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Featured Documents related to » customer retention program


Customer Care & Billing RFP Templates
Customer Care & Billing RFP Templates
RFP templates for Customer Care & Billing help you establish your selection criteria faster, at lower risks and costs.


Customer Relationship Management (CRM) Evaluation Center
Customer Relationship Management (CRM) Evaluation Center
Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.


Customer Relationship Management (CRM) RFP Templates
Customer Relationship Management (CRM) RFP Templates
RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.


Documents related to » customer retention program


Program Management Office: A Term Not Fully Understood
With a minimum of effort, learn all about program management office. Download this whitepaper: Program Management Office: a Term Not Fully Understood. The term program management office (PMO) has been around for some time. Its core concepts, methods, and benefits have remained constant, while resources and tools have changed somewhat over the years. But not understanding what a program office is and when it should be leveraged is a common pitfall and reason for failure. Find out more about the program office, and its roles, processes, and responsibilities.

CUSTOMER RETENTION PROGRAM:
7/20/2009 12:26:00 PM

Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

CUSTOMER RETENTION PROGRAM:
4/29/2005 9:33:00 AM

Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

CUSTOMER RETENTION PROGRAM:
3/2/2009 1:02:00 PM

PDF/A and the Document Retention Landscape
PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of archived data, while permitting users to customize methodologies. However, knowledge managers should ask what software tools must be used in conjunction with PDF/A to ensure electronic archival material is accessible, searchable, and reliable in the long term.

CUSTOMER RETENTION PROGRAM:
8/21/2007 2:43:00 PM

Dillen Grows WMS Program
Dillen Products, Inc. is a major supplier of plastic planters and trays to the grower segment of the horticultural market. Dillen needed a better way to manage its increasingly diverse inventory, meet the labeling and distribution demands of its major retailers, and integrate its warehouse management system (WMS) quickly and seamlessly into existing supply chain and financial systems. Dillen implemented Click Commerce’s WMS to offer customers a stable and reliable solution that is easy to install and support, while providing the flexibility and scalability necessary for future growth without the risk of major future investment.

CUSTOMER RETENTION PROGRAM:
10/28/2005 4:07:00 PM

Patient Device Tracking: Integrating Customer, Physician, and Patient Data
For today’s medical device manufacturer, today’s world is complex. The convergence of technology and implanted medical devices has led to some of the most innovative and effective new medical therapies in history. Unfortunately, that convergence has created tremendous complexities in the development, manufacture, and implantation of those devices. One area that continues to undergo transformation is patient device tracking (PDT).

CUSTOMER RETENTION PROGRAM:
3/13/2007 5:14:00 PM

Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

CUSTOMER RETENTION PROGRAM: hardware integration, hardware migration, hardware migration plan, hardware software, internal migration, migration, migration policy, migration routes, migration software, migration to new hardware, update hardware, dell, contact customer support, customer service support, customer support call center, customer support centers, customer support outsourcing, customer support phone number, customer support service, customer support services, customer support software, support customer, technical customer support, web customer support.
9/3/1999

Customer Relationship Management Buyer s Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors.

CUSTOMER RETENTION PROGRAM: customer relationship management solution, mobile crm, cloud crm, social crm, cloud based crm.
10/18/2012 2:49:00 PM

Application Program Interface (API)
Electronic document management systems (EDMSs) are used by companies to organize and streamline their document processes to increase productivity and efficiency. Integration between the EDMS and the customized software results in desirable improved efficiencies and savings. This integration can be accomplished using an application program interface (API) that comes along with the EDMS application. Find out how.

CUSTOMER RETENTION PROGRAM:
4/23/2009 4:48:00 PM

Customer Experience Management: Accelerating Business Performance
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In part two of a two-part series, learn about best practices recommended by customer experience management (CEM) experts, and how they can help you improve long-term loyalty.

CUSTOMER RETENTION PROGRAM:
9/29/2006 10:57:00 AM

Building a Bigger More Profitable Customer Base with Today s EMM Solutions
Relationship marketing is about understanding customers’ needs and building a marketing strategy around them. The nurturing process helps businesses define the process of generating better leads through a clear set of principles, tactics, and related metrics for attracting new customers. Enterprise marketing management (EMM) has also emerged as part of this process, and is critical for marketing consistency and discipline.

CUSTOMER RETENTION PROGRAM:
9/11/2006 1:38:00 PM

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