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Documents related to » customer satisfaction loyalty


How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

CUSTOMER SATISFACTION LOYALTY: How to Measure Customer Satisfaction How to Measure Customer Satisfaction Murali Chemuturi - April 13, 2009 Read Comments Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally
4/13/2009

Sales and Operations Planning: the Key to Demand Satisfaction
There is a better way, and you can learn about it in the white paper sales and operations planning: the key to continuous demand satisfaction.

CUSTOMER SATISFACTION LOYALTY: continuously, and successfully, meet customer demand. One that allows you to better synchronize supply and demand so you can avoid serious supply chain problems. Find out how a more effective S&OP process can take your company to the next level of supply chain efficiency and market success. Download your PDF copy of Sales and Operations Planning: The Key to Continuous Demand Satisfaction today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.
3/9/2009

MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.

CUSTOMER SATISFACTION LOYALTY: MAPICS: Will Customer Satisfaction be Enough? MAPICS: Will Customer Satisfaction be Enough? P.J. Jakovljevic - September 1, 1999 Read Comments Vendor Summary MAPICS, Inc., headquartered in Atlanta, GA, is a leading global provider of enterprise business software for mid-size discrete and batch-process manufacturing enterprises and large corporate divisions. MAPICS revenues in fiscal 1998 were $130 million. IBM launched MAPICS II (Manufacturing Accounting and Production Information Control System) software
9/1/1999

Optimizing the Supply Chain and Increasing Customer Satisfaction
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

CUSTOMER SATISFACTION LOYALTY: Supply Chain and Increasing Customer Satisfaction Optimizing the Supply Chain and Increasing Customer Satisfaction Shockwave Flash plug-in is not installed or disabled. Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.   comments powered by Disqus Related Audio
8/7/2007 9:06:00 AM

4 Things You Should Think of Before Going Postal on Customer Service » The TEC Blog
Before Going Postal on Customer Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

CUSTOMER SATISFACTION LOYALTY: CRM, CRMe10, customer service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-08-2010

The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

CUSTOMER SATISFACTION LOYALTY: The Customer as a Strategic Asset The Customer as a Strategic Asset Source: TeleTech Document Type: White Paper Description: Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the
3/19/2007 3:19:00 PM

How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit.

CUSTOMER SATISFACTION LOYALTY: White Paper Description: Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. How to Achieve a Great--and Profitable--Customer Experience
3/14/2011 2:24:00 PM

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support » The TEC Blog
Knowledge Base for Improved Customer Support » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

CUSTOMER SATISFACTION LOYALTY: CRM, Customer Centric, customer support, Enterprise Knowledge Base, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-11-2012

PANalytical: A QAD Customer Success Story
As a leader in x-ray analytical instrumentation and software, PANalytical’s global business was growing rapidly. But with that growth, complexity in its information and communication infrastructures had also grown—making it impossible to optimize and standardize its business processes. Since partnering with QAD, PANalytical has successfully consolidated two manufacturing sites, 31 sales offices, and 17 databases.

CUSTOMER SATISFACTION LOYALTY: PANalytical: A QAD Customer Success Story PANalytical: A QAD Customer Success Story Source: QAD Document Type: Case Study Description: As a leader in x-ray analytical instrumentation and software, PANalytical’s global business was growing rapidly. But with that growth, complexity in its information and communication infrastructures had also grown—making it impossible to optimize and standardize its business processes. Since partnering with QAD, PANalytical has successfully consolidated two
9/10/2007 4:42:00 PM

NRF 2013 Highlights: Technology Driving Customer-centric Retail
Today's always-on mobile and digital lifestyle has put consumers in the driver's seat. Customers are more empowered than ever before, with immediate access to up-to-date pricing and deep product information and peer reviews thanks to the latest smartphones and Internet-enabled devices. See how this has impacted the retail industry and how retailers are responding to get customers to buy into their products. Get the highlights from NRF 2013.

CUSTOMER SATISFACTION LOYALTY: 2013 Highlights: Technology Driving Customer-centric Retail NRF 2013 Highlights: Technology Driving Customer-centric Retail Source: Technology Evaluation Centers Document Type: TEC Report Description: Today s always-on mobile and digital lifestyle has put consumers in the driver s seat. Customers are more empowered than ever before, with immediate access to up-to-date pricing and deep product information and peer reviews thanks to the latest smartphones and Internet-enabled devices. See how this has
2/12/2013 4:18:00 PM

Hosted versus On-premises Customer Relationship Management
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and disadvantages?

CUSTOMER SATISFACTION LOYALTY: Hosted versus On-premises Customer Relationship Management Hosted versus On-premises Customer Relationship Management Richard R. Smith - July 7, 2006 Read Comments Background: Changes in the Customer Relationship Management Market The customer relationship management (CRM) market, like most of the tech market, has undergone significant changes since the dot-com boom of the late 1990s. Consolidation and acquisition have been the buzzwords of late, leaving consumers with even more questions as to what
7/7/2006


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