-
Abstract:
Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy. Find Free Guidelines
and Other Solutions to Define Your Implementation In Relation To Sales Productivity. In a tough economy, retaining customers
and reducing costs become paramount, and sales fo (...)
Excerpt related to
customer relations:
Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy. Find Free Guidelines
and Other Solut...
Published:
2010-03-11
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
customer relations:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
-
Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
customer relations:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
customer relations:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
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Abstract:
10 Steps to a Successful CRM Implementation. Get Articles and Other Documents to Delineate Your Selection In Relation to 10
Steps to a Successful CRM Implementation. When selecting or implementing a customer relationship management (CRM) solution,
a mistake or error in judgment can be extremely costly. Th (...)
Excerpt related to
customer relations:
10 Steps to a Successful CRM Implementation. Get Articles and Other Documents to Delineate Your Selection In Relation to 10
Steps to a Successful C...
Published:
2010-03-11
-
Abstract:
In the face of increased competition in the market, leading mobile and internet service provider TeliaSonera sought to reduce
inefficiencies in sales process and improve customer relations. By enlisting Blueprint Business Process Management (BPM) solutions,
TeliaSonera discovered and solved business prob (...)
Excerpt related to
customer relations:
... in the market, leading mobile and internet service provider TeliaSonera sought to reduce inefficiencies
in sales process and improve customer relations. ...
Published:
2010-12-17
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Abstract:
In the face of increased competition in the market, leading mobile and internet service provider TeliaSonera sought to reduce
inefficiencies in sales process and improve customer relations. By enlisting Blueprint Business Process Management (BPM) solutions,
TeliaSonera discovered and solved business prob (...)
Excerpt related to
customer relations:
... in the market, leading mobile and internet service provider TeliaSonera sought to reduce inefficiencies
in sales process and improve customer relations. ...
Published:
2010-12-17
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
customer relations:
... Type: White Paper Description: With products increasingly becoming commodities, chief executive officers
(CEOs) recognize that first-rate customer service is ...
Published:
2010-03-11
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Abstract:
CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity. Search for Articles and Other Software about
CRM Without Workflow. Since there are multiple vendors offering hosted customer relationship management (CRM) applications,
the buyer’s toughest decision is finding a vendor that (...)
Excerpt related to
customer relations:
CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity. Search for Articles and Other Software about
CRM Without Workflow....
Published:
2010-03-11
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Abstract:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant and Time-Bound.
With product lifecycles accelerating and pricing pressures increasing, organizations must focus on delivering unique customer
experiences to differentiate themselves from the (...)
Excerpt related to
customer relations:
Your Challenge: Get Decision Makers' Approval for The Three E's of CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. With product lif...
Published:
2010-03-11
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Abstract:
Improving Customer Relationships: An Integrated Approach. Find Free Proposal and Other Solutions to Define Your Project In
Relation To Customer Relationships. It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver
on their expectations, and your revenue will increas (...)
Excerpt related to
customer relations:
Improving Customer Relationships: An Integrated Approach. Find Free Proposal and Other Solutions to Define Your Project In
Relation To Customer Rel...
Published:
2010-03-11
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Abstract:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework
to manage data on a continuous basis. (...)
Excerpt related to
customer relations:
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience.
Implementing CDI...
Published:
2009-09-11
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Abstract:
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship
management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global
solution helped SAP AG achieve effective collab (...)
Excerpt related to
customer relations:
... Source: SAP. Document Type: Case Study Description: To achieve global transparency of all customer
relationships, SAP AG upgraded to the latest release of the ...
Published:
2010-09-02
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Abstract:
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear
Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved
interaction has helped SAP realize greater value from (...)
Excerpt related to
customer relations:
... Source: SAP. Document Type: Case Study Description: By upgrading to the latest release of the SAP customer
relationship management (CRM) application as part of ...
Published:
2010-09-02
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Abstract:
Customer relationship management (CRM) is a customer-centric business strategy—not a technology. However, IT is a critical
element of this strategy, not just to understand customer needs but to reshape business processes to meet customer expectations
and empower employees to best serve the customer. Le (...)
Excerpt related to
customer relations:
... Source: SAP. Document Type: White Paper Description: Customer relationship management
(CRM) is a customer-centric business strategy—not a technology. ...
Published:
2010-09-08
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Abstract:
When crafting an e-mail marketing campaign, a few guidelines should be followed in order to maximize its effectiveness. Believe
it or not, e-mail marketing is not only an art, but a science as well. Carefully balancing the needs of the audience, properly
communicating your inspiring message, and using th (...)
Excerpt related to
customer relations:
The Art and Science of E-mail Marketing. Source: Listrak. Document Type: White Paper Description: When crafting an e-mail
marketing ...
Published:
2010-03-11
-
Abstract:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Excerpt related to
customer relations:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Published:
2010-03-11
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Abstract:
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows
that result from E-Commerce activities. (...)
Excerpt related to
customer relations:
This note identifies the major corporate functions that engage in E-Commerce activities and the kinds of information flows
that result from E-Comm...
Published:
2002-06-08
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Abstract:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive
warehouse management solution (WMS), to incorporat (...)
Excerpt related to
customer relations:
Customer Success. Download IT Research White Papers Linked To the Customer Success. For years, Sage MAS 90 ERP served Metrolina
Greenhouses well as...
Published:
2010-03-11
-
Abstract:
As long as human intervention is part of network operations, there will always be vulnerabilities and an Incident Response
capability establishes a force to minimize the effect of system security breaches. (...)
Excerpt related to
customer relations:
As long as human intervention is part of network operations, there will always be vulnerabilities and an Incident Response
capability establishes ...
Published:
2002-05-08