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Documents related to » customer satisfaction quality


Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

CUSTOMER SATISFACTION QUALITY: Dell Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Read Comments C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter s study is based on
6/2/2000

Optimizing the Supply Chain and Increasing Customer Satisfaction
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

CUSTOMER SATISFACTION QUALITY: Supply Chain and Increasing Customer Satisfaction Optimizing the Supply Chain and Increasing Customer Satisfaction Shockwave Flash plug-in is not installed or disabled. Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.   comments powered by Disqus Related Audio
8/7/2007 9:06:00 AM

Sales and Operations Planning: the Key to Demand Satisfaction
There is a better way, and you can learn about it in the white paper sales and operations planning: the key to continuous demand satisfaction.

CUSTOMER SATISFACTION QUALITY: continuously, and successfully, meet customer demand. One that allows you to better synchronize supply and demand so you can avoid serious supply chain problems. Find out how a more effective S&OP process can take your company to the next level of supply chain efficiency and market success. Download your PDF copy of Sales and Operations Planning: The Key to Continuous Demand Satisfaction today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.
3/9/2009

ERP User Satisfaction Survey: Summary
In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer.

CUSTOMER SATISFACTION QUALITY: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) BEGINLYX?
12/15/2011 10:46:00 AM

New Release of KANA s LAGAN Enterprise Customer Service Suite for Public Sector » The TEC Blog
of KANA s LAGAN Enterprise Customer Service Suite for Public Sector » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection

CUSTOMER SATISFACTION QUALITY: CRM, customer relationship management, customer service, industry watch, kana, Lagan Enterprise, Public Sector, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
19-06-2013

Time to Value and ROI from BI: The QlikView Customer Experience
The impact of technology projects on organizations is increasingly under scrutiny. The purpose of return on investment (ROI) analysis is to provide a financial metric with which to measure such projects and provide a like-for-like comparison between initiatives that may have very different justifications and business benefits. This IDC Whitepaper provides a ROI analysis of the QlikView business intelligence (BI) solution.

CUSTOMER SATISFACTION QUALITY: from BI: The QlikView Customer Experience Time to Value and ROI from BI: The QlikView Customer Experience Source: QlikTech Document Type: White Paper Description: The impact of technology projects on organizations is increasingly under scrutiny. The purpose of return on investment (ROI) analysis is to provide a financial metric with which to measure such projects and provide a like-for-like comparison between initiatives that may have very different justifications and business benefits. This IDC Whitepape
6/2/2010 3:47:00 PM

The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways.

CUSTOMER SATISFACTION QUALITY: Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010 Source: SAP Document Type: White Paper Description: This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an
3/14/2011 10:17:00 AM

The Intelligent Customer Experience Life Cycle
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer.

CUSTOMER SATISFACTION QUALITY: The Intelligent Customer Experience Life Cycle The Intelligent Customer Experience Life Cycle Source: Aptean Document Type: White Paper Description: Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an
9/5/2007 4:03:00 PM

Customer Experience Management: Accelerating Business Performance
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty.

CUSTOMER SATISFACTION QUALITY: Customer Experience Management: Accelerating Business Performance Customer Experience Management: Accelerating Business Performance Source: RightNow Technologies Document Type: White Paper Description: Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices
9/29/2006 10:57:00 AM

Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction
In most industries, labor represents the greatest proportion of operational costs. By helping to optimize that labor, workforce scheduling can help companies reduce expenses. But for most companies, scheduling is still more burden than benefit. Discover scheduling techniques that best-in-class companies are using to achieve greater operational efficiencies, and increase satisfaction among employees and customers.

CUSTOMER SATISFACTION QUALITY: Down Costs While Escalating Customer Satisfaction Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction Source: Infor Document Type: White Paper Description: In most industries, labor represents the greatest proportion of operational costs. By helping to optimize that labor, workforce scheduling can help companies reduce expenses. But for most companies, scheduling is still more burden than benefit. Discover scheduling techniques that best-in-class compa
1/27/2010 10:18:00 AM

Six Steps to Manage Data Quality with SQL Server Integration Services
Six Steps to Manage Data Quality with SQL Server Integration Services. Read IT Reports Associated with Data quality. Without data that is reliable, accurate, and updated, organizations can’t confidently distribute that data across the enterprise, leading to bad business decisions. Faulty data also hinders the successful integration of data from a variety of data sources. But with a sound data quality methodology in place, you can integrate data while improving its quality and facilitate a master data management application—at low cost.

CUSTOMER SATISFACTION QUALITY: Business Data Quality , Customer Data Quality , Data Quality , Data Quality Center , Data Quality Control , Data Quality Improvement , Data Quality Analysis , Data Quality Articles , Data Quality Assessment , Data Quality Indicator , Data Quality Indicators , Data Quality Business Intelligence , Data Quality Initiatives , Data Quality Issues , Data Quality Management , Data Quality Measurement , Data Quality Measures , Data Quality Methodology , Data Quality Methods , Data Quality Metrics , Data Quality
9/9/2009 2:32:00 PM


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