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Documents related to » customer service definition


A Definition of Data Warehousing
There is a great deal of confusion over the meaning of data warehousing. Simply defined, a data warehouse is a place for data, whereas data warehousing describes the process of defining, populating, and using a data warehouse. Creating, populating, and querying a data warehouse typically carries an extremely high price tag, but the return on investment can be substantial. Over 95% of the Fortune 1000 have a data warehouse initiative underway in some form.

CUSTOMER SERVICE DEFINITION: company could have three Customer Name entries in its various source systems, one entered as IBM , one as I.B.M. , and one as International Business Machines . Obviously, these are all the same customer. Someone in the organization must make a decision as to which is correct, and then the data cleansing tool will change the others to match the rule. This process is also referred to as data scrubbing or data quality assurance . It can be an extremely complex process, especially if some of the
8/18/2002

AspenTech Searching for Definition in FY2000
Founded in 1981 as a developer of computer-aided chemical engineering software, Aspen's growth has resulted in a wide variety of applications for management and execution-level process manufacturing. Hit hard by flagging revenues, Aspen is distilling its product suite down to its most profitable elements in hopes of invigorating its business and capturing a share of the supply chain management market.

CUSTOMER SERVICE DEFINITION: supply chain. Their MIMI customer base is over 200, representing at least one-third of the total customer base. Aspen Technology is third in terms of total revenue among vendors offering SCM (see Fig. 1). The company reported total revenues of $219.6 million in fiscal 1999, compared with $252.6 million in the previous fiscal year. For the quarter ended June 30, 1999, software license revenues were $24.8 million, while services revenues totaled $32.3 million. Net loss for the fourth quarter totaled $14
8/1/1999

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

CUSTOMER SERVICE DEFINITION: Customer Profile: Multi-Chem Customer Profile: Multi-Chem Source: BP Logix, Inc Document Type: Case Study Description: Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and
3/23/2010 11:40:00 AM

Employee Onboarding: An HR Technology Seeking a Definition
A commonsense approach to defining an onboarding initiative starts with the company defining its objectives, prioritizing its goals, and carefully evaluating the options. When considering human resources technology specifically designed with the onboarding process in mind, you should focus on the flexibility of the onboarding solution options. Learn more about managing employee onboarding with an automated solution.

CUSTOMER SERVICE DEFINITION: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
6/29/2009 12:11:00 PM

The Total Managed Service Provider (MSP)
Comprehensive management and protection of information can be achieved only when both data centers and end points are controlled by managed service providers (MSPs). MSPs must change their thinking and embrace end point management, ensuring IT availability, data security, and business continuity. See how MSPs with the right tools and services are well positioned to strengthen customer relationships and grow market share.

CUSTOMER SERVICE DEFINITION: well positioned to strengthen customer relationships and grow market share. The Total Managed Service Provider (MSP) style= border-width:0px; />   comments powered by Disqus Related Topics:   Asset Management,   IT Asset Management (ITAM),   Business Intelligence and Data Management,   Business Intelligence (BI),   E-commerce,   Business-to-Business Web Sales,   Business-to-Consumer Web Sales,   E-procurement and Requisitioning,   Electronic Marketplace,   Mobile Commerce,   IT
1/25/2011 11:51:00 AM

E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

CUSTOMER SERVICE DEFINITION: E-Business Customer Service Success at H.B. Fuller Company E-Business Customer Service Success at H.B. Fuller Company Olin Thompson - September 15, 2001 Read Comments Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to
9/15/2001

Momentum Webcast: Customer Relationship Management: Secrets to CRM Success
Momentum Webcast: Customer Relationship Management: Secrets to CRM Success

CUSTOMER SERVICE DEFINITION: Momentum Webcast: Customer Relationship Management: Secrets to CRM Success Momentum Webcast: Customer Relationship Management: Secrets to CRM Success Source: Microsoft Document Type: Web Cast Description: Momentum Webcast: Customer Relationship Management: Secrets to CRM Success Momentum Webcast: Customer Relationship Management: Secrets to CRM Success style= border-width:0px; />   comments powered by Disqus Source: Microsoft Learn more about Microsoft Readers who downloaded this web cast also read
8/15/2008 3:54:00 PM

e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

CUSTOMER SERVICE DEFINITION: agnostic solutions to its customers, even at the cost of not providing full IBM solutions. To choose among these service providers is a matter of culture, price and looking closely at your business requirements. For example, Deloitte s name as a partner for a new e-business may be what you need to get more VC financing - i.e., its reputation precedes it. Making these kinds of decisions, therefore, can hinge often on a single criterion. It may be behooving to you to convince your VC there is a better way!
8/10/2000

It s the Aftermarket Service, Stupid! (Part II) » The TEC Blog
turnover concurrently with improved customer satisfaction. What are your thoughts in this regard, and your experiences with the solutions like MCA Solutions’ SPO? Share This   Read More     --> Trackback Address     Tags: aftermarket service , inventory optimization , mca solutions , mca spo , multi echelon inventory , Oracle , pbl , performance based logistics , SAP , service level agreement , service planning & optimization , servigistics , sla , spare parts Comments Pricing Management in a

CUSTOMER SERVICE DEFINITION: aftermarket service, inventory optimization, mca solutions, mca spo, multi echelon inventory, Oracle, pbl, performance based logistics, SAP, service level agreement, service planning & optimization, servigistics, sla, spare parts, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-07-2008

MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings.

CUSTOMER SERVICE DEFINITION: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
7/21/2006 3:02:00 PM

The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

CUSTOMER SERVICE DEFINITION: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
4/27/2010 4:12:00 PM


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