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Abstract:
Compaq rises, IBM falls, but Dell remains master of the desktop domain. (...)
Excerpt related to
customer satisfaction:
Compaq rises, IBM falls, but Dell remains master of the desktop domain.
Published:
2000-06-02
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Abstract:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence
provides to help address these topics. (...)
Excerpt related to
customer satisfaction:
Manufacturers must constantly address how to increase customer satisfaction, identify supply
chain issues before they become problems, and lower p...
Published:
2007-08-08
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Abstract:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Excerpt related to
customer satisfaction:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stabi...
Published:
1999-09-01
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Abstract:
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based
on a composite customer satisfaction rating system. (...)
Excerpt related to
customer satisfaction:
Organizations often rely on surveys and questionnaires to determine customer satisfaction
ratings, but such methods merely offer a perceived custo...
Published:
2009-04-13
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Abstract:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer satisfaction, the
perfect order index is useful. Manufacturers and distributors must keep two groups satisfied—customers and owners. They are
connected—what improves the satisfaction of one group (...)
Excerpt related to
customer satisfaction:
If you don't measure it, you can't improve it. For owners, the traditional measure is profit. For customer
satisfaction, the perfect order index is...
Published:
2011-02-01
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Abstract:
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the
cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship
management (CRM) applications help you streamline cu (...)
Excerpt related to
customer satisfaction:
Service: Reduce Cost While Maintaining Customer Satisfaction. ... Download
<strong>Service: Reduce Cost While Maintaining Customer Satisfaction</strong>.
Comments: ...
Published:
2010-09-01
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Abstract:
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software for Your Experiment of On-time Product
Delivery and Customer Satisfaction. Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded
legacy system couldn t handle the company s complex man (...)
Excerpt related to
customer satisfaction:
On-time Product Delivery and Customer Satisfaction.Read White Papers and Other Software
for Your Experiment of On-time Product Delivery and Custome...
Published:
2010-03-11
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Abstract:
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending
processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning
for new hires, etc. It turned to SumTotal Learning Manag (...)
Excerpt related to
customer satisfaction:
Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction.
Source: SumTotal Systems. Document ...
Published:
2011-05-26
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer satisfaction:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
A workforce scheduling process helps a company allocate the right people, with the right skills, in the right place, at the
right time. It has a direct impact on a company’s ability to increase workforce capacity and productivity, and improve customer
satisfaction. But though scheduling is an integral (...)
Excerpt related to
customer satisfaction:
Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction.
Source: SAP. Document Type ...
Published:
2010-10-19
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Abstract:
In most industries, labor represents the greatest proportion of operational costs. By helping to optimize that labor, workforce
scheduling can help companies reduce expenses. But for most companies, scheduling is still more burden than benefit. Discover
scheduling techniques that best-in-class companies (...)
Excerpt related to
customer satisfaction:
Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction.
Source: Infor. Document ...
Published:
2010-03-11
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer satisfaction:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer satisfaction:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Improving the content of technical publications is possible with a product development system (PDS). A PDS solution can automate
and optimize the technical publishing process and can end publication bottlenecks caused by launch delays due to poor process.
A PDS solution allows for concurrent development (...)
Excerpt related to
customer satisfaction:
Technical Publications: Improving the Quality of Technical Publications Increases Employee Productivity and Customer
Satisfaction. ...
Published:
2010-03-11
-
Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer satisfaction:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
-
Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
customer satisfaction:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer satisfaction:
... There is some logic to this, because SLM shares many of the same goals of CRM, including increased customer
revenue and improved customer satisfaction. ...
Published:
2003-06-11
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer satisfaction:
... There is some logic to this, because SLM shares many of the same goals of CRM, including increased customer
revenue and improved customer satisfaction. ...
Published:
2003-06-11
-
Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer satisfaction:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
-
Abstract:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult
to understand, more expensive to buy, more dif (...)
Excerpt related to
customer satisfaction:
Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise
applications, but not mu...
Published:
2001-08-27