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Documents related to » customer satisfaction research


Usability
Poor usability leads to irritation and fatigue and it has an adverse impact on the usage experience. In an on-line shopping web site, it can lead to loss of revenues. Poor usability in business applications leads to increased help desk costs. On the other hand, better usability makes our usage experience more fun and can increase productivity. A highly usable on-line shopping web site tempts repeat visits, builds customer loyalty, and increases its revenue-earning potential.

CUSTOMER SATISFACTION RESEARCH: and consumer orientation to customer solution orientation, and finally to the personal consumer experience viewpoint . Defining Usability While all of us have an intuitive understanding of what usability means, it is now time we looked at some definitions. Fundamentally, usability is concerned with making systems easy to learn and easy to use. The term is used to describe the quality of a user s experience when interacting with a system whether a software package or a web site. A usable system is one
2/15/2004

A Sharp ASP
Sharp Microelectronics of the Americas has selected Harbinger as their Application Service Provider of choice. The multi-year contract will allow Harbinger to integrate e-Procurement and business applications across Sharp's e-Supplier community.

CUSTOMER SATISFACTION RESEARCH: The subscription-based model allows customers to access e-Commerce technology and support services with minimal up-front investment pressure. Multi-year ASP contracts typically range in size and requirements based on the customer s technological needs, with values of between $100,000 and $2.5 million. In 1Q00 alone, Harbinger s ASP program added new contracts with companies such as Bluelight.com, Edaflow, FactorWorks, Tektronix and Webvan. The advent of improved bandwidth, a shortage of qualified IT
7/14/2000

ERP User Satisfaction Survey: Summary
In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer.

CUSTOMER SATISFACTION RESEARCH: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) BEGINLYX?
12/15/2011 10:46:00 AM

The ERP Ecosystem
Three major parties (vendors, consulting services, and adopting organizations) are identified in the ERP ecosystem, in which different parties need different key success factors. This article also discusses some challenges that may have an impact on the ERP ecosystem.

CUSTOMER SATISFACTION RESEARCH: application areas, such as customer relationship management (CRM), supply chain management (SCM), supplier relationship management (SRM), and product lifecycle management (PLM). The second way is by expanding the range of their customer base to reach smaller-sized customers with different offerings. Besides the in-house development forces that maintain major ERP developers leadership in the technology dimension, establishing partnerships with major universities and research institutions is a critical
12/5/2008

Who the Heck Needs ROI?
Ten common errors prevent return on investment (ROI) calculations from being used as much or as well as possible. Avoiding intuitive decision making and basing ROI on quantifiable factors is essential to the success of major decisions, including software selection.

CUSTOMER SATISFACTION RESEARCH: pay lip service to customer needs while largely focusing on their product s differentiating features, presuming that whatever their product does must indeed provide value. Despite saying it s important to listen to customers, many prominent sales training methodologies essentially encourage product-based sales pitches and claimed product ROIs. It should be pretty obvious why they tend not to be believed—or bought. On the other hand, sales efforts can receive a much different, positive response when
6/12/2009

AMD Athlon Debuts
SUNNYVALE, Calif.--(BUSINESS WIRE)--August 9th - AMD today introduced the 650MHz AMD Athlon(TM) processor, the world's fastest and highest-performance microprocessor for x86 computer systems.

CUSTOMER SATISFACTION RESEARCH: amd althon, amd althon 64, amd althon 64x2, amd althon xp, amd athlon, amd athlon xp, amd athlon xp 2200, amd athlon xp 3200, amd processor, amd xp, athlon amd, computer, computer hardware, computers, cpu microprocessor, desktop, desktop computer, intel, intell, mainboard, microcontroller microprocessor, microprocessor, microprocessor architecture, microprocessor chip, microprocessors, motherboard, processor, processors, hardware integration, hardware migration, hardware migration plan, hardware software, internal migration, migration, migration policy, migration routes, migration software, .
8/13/1999

Leave No Farmer Behind
Insights on the evolving policies and socioeconomics of the two largest countries in the world--China and India--and the impact for global business.

CUSTOMER SATISFACTION RESEARCH: agricultural development, areas development, developing countries, development, economic development, entrepreneurship development, governance development, imf, imf fund, imf world bank, international development, international monetary, international monetary fund, international monetary fund imf, international monetary funds, international monitary fund, leave no farmer behind india, monetary fund, nepal development, rural, rural communities, rural community development, rural development, rural development in china, rural development in india, rural development india, rural development .
7/31/2004

Sony Picks Palm OS
Sony announced plans to build new Palm OS-based hand-held gadgets that could allow people to view videos, listen to music and organize information, thereby shutting out Windows CE.

CUSTOMER SATISFACTION RESEARCH: their concerns. Presently, the customer focus will be non-business consumers, but as palmtops make inroads into the corporate market (See TEC News Analysis article: Palm Tries to Take the Desktop in Hand , October 27th, 1999), the focus will shift slightly.
11/17/1999

Peregrine Hatches an e-
Peregrine Systems announced its Get.It! solution suite for the company Intranet. Peregrine's first self-service solution is corporate e-purchasing, and uses Commerce One's MarketSite.

CUSTOMER SATISFACTION RESEARCH: to ensure that Peregrine s customers can buy consumables as well as the more complicated assets that are the focus of the product. Peregrine s current customers are almost sure to adopt the Get.It product for their E-purchasing application, thereby cutting out the leaders in the space (except for Commerce One). It does not seem likely at this point, though, that the majority of companies thinking of entering into E-procurement will have a need that is much more easily served by the Aribas of the world.
12/15/1999

Oracle Loses Again
SAP AG has chosen SQL Server 7.0 as its strategic database for the Windows platform. The companies also will cooperate to make the Windows 2000 OS available as a platform choice for customers wishing to implement mySAP.com solutions. On the heels of the agreement to use IBM DB2 as a preferred backend database, Oracle continues to lose market share as a database in the ERP arena.

CUSTOMER SATISFACTION RESEARCH: is the first mySAP.com customer to use Windows 2000 for its product implementation of SAP inter-enterprise software solutions. mySAP.com is an open collaborative business environment of personalized solutions on demand that lets organizations of all sizes fully engage employees, customers, and partners to capitalize on the Internet economy. This announcement extends an October 1999 agreement between SAP AG and Microsoft Europe under which the companies are working to expand acceptance of Windows 2000 and
1/20/2000


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