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Abstract:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service?
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But
in its simplest form, what is good customer service? Olin T (...)
Excerpt related to
customer service definition:
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding
customer serv...
Published:
2010-11-26
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Abstract:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction, the
perfect order index is useful. Manufacturers and distributors must keep two groups satisfied—customers and owners. They are
connected—what improves the satisfaction of one group (...)
Excerpt related to
customer service definition:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction,
the perfect order index is...
Published:
2011-02-01
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Abstract:
The first step in choosing an effectiveness service provider (ESP) that best meets your company's needs is to develop a requirements
definition. When used as a request for proposal, the requirements definition can be a powerful evaluation and negotiation
tool. (...)
Excerpt related to
customer service definition:
... Requirements Definition: This is the process of defining your organization's sales
... assets such as your products or services, quality customer service,
or brand ...
Published:
2005-11-04
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer service definition:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its
sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast. (...)
Excerpt related to
customer service definition:
... Business processes that span sales and marketing and customer service
should acquire a common, standardized definition—a common, standardized view of your ...
Published:
2007-10-03
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Abstract:
How do you go about defining the requirements of large package systems, particularly those with the all-encompassing scope
of ERP, EAM, and CRM software, and still satisfy the needs to the project team, the user community, and executive management?
It’s a balancing act rivaling the circus performer try (...)
Excerpt related to
customer service definition:
How do you go about defining the requirements of large package systems, particularly those with the all-encompassing scope
of ERP, EAM, and CRM so...
Published:
2003-01-28
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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
customer service definition:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
customer service definition:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11
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Abstract:
The metric of plant maintenance should now be in the ability of the plant to meet the strategic goals of the company beyond
customarily expected cost savings, such as improved plant output, performance predictability, product quality, customer service,
safety, environmental control, etc. (...)
Excerpt related to
customer service definition:
Part One: Trends and Definition. ... savings, such as improved plant output, performance
predictability, product quality, customer service, safety, environmental ...
Published:
2005-01-17
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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customer service definition:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer service definition:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
customer service definition:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
customer service definition:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
The Perfect Order measurement has proven to be a powerful measurement of a business. Should The Perfect Order be defined
from an internal point of view or from a customer point of view . . . inside-out or outside-in? (...)
Excerpt related to
customer service definition:
... While both of these definitions measure customer service, they give
a good view of the difference between an inside-out definition and an outside-in definition
...
Published:
2005-05-09
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
customer service definition:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of
its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small
and medium sized enterprise market (SME). Acquiring addition (...)
Excerpt related to
customer service definition:
In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of
its CRM product: SalesL...
Published:
2004-08-05
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Abstract:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer
relationship management, small and medium enterprise mar (...)
Excerpt related to
customer service definition:
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced.
Rich functionality ...
Published:
2004-09-23
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Abstract:
ETO-oriented (engineer-to-order) systems must facilitate the near real time transfer of information and complex product knowledge
for collaboration across the extended enterprise. It should especially be suited to organizations that seek to maintain complex
selling relationships, such as businesses whose (...)
Excerpt related to
customer service definition:
ETO-oriented (engineer-to-order) systems must facilitate the near real time transfer of information and complex product knowledge
for collaboratio...
Published:
2004-05-04
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Abstract:
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement,
and SCM into one coherent system within and between organizations. This is the stuff system integrators dream of. (...)
Excerpt related to
customer service definition:
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement,
and SCM into one coherent...
Published:
2001-09-13
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Abstract:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service. Papers and Other
System to Use In Your Organization to Meet New Demands in Sales and Customer Service. Traditionally, utilities have leveraged
robust meter, network, and customer service infrastructure (...)
Excerpt related to
customer service definition:
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service. Papers and Other
System to Use In Your Org...
Published:
2010-03-11