Featured Documents related to » customer satisfaction loyalty

Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.

Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.

Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.

Documents related to » customer satisfaction loyalty

How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

CUSTOMER SATISFACTION LOYALTY: customer satisfaction, customer satisfaction survey, customer satisfaction rating, CSR, composite customer satisfaction rating, CCSR, vendor rating metric, escalation clauses, price escalation, zero defects, lines of code, LOC, function point, FP, expectation management.
4/13/2009

Optimizing the Supply Chain and Increasing Customer Satisfaction
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

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8/7/2007 9:06:00 AM

Sales and Operations Planning: the Key to Demand Satisfaction
There is a better way, and you can learn about it in the white paper sales and operations planning: the key to continuous demand satisfaction.

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3/9/2009

MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform support means that AS/400 products will contribute more than 50% of total license revenue within next 5 years. Furthermore, for the next 18 months, approx. 80% of license revenue will come from its existing customer base, who will want to either replace an old MAPICS product or add new modules to an existing MAPICS XA installation.

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9/1/1999

Key Tenets of World-class Search and Knowledge Management for Customer Service
The critical difference between industry leaders and laggards is a focus on the consumer experience. Search is a fundamental bridge between an enterprise and its stakeholders, and the quality of the search experience is a core driver of experiential perceptions. Delivering a powerful search experience builds a brand perceived as responsive, empathetic, and knowledgeable. Sounds good, right? So where do you start?

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9/13/2007 4:40:00 PM

SAP Customer Success Story: Industrial Machinery and Components
SAP Customer Success Story: Industrial Machinery and Components.Papers and Other Software Complex System to Use In Your Complex System for Industrial Machinery and Components. Universal Instruments Corporation, a leading capital equipment manufacturer, needed a flexible business solution to meet the challenges of globalization, and had to replace its legacy system. It used SAP for Industrial Machinery and Component, which is an integrated scalable solution and was able to enable global processes consistently throughout its geographical locations.

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5/5/2006 10:07:00 AM

The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

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3/19/2007 3:19:00 PM

MAPICS Clings To Its Customers Loyalty
While the existing loyal client base remains MAPICS’ greatest trump for retaining its solid financial position, the company will have to figure out how to be more effective in selling beyond the existing base for the long-term success in the market.

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5/24/2001

Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with customers. This e-book looks at how the call center can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and shifts that must take place within companies if they are to be vital and nimble in the 21st century.

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6/28/2012 4:26:00 PM

A Made2Manage Systems Customer Profile: The Story of Chemtech Plastics Inc.
Chemtech, a plastics injection molder, experienced doubled sales, achieved a 99.7 percent on-time delivery rate, and generated time savings and process efficiencies after implementing DTR Plastics ERP. In fact, after running this application for seven years, they were winning new clients as a result of being able to handle more demanding orders, and provide more comprehensive documentation.

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8/25/2006 12:06:00 PM

Time to Value and ROI from BI: The QlikView Customer Experience
The impact of technology projects on organizations is increasingly under scrutiny. The purpose of return on investment (ROI) analysis is to provide a financial metric with which to measure such projects and provide a like-for-like comparison between initiatives that may have very different justifications and business benefits. This IDC Whitepaper provides a ROI analysis of the QlikView business intelligence (BI) solution.

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6/2/2010 3:47:00 PM