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The Two Faces of Risk: Cultivating Risk Intelligence for Competitive Advantage
You needn’t be a seer or sage to perceive risk@it’s as predictable and devastating as a Florida hurricane and as far-reaching as a corporate scandal. But you do

customer risk  coupons in exchange for customer names and email addresses, only to discover that its new customers jealously guard their privacy and are reluctant to divulge personal data. “Organizations that are most effective and efficient in managing risks to both existing assets and to future growth will, in the long run, outperform those that are less so. Simply put, companies make money by taking intelligent risks and lose money by failing to manage risk intelligently.” This failure to anticipate and Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer risk


Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the

customer risk  Choice Turning towards existing customer bases as a mainstream of revenue can be a gamble. While the odds may be better for the Big Few, (vendors with over 20,000 customers and revenue of at least $1 billion USD), as some will argue, there is still notable risk involved. After all, these market leaders want to introduce a new product or concept that will directly challenge the model that has made them successful so far. There is certainly no guarantee (or even a strong indication) that a configurable Read More
Managing Risk through Financial Processes: Embedding Governance, Risk, and Compliance
Initiatives to automate and streamline financial processes often focus more on reducing costs than adding value. Adding the kind of value you should have in

customer risk  a strategic focus on customer service. In Unilever?s case, risk management was focused on issues such as currency exposure, brand health, customer service levels, cash management, inventory management and stock obsolescence, as well as the collection of receivables. Unilever viewed the enhancement of its financial processes as part of a larger initiative to put new tools into the hands of managers, which pushed GRC responsibilities into the ranks and gave managers the ability to act on risk and Read More
I-Impact Predicts Your Customer Retention!
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer

customer risk  Impact Predicts Your Customer Retention! Event Summary Data warehouses and analytics have been around for a number of years, but never has their presence proven to be more crucial than now. For years businesses have been gathering tons of data from interactions with their customers, suppliers, and other related service providers. Both back-office enterprise resource planning (ERP) and front-office customer relationship management (CRM) systems have played a vital role in collecting these terabytes of Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

customer risk  The key to good customer service is a mutual understanding with your customers on what they should expect. If they have higher expectations than you can deliver, they will be dissatisfied; you may lose a customer, or go from being a preferred supplier to an occasional supplier. If they have lower expectations, you may have an easier job of meeting them, but you are also at risk of being replaced by a supplier who will provide better service. About the Author Olin Thompson is a principal of Process ERP Read More
Using IBM Customer Analytics Solutions to Improve Acquisition Efforts
IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting,

customer risk  IBM Customer Analytics Solutions to Improve Acquisition Efforts IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships. Read More
A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality

customer risk  Customer Relationship Management Solution Aims To Cover all the Bases Company Information Surado Solutions Inc ., founded in 1995, is a privately held company based in Riverside, California (US), and offers a suite of customer relationship management (CRM) solutions. Surado aims to provide a complete CRM suite, rather than a modularized solution targeted towards departmental delivery. Its goal is to build full-featured, integrated, and multifaceted systems, as well as out-of-the-box solutions. The vendor Read More
The Customer Relationship Management Vision: It Starts with Relationships
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the

customer risk  Customer Relationship Management Vision: It Starts with Relationships Originally published - December 19, 2007 When it comes to the creation of a customer relationship management (CRM) vision that truly serves to enhance the customer experience, so many organizational leaders are trapped within their own understanding of what that vision entails. Consider the following statistic: of all CRM programs initiated, roughly 70 percent involve a great solution but a bad implementation plan, resulting in poor Read More
Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

customer risk  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of Read More
Best Market Practice for Calculation and Reporting of Wrong-Way Risk
This paper explores approaches for quantifying wrong-way risk (WWR), a natural extension of the risk management methodologies used to calculate credit value

customer risk  Market Practice for Calculation and Reporting of Wrong-Way Risk This paper explores approaches for quantifying wrong-way risk (WWR), a natural extension of the risk management methodologies used to calculate credit value adjustment (CVA) measures. It also recommends the best practices for incorporating WWR into trade pricing and meeting regulatory requirements. Read More
Operational Risk Management in the World of Big Data
Today, with operational risk emerging as a primary risk threat in all major economies, market players are looking to the potential of big data as a primary

customer risk  Risk Management in the World of Big Data Today, with operational risk emerging as a primary risk threat in all major economies, market players are looking to the potential of big data as a primary driver of next-generation operational risk management. Drawing on current IBM research in the field of big data, this paper shows how operational risk solutions can harness the potential of big data to inform risk management scenarios and analytics. Read More
Infor Finds Its Customer Engagement Rhythm
Infor recently unveiled Infor Rhythm for Commerce, a global, scalable, and secure cloud-based e-commerce and customer engagement platform, now complemented with

customer risk  Finds Its Customer Engagement Rhythm Infor recently unveiled Infor Rhythm for Commerce , a global, scalable, and secure cloud-based e-commerce (and even more, customer engagement) platform, now complemented with compelling designs from Infor’s own Hook & Loop creative agency. Infor Rhythm includes top-notch software for storefronts, product configuration, recommendations, upsell and cross sell, pre-packaged Infor ION integrations to order management, faceted search, content management, layout, and Read More
IBM OpenPages Operational Risk Management
This video introduces the IBM OpenPages GRC Platform and, specifically, the Operational Risk Management module.

customer risk  OpenPages Operational Risk Management Read More
Minimize Customer Churn with Analytics
With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers

customer risk  Customer Churn with Analytics With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user. Read More
Managing Performance, Risk, and Compliance for Better Business Results
Confronted by globalization and volatile markets, today’s companies face a challenging and often risky business climate. Explore how to ensure alignment between

customer risk  efficiently and improve the customer experience by helping you: Drive risk and compliance activities (this paper) Manage cash more systematically Run leaner operations Get closer to your best customers Optimize your human capital Protect and nurture your brand Build a best-run IT organization Gain deeper insight from your business information Such practices can deliver a true competitive advantage - even in today's economy. Benchmarking - The Facts of the Matter The insights presented in this paper are Read More

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