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Documents related to » customer relationship manager


EXE and i2 Advance Relationship
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

CUSTOMER RELATIONSHIP MANAGER: great way to maximize customer loyalty and profitability at the same time. No argument here. By providing accurate inventory profiles directly to TradeMatrix, eFS can effectively link the warehouse to the customer service center. The two Dallas natives forged a strategic partnership in 1999 to collaborate on marketing their solutions but stopped short of committing to co-development of a standard interface. Market Impact There are clear synergies in the new partnership that should benefit both companies
9/20/2000

The Return of Supplier Relationship Management
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier relationship management systems. The benefits of a customer relationship management system that can be applied to a supply chain can streamline operations and increase bottom line results.

CUSTOMER RELATIONSHIP MANAGER: think of this as customer relationship management (CRM) for suppliers. This is done by way of supplier scorecards, establishment of sourcing relationships, the creation of supplier information, establishment and maintenance of procurement channels, etc. If a North American organization has overseas trading partners, these partners may use the SRM system as an effective means to link up with western operations and schedule shipments, manage trading partners, control sourcing strategies at the point of
7/13/2007

Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

CUSTOMER RELATIONSHIP MANAGER: Customer Relationship Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Read Comments J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a
1/17/2001

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

CUSTOMER RELATIONSHIP MANAGER: Customer Relationship Analysis Firm Extends Reach Customer Relationship Analysis Firm Extends Reach D. Geller - September 22, 2000 Read Comments D. Geller - September 22, 2000 Event Summary thinkAnalytics began life as a specialist using artificial intelligence to compress relational databases and for data mining. They became skilled at working with masses of data and embedding data analysis into traditional applications. Purchased by Gentia Software, an OLAP (On-Line Analytical Processing) specialist, in
9/22/2000

The Challenges of SAP Relationship and User Recommendations
The potential of enterprise incentive management systems, as being closely related to human capital management, should not be ignored. This software category promises a fairly rapid and tangible return on investment in addition to its wide range of benefits.

CUSTOMER RELATIONSHIP MANAGER: resource planning (ERP) and customer relationship management (CRM) systems. With the integration provided between TrueComp and the SAP NetWeaver platform, customers should benefit from a reduction in total cost of ownership (TCO) by being able to further leverage their existing investments in SAP and Callidus solutions via a common infrastructure. To achieve Certified for NetWeaver status from SAP, vendors must ensure their applications interface seamlessly with the SAP NetWeaver platform, and this
12/14/2006

Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

CUSTOMER RELATIONSHIP MANAGER: as a Service for Customer Relationship Management and Sales Software as a Service for Customer Relationship Management and Sales P.J. Jakovljevic - March 16, 2006 Read Comments Major Vendors Brace for SaaS The emergence of independent software as a service (SaaS) providers has created a major competitive challenge for most of the established independent software vendors (ISV). The Wall Street Journal ( WSJ ) released a series of excerpts from a Microsoft internal memo, where Chairman Bill Gates warned his
3/16/2006

TEC 2013 Market Survey Report: What Organizations Want in Customer Relationship Management (CRM) Software
This report gives an overview of current considerations for organizations seeking to purchase a CRM solution. Based on aggregate data collected from more than 1789 CRM software comparisons performed using Technology Evaluation Centers’ (TEC’s) TEC Advisor software selection application, the report details what TEC data reveals about your peers' requirements for CRM solutions, including functionalities, customization and integration, server and database platforms, and budgeting.

CUSTOMER RELATIONSHIP MANAGER: What Organizations Want in Customer Relationship Management (CRM) Software TEC 2013 Market Survey Report: What Organizations Want in Customer Relationship Management (CRM) Software Source: Technology Evaluation Centers Document Type: TEC Report Description: This report gives an overview of current considerations for organizations seeking to purchase a CRM solution. Based on aggregate data collected from more than 1789 CRM software comparisons performed using Technology Evaluation Centers’ (TEC’s) TEC
4/5/2013 9:12:00 AM

Partner Relationship Management Solution Reduces Costs and Increases Productivity
Microsoft’s US Partner group manages relationships between the company and its 12,000 Microsoft Certified Partners. It needed an integrated solution for partner relationship management to reduce redundancy and replace the personal spreadsheets and custom tools its account managers were using. Learn how Microsoft deployed PartnerCentral by Click Commerce and implemented a single tool to manage all aspects of Microsoft’s partner relationships.

CUSTOMER RELATIONSHIP MANAGER: Disqus Related Topics:   Customer Relationship Management (CRM),   Partnership Management Related Industries:   Computer Systems Design and Related Services,   Management,   Scientific,   and Technical Consulting Services,   Management of Companies and Enterprises Source: Click Commerce Learn more about Click Commerce Readers who downloaded this case study also read these popular documents! Best Practices for ERP Implementation 3 Key Areas to Reduce Costs with Lean Techniques Is Your ERP System
11/4/2005 3:39:00 PM

Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and what needs to be modeled in an ERP system.

CUSTOMER RELATIONSHIP MANAGER: Managing Customer Returns and RMAs Managing Customer Returns and RMAs Dr. Scott Hamilton - March 4, 2009 Read Comments Returned material is a significant issue in some manufacturing and distribution companies. Each step in the returned material authorization (RMA) process typically involves variations, and the compounding effect of these variations in a multistep process can quickly lead to extremely complex business processes and enterprise resource planning (ERP) system functionality. A key issue is
3/4/2009

mySAP Supplier Relationship Management for the Automotive Industry
In the automotive industry, purchasing has become a critical business component. Some experts estimate that a 4 percent reduction in sourcing costs can add as much to profits as a 10 percent increase in sales. With intense global competition putting constant pressure on vehicle prices, many companies see improved sourcing and procurement as key to increasing margins, profits, and competitiveness.

CUSTOMER RELATIONSHIP MANAGER: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
11/23/2006 4:13:00 PM

NRF 2013 Highlights: Technology Driving Customer-centric Retail
Today's always-on mobile and digital lifestyle has put consumers in the driver's seat. Customers are more empowered than ever before, with immediate access to up-to-date pricing and deep product information and peer reviews thanks to the latest smartphones and Internet-enabled devices. See how this has impacted the retail industry and how retailers are responding to get customers to buy into their products. Get the highlights from NRF 2013.

CUSTOMER RELATIONSHIP MANAGER: 2013 Highlights: Technology Driving Customer-centric Retail NRF 2013 Highlights: Technology Driving Customer-centric Retail Source: Technology Evaluation Centers Document Type: TEC Report Description: Today s always-on mobile and digital lifestyle has put consumers in the driver s seat. Customers are more empowered than ever before, with immediate access to up-to-date pricing and deep product information and peer reviews thanks to the latest smartphones and Internet-enabled devices. See how this has impac
2/12/2013 4:18:00 PM


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