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Abstract:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies
save millions by deflecting service interactions (...)
Excerpt related to
customer self service:
Customer Focused Self-service: Building the Balanced Business Case.Solutions
and Other Documents to Characterize Your Purchase, In Relation To Cust...
Published:
2010-03-11
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Abstract:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves
the speed, consistency, and convenience of informatio (...)
Excerpt related to
customer self service:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions.
Get Free Templates Related To Voice Self-Service and Customer Int...
Published:
2010-03-11
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
customer self service:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
customer self service:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer self service:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer self service:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Excerpt related to
customer self service:
... In addition to the new architecture, the Customer Self-Service
Portal, a companion to Clientele Customer Support 8.0, provides customers access to account ...
Published:
2002-06-11
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Abstract:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Excerpt related to
customer self service:
... In addition to the new architecture, the Customer Self-Service
Portal, a companion to Clientele Customer Support 8.0, provides customers access to account ...
Published:
2002-06-11
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Abstract:
In a nutshell, J.D. Edwards seems poised to deliver applications within its traditional verticals that are wide-ranging,
integrated, and modular (loosely decoupled) at the same time, which is apparently a clearer message and a better business
model for the company. With a new management team the company (...)
Excerpt related to
customer self service:
In a nutshell, JD Edwards seems poised to deliver applications within its traditional verticals that are wide-ranging, integrated,
and modular (...
Published:
2002-10-04
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Abstract:
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence. (...)
Excerpt related to
customer self service:
... Download your PDF copy of Why and How Enterprises are Moving to Self-service
Business Intelligence. today. For assistance, please contact customer service. ...
Published:
2010-08-30
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer self service:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Excerpt related to
customer self service:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Published:
2005-08-12
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer self service:
... through completion in order to satisfy the needs of the customer and the ...
In addition to telephone, self-service, or e-mail requests, an increasing number of ...
Published:
2003-06-11
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Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer self service:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
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Abstract:
By espousing its namesake 5th generation of products that preserves flexibility and provides much more of its own ‘must have’
collaborative applications (i.e. SCM and CRM), J.D. Edwards may start looking forward to the future with its new winning attitude. (...)
Excerpt related to
customer self service:
By espousing its namesake 5th generation of products that preserves flexibility and provides much more of its own ‘must have’
collaborative applic...
Published:
2002-10-02
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Abstract:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON
Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment. (...)
Excerpt related to
customer self service:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service
platforms. NEON Systems’ Shadow Direct ... ...
Published:
2001-03-05
-
Abstract:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON
Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment. (...)
Excerpt related to
customer self service:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service
platforms. NEON Systems’ Shadow Direct ... ...
Published:
2001-03-05
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Abstract:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention
by gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how (...)
Excerpt related to
customer self service:
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by
gathering data from ea...
Published:
2003-07-03
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Excerpt related to
customer self service:
... 2007 entitled “Marketing Technology Adoption 2007” found that 86 percent of consumer businesses cite
customer self-service as their top technology theme. ...
Published:
2010-03-04
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Abstract:
Although not quite yet out of the woods, by having product flexibility 'in the bag', and by providing now much more of its
own 'must have' collaborative applications (e.g. SCM and CRM), J.D. Edwards might again start looking forward to the future. (...)
Excerpt related to
customer self service:
Although not quite yet out of the woods, by having product flexibility 'in the bag', and by providing now much more
of its own 'must have' collabo...
Published:
2002-01-11