-
Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
customer service center:
Integrated customer relationship management and call center solutions (sometimes referred
to as service resolution management) have, despite initi...
Published:
2009-09-04
-
Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer service center:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
-
Excerpt related to
customer service center:
... ie, missed sales opportunities translated into poor customer service)
with the ... top upstream inventory point (eg, a central distribution center [DC]) downstream
...
Published:
2008-03-05
-
Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer service center:
The business case for integrating call center service resolution management into customer
relationship management is becoming increasingly obvious...
Published:
2007-12-07
-
Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
customer service center:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
-
Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer service center:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
-
Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer service center:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer service center:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain management software applications can provide have been removed. (...)
Excerpt related to
customer service center:
Because the technology has become easier to implement, use, and maintain, many of the challenges to achieving the benefits
that supply chain manag...
Published:
2001-09-14
-
Excerpt related to
customer service center:
... […] Many companies seek to bolster the quality of their customer service
efforts by providing their call center agents with KM software. ...
Published:
2008-07-15
-
Excerpt related to
customer service center:
... customers without necessarily using a customer relationship management ...
equipment), and mobile requirements (for field service). ... The Utilities Evaluation Center.
...
Published:
2009-09-22
-
Abstract:
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery. (...)
Excerpt related to
customer service center:
With multiple new channels of communication that bypass the traditional contact center, what's the most
effective way to manage your customer service? ...
Published:
2011-06-13
-
Abstract:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Excerpt related to
customer service center:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Published:
2005-08-12
-
Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer service center:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
-
Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
customer service center:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
-
Abstract:
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet
the dimensional inventory, chemical, and physical properties requirements that are vital to the metal service industry and
material converter businesses. (...)
Excerpt related to
customer service center:
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet
the dimensional invento...
Published:
2005-11-30
-
Excerpt related to
customer service center:
... For one, the call center and field service workforce are ...
and processes to do their jobs and recording different information about the customer and service
...
Published:
2010-04-01
-
Abstract:
Teloquent introduced a new release of its software to integrate phone and web-based customer service. (...)
Excerpt related to
customer service center:
Teloquent introduced a new release of its software to integrate phone and web-based customer service.
Published:
2000-04-21
-
Abstract:
This paper examines the steel service center segment of the wholesale distribution industry as a case in point of the challenges
facing distributors and the relief offered through supply chain software. (...)
Excerpt related to
customer service center:
This paper examines the steel service center segment of the wholesale distribution industry as a case in point of the challenges
facing distributo...
Published:
2001-09-08
-
Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer service center:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16