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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer response


11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. @

customer response  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

customer response  being handled, average email customer response time, and much, much more. Department managers can use this data to create reports that provide invaluable insight into service agent skill levels, training requirements, staffing levels, peak email time, and gauging customer service levels. Response Manager is able to offer rich features, a sophisticated user interface, and increased performance and functionality at very competitive prices. While prices of other competing solutions can average well over Read More
A Response Management Pioneer Offers Its Solution
Kinaxis Inc. is answering the needs of global manufacturers by delivering an on-demand response management service. These services are designed to help

customer response  the goal of improving customer service and operational performance. Founded in 1984 as Cadence Computer Corporation , the vendor was renamed Webplan Inc . in 1995. Then, in 2005, the company changed its name again to Kinaxis (a combination of “kinetic energy” and “global axis”). Throughout the years and multiple name changes, the company’s solutions have evolved from memory-resident, multisite production optimization capabilities (i.e., fast-acting manufacturing resource planning [MRP]) into a Read More
Reducing Total E-mail Response Time
Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off

customer response  Managing huge volumes of customer e-mail can be a daunting challenge. Indeed, for organizations that deal with a high volume of e-mail, shaving seconds off average e-mail response time can save hundreds of thousands of dollars. The key to managing this influx is to reduce average total e-mail response time. Learn about the three components of total e-mail response time, and find out how you can improve in each of these areas. Read More
Response Management: Rapid Response to Change Drives Improved Operating Performance
Increasingly, success depends not only on how fast manufacturers can act, but how fast they can react@and the effectiveness of the actions they take. But fast

customer response  to the volatility of customer demands and global supply conditions is crucial. Response where real world volatilities occur is where profits can be made or lost. Increasingly, success depends not only on how fast manufacturers can act, but how fast they can react and the effectiveness of the actions they take. In fact, effective response drives much of corporate performance. Most companies spend vast amounts of time and money upgrading processes, enhancing quality, improving forecasting and planning Read More
Five Steps to Improving Business Performance Through Customer Intimacy
Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be

customer response  Improving Business Performance Through Customer Intimacy Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be implemented at your organization in five practical steps. Read More
Customer Centricity: The Devil Lies in the Details
The purpose of this white paper is to help readers understand the importance of customer-centricity in today''s highly competitive and constantly evolving

customer response  Centricity: The Devil Lies in the Details The purpose of this white paper is to help readers understand the importance of customer-centricity in today''s highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve true customer-centricity. Read More
Building the Customer-centric Enterprise
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering

customer response  services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain. Read More
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

customer response  it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You''ll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Find out how to out-perform your competition where it matters the most. Download your PDF copy of How to Achieve a Great—and Profitable—Customer Read More
Infor Finds Its Customer Engagement Rhythm
Infor recently unveiled Infor Rhythm for Commerce, a global, scalable, and secure cloud-based e-commerce and customer engagement platform, now complemented with

customer response  Finds Its Customer Engagement Rhythm Infor recently unveiled Infor Rhythm for Commerce , a global, scalable, and secure cloud-based e-commerce (and even more, customer engagement) platform, now complemented with compelling designs from Infor’s own Hook & Loop creative agency. Infor Rhythm includes top-notch software for storefronts, product configuration, recommendations, upsell and cross sell, pre-packaged Infor ION integrations to order management, faceted search, content management, layout, and Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

customer response  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More
Customer Analytics for Dummies (IBM Limited Edition)
In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

customer response  for getting started with customer analytics and the specific techniques associated with it. Read More
Using IBM Customer Analytics Solutions to Improve Acquisition Efforts
IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting,

customer response  IBM Customer Analytics Solutions to Improve Acquisition Efforts IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships. Read More
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

customer response  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

customer response  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More

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