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Documents related to » customer service and call center


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

CUSTOMER SERVICE CALL CENTER: Automated systems approach the customer directly after their service experience. Finally, the most important aspect of automated feedback, relative to live feedback, is a system’s ability to mitigate the natural tendency of most customers to be conflict-averse. Automated surveys provide a risk-free way for customers to provide open and honest, yet confidential feedback. Automated surveys aren’t without their issues as well. Many systems are expensive, with some requiring large pieces of hardware to
8/3/2009 3:19:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

CUSTOMER SERVICE CALL CENTER: retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy. Call Center Buyer’s Guide style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Call Center,   Customer Service and Support,   Help Desk and Call Management,   IT Infrastructure and Development,   Telephony,
11/13/2007 5:13:00 PM

Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

CUSTOMER SERVICE CALL CENTER: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
8/14/2012 1:08:00 AM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

CUSTOMER SERVICE CALL CENTER: are investing in key customer service building blocks, such as contact centers. Building the Small Contact Center style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Call Center,   Contact Management (CM),   Customer Service and Support,   Help Desk and Call Management Source: Zeacom Learn more about Zeacom Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation Sales Process
8/15/2006 8:59:00 PM

A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

CUSTOMER SERVICE CALL CENTER: 6/26/2013 1:47:00 PM Superior customer service is the best way for companies to stand out. That’s made customer relationship management (CRM) software more important than ever, so it’s no surprise that a lot of ERP vendors are integrating CRM functionality into their solutions. In this Sage-sponsored podcast, CRM analyst Raluca Druta explains how that helps companies automate workflows, improve communication, and enhance the customer experience. Read The Benefits of CRM/ERP Integration How Mobile ERP
6/8/2007 11:22:00 AM

Six Easy Steps to Finding the Right Business VoIP Service
For many businesses, focus on cost reduction often begins with the internal communication platform—the phone service. Businesses that have large sales forces, customer service teams, and help desks must continually scrutinize their skyrocketing annual phone costs. Find out how deploying a company-wide voice over Internet protocol (VoIP) solution is one of the best ways to realize cost reduction across the organization.

CUSTOMER SERVICE CALL CENTER: have large sales forces, customer service teams, and help desks must continually scrutinize their skyrocketing annual phone costs. Find out how deploying a company-wide voice over Internet protocol (VoIP) solution is one of the best ways to realize cost reduction across the organization. Six Easy Steps to Finding the Right Business VoIP Service style= border-width:0px; />   comments powered by Disqus Related Topics:   Communications Management,   IP Telephony/Voice over IP (VoIP) Related
3/2/2011 11:24:00 AM

The Quaker Oats Company: A CHAMPS Customer Profile
Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for seamless data transfer between the maintenance and accounting departments.

CUSTOMER SERVICE CALL CENTER: Oats Company: A CHAMPS Customer Profile The Quaker Oats Company: A CHAMPS Customer Profile Source: CHAMPS Software, Inc. Document Type: Case Study Description: Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for seamless
11/6/2006 9:46:00 AM

Laird Technologies: A QAD Customer Case Study
Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites were up and running in just nine months.

CUSTOMER SERVICE CALL CENTER: Laird Technologies: A QAD Customer Case Study Laird Technologies: A QAD Customer Case Study Source: QAD Document Type: Case Study Description: Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites
9/10/2007 4:41:00 PM

TEC HR Evaluation Center Updated
TEC HR Evaluation Center Updated. To make sure you get the most up-to-date information for your HR software research, visit TEC's Human ...

CUSTOMER SERVICE CALL CENTER: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2010
12/2/2010 10:00:00 AM

Customer Success Story: Aon’s Journey to Better Corporate Governance
Aon Corporation’s business is part of a highly regulated industry that maintains strict licensing requirements. With these constantly changing requirements, the company realized its outdated procedures and processes were no longer adequate and that a learning management system (LMS) was what it needed. The company turned to Cornerstone OnDemand for help, and since adopting LMS, Aon has achieved 100 percent compliance.

CUSTOMER SERVICE CALL CENTER: Customer Success Story: Aon’s Journey to Better Corporate Governance Customer Success Story: Aon’s Journey to Better Corporate Governance Source: Cornerstone OnDemand Document Type: Case Study Description: Aon Corporation’s business is part of a highly regulated industry that maintains strict licensing requirements. With these constantly changing requirements, the company realized its outdated procedures and processes were no longer adequate and that a learning management system (LMS) was what it
1/10/2008 3:19:00 PM

Oracle introduces Enterprise Healthcare Analytics Cloud Service » The TEC Blog
Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review (23) Meta Login --> More TEC

CUSTOMER SERVICE CALL CENTER: analytics, Cloud, health, healthcare, industry watch, Oracle, Oracle Enterprise Healthcare analytics, oracle health sciences, SaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
07-03-2013


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