format and automatically converting and delivering these into core systems The list is potentially endless, with the only restriction being imagination. The effect of this capability for rapid change to the automation of businesscritical processes, is very much a cultural one. It is now fairly straightforward to enable connections and utilize functionality across multiple and crossbusiness systems
12/1/2006 1:04:00 PM

Sustained Growth through Operational Excellence: Spotlight on Operations
Sustained Growth through Operational Excellence: Spotlight on Operations. Find IT Solutions and Other Applications for Your Decision Associated with Operational Excellence. Embarking on an operational excellence strategy should not be undertaken lightly. As with most company-wide initiatives, success requires planning, commitment, measurement, and continuous follow-up. Find out what senior executives from around the world think about how to achieve operational excellence, and the questions you need to ask to develop a winning operations strategy and achieve sustained growth.

CUSTOMER SERVICE EXCELLENCE: Business Intelligence (BI) | Customer Relationship Management (CRM) | Enterprise Resource Planning (ERP) | Human Capital Management (HCM) | Information Technology (IT) | Key Performance Indicators (KPIs) | Return on Investment (ROI) | Software as a Service (SaaS) | Total Cost of Ownership (TCO)
3/16/2009 9:30:00 AM

Telecommunications Performance Excellence
Telecommunications Performance Excellence provides you with a best-practices approach to dealing with underperforming products, assets, or rate pla...

CUSTOMER SERVICE EXCELLENCE: Human Capital Management (HR) Customer Relationship Management (CRM) Get the help you need for your growing telco business by downloading these top resources. Sponsored by SAP For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2010
9/14/2010 2:00:00 PM

Ultimus Case Study: BPM for Research Excellence
The Biological and Biotechnological Research Council (BBSRC) is the UK’s principal public funder of basic bioscience research. BBSRC needed an automated business process management (BPM) system to handle grant application processes more efficiently. In particular, the chosen solution had to manage the complexities of the grant application and grant round processes, with 6000 applications within a 12-month period.

CUSTOMER SERVICE EXCELLENCE:
1/17/2007 11:01:00 AM

Achieving Sourcing Excellence: A Three-year Plan for Success
Globalization is one of the top issues affecting organizations’ supplier management strategies. True supplier collaboration can no longer be avoided: working closely with suppliers around the globe is the best way to streamline and reduce costs and increase value. With practical tips and techniques on how to achieve your vision statement, you can attain sourcing excellence while setting a pace that’s right for your company.

CUSTOMER SERVICE EXCELLENCE: Business Intelligence (BI) | Customer Relationship Management (CRM) | Enterprise Resource Planning (ERP) | Human Capital Management (HCM) | Information Technology (IT) | Key Performance Indicators (KPIs) | Return on Investment (ROI) | Software as a Service (SaaS) | Total Cost of Ownership (TCO)
9/17/2007 3:28:00 PM

Sustained Growth through Operational Excellence: Spotlight on Operations - March 2008
Operations executives are closest to the processes along the value chain, and as a result are best positioned to drive operational excellence initiatives. Collaboration with other functions is essential, but ultimately, it is the operations function that needs to be responsible for implementation. Find out what senior executives from around the world think about how to achieve operational excellence.

CUSTOMER SERVICE EXCELLENCE: Business Intelligence (BI) | Customer Relationship Management (CRM) | Enterprise Resource Planning (ERP) | Human Capital Management (HCM) | Information Technology (IT) | Key Performance Indicators (KPIs) | Return on Investment (ROI) | Software as a Service (SaaS) | Total Cost of Ownership (TCO)
12/23/2010 1:42:00 PM

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

CUSTOMER SERVICE EXCELLENCE: ITIL Service Support Processes in Record Time ITIL Service Support Processes in Record Time Source: Implement Consulting Group Document Type: Case Study Description: To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and
1/28/2011 3:41:00 PM

Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

CUSTOMER SERVICE EXCELLENCE: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2010
10/5/2010 9:01:00 AM

Transforming Your Software Product into a Service
There is a high demand for economical and efficient enterprise applications. The Internet and open source software are creating opportunities for software vendors to deliver their software as a service. By transforming your own applications, you give your clients access to your solutions on the Web, on a per-use, per-project, or subscription basis—giving them the inexpensive, accessible service they want.

CUSTOMER SERVICE EXCELLENCE: Business Intelligence (BI) | Customer Relationship Management (CRM) | Enterprise Resource Planning (ERP) | Human Capital Management (HCM) | Information Technology (IT) | Key Performance Indicators (KPIs) | Return on Investment (ROI) | Software as a Service (SaaS) | Total Cost of Ownership (TCO)
8/24/2007 4:15:00 PM

The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

CUSTOMER SERVICE EXCELLENCE: service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their
1/18/2010 8:30:00 PM