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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
customer retention:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems
and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital.
There are in fact four steps to improving loyalty and re (...)
Excerpt related to
customer retention:
The Loyalty Connection: Secrets To Customer Retention And Increased Profits. Source: RightNow
Technologies. Document Type: White Paper ...
Published:
2010-03-11
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Abstract:
Consult five ways to positively impact your customer retention and your business operations. Find the software information
you're looking for. Maintaining strong business performance and retaining loyal customers requires continual vigilance and
assessment. Establishing metrics that focus on value-added a (...)
Excerpt related to
customer retention:
Consult five ways to positively impact your customer retention and your business operations.
Find the software information you're looking for. Main...
Published:
2010-03-11
-
Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
customer retention:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Abstract:
“SAS business analytics help us put a laser focus on knowing our customers, reducing operating expenses and innovating for
the future,” says Chris McCann, president of 1-800-FLOWERS.COM. “As our business has grown from one flower shop to an online
gift retailer serving more than 30 million customer (...)
Excerpt related to
customer retention:
SAS Helps 1-800-FLOWERS.COM Grow Deep Roots with Customers. Source: SAS. Document Type: Case Study Description: “SAS business
analytics ...
Published:
2011-05-19
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Abstract:
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining
customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments
is a valuable strategy. Read about how t (...)
Excerpt related to
customer retention:
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer
Retention. Source: SAP. Document ...
Published:
2011-03-14
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Abstract:
Building on the limitations of traditional learning management systems—e.g., in federating information to external reps,
SumTotal’s Extended Enterprise solution can bring about the efficient delivery of knowledge for the strategic purpose of transforming
business performance. See how this platform ca (...)
Excerpt related to
customer retention:
The Extended Enterprise in Action: Promoting Brand Image, Increasing Customer Retention,
Boosting Agility, Improving Business Performance. ...
Published:
2011-03-09
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Abstract:
(...)
Excerpt related to
customer retention:
Video demonstration of how Microsoft Dynamics CRM can improve customer retention. Source:
Touchstone CRM Ltd. Document Type: Brochure ...
Published:
2010-11-16
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Abstract:
Promoting band image, improving overall business performance, and keeping customers happy is a main concern of many businesses.
This paper demonstrates how the Extended Enterprise platform can help specific verticals to promote and sell their products
to external audiences. Know the value of the Extended (...)
Excerpt related to
customer retention:
The Extended Enterprise in Action: Promoting Brand Image, Increasing Customer Retention,
Boosting Agility & Improving Business Performance. ...
Published:
2011-03-01
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Abstract:
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic
System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems,
and fears. Studies have shown that the cost of acqui (...)
Excerpt related to
customer retention:
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic
System in relation ...
Published:
2010-03-11
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Abstract:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Excerpt related to
customer retention:
... Rubin's clients, including International Paper, Intel, Intuit and FedEx, have already seen increases
in market share, customer retention, conversion rates and ...
Published:
2002-01-18
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Abstract:
Even in a strong economy, retail is an extremely competitive industry. This paper lays out the external pressures and challenges
retailers face when attempting to understand sales drivers and promotional performance. It also identifies best practices
needed to create the deep insights required to optimiz (...)
Excerpt related to
customer retention:
Getting Closer to the Customer: Overcoming Common Sales Analysis Challenges. Source: SAP. Document Type:
White Paper Description: Even ...
Published:
2011-08-08
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Abstract:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts
of the organization, provides the opportunity to rethink e (...)
Excerpt related to
customer retention:
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business,
from Marketing to Servic...
Published:
2003-07-10
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Abstract:
Leading research finds that the top pressures for improving sales and operations planning (S&OP) processes include rising
customer order fill rate expectations, shrinking profit margins, and customer retention challenges. However, current S&OP
processes are failing to alleviate these pressures. Is your c (...)
Excerpt related to
customer retention:
... sales and operations planning (S&OP) processes include rising customer order fill
rate expectations, shrinking profit margins, and customer retention challenges ...
Published:
2010-03-11
-
Abstract:
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider. (...)
Excerpt related to
customer retention:
... Rubin's clients, including International Paper, Intel, Intuit and FedEx, have already seen increases
in market share, customer retention, conversion rates and ...
Published:
2002-01-18
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Abstract:
Your Challenge: Get Decision Makers' Approval for Successful ERP Selections.Specific, Measurable, Achievable, Relevant and
Time-Bound. How can you ensure that you make the right choice when purchasing enterprise resource planning (ERP) software?
The answer: take all the critical components into considerat (...)
Excerpt related to
customer retention:
Your Challenge: Get Decision Makers' Approval for Successful ERP Selections.Specific, Measurable, Achievable, Relevant
and Time-Bound. How can you ...
Published:
2010-03-11
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Abstract:
For those who haven’t yet taken the plunge, the time has come: Predictive analysis will become a competitive necessity by
the end of this decade. This is primarily thanks to its capacity for turning customer intelligence into actionable information
for improving the accuracy and efficiency with which o (...)
Excerpt related to
customer retention:
... Source: Customer Chemistry. Document Type: White Paper Description: For those who haven’t
yet taken the plunge, the time has come: Predictive analysis will ...
Published:
2010-03-11
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Abstract:
Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They
want to gain some advantage with customer retention and acquisition, to manage the sales pipeline, and to have better market
insight. But few companies realize these goals, often b (...)
Excerpt related to
customer retention:
... They want to gain some advantage with customer retention and acquisition,
to manage the sales pipeline, and to have better market insight. ...
Published:
2010-03-11
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Abstract:
Teen purchasing power is enormous, but teens are a fickle demographic. As online marketing strategies shift from customer
acquisition to customer retention, understanding teen purchasing behavior is vital for companies wanting to establish long-term
relationships with teens. Discover how online retailers (...)
Excerpt related to
customer retention:
... As online marketing strategies shift from customer acquisition to customer
retention, understanding teen purchasing behavior is vital for companies wanting to ...
Published:
2010-03-11
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Abstract:
Precision Marketing: Strengthening the Value of CRM. Search for Articles and Other Solutions to Delineate Your Analysis and
for Strengthening the Value of CRM. All organizations, across all industries, have one thing in common—a deluge of customer
data idling somewhere waiting to be monetized. Most like (...)
Excerpt related to
customer retention:
Precision Marketing: Strengthening the Value of CRM. Search for Articles and Other Solutions to Delineate Your Analysis and
for Strengthening the V...
Published:
2010-03-11