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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer product requests  Relationship Management Model | Customer Relationship Management Product | Customer Relationship Management Products | Customer Relationship Management Software | Customer Relationship Management Solutions | Customer Relationship Management Strategies | Customer Relationship Management Strategy | Customer Relationship Management System | Customer Relationship Management Systems | Customer Relationship Management Technology | Customer Relationship Management Tool | Customer Relationship Management Tools | Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer product requests


SSA Global--The Right Product Strategy
SSA Global's Client Forum has reinforced our impression that the vendor's product strategy is an effective strategy that addresses the realities of today's

customer product requests  direction in meeting its customer for life objective. This product strategy was announced at last year's client forum and has been executed for the past year. Through aggressive acquisitions, SSA Global has built an extensive inventory of software. Most of the software needs of manufacturers and distributors are represented in this inventory. Within the inventory is much redundancy (how many general ledgers do they own?) and many outstanding modules and systems. The convergence part of their product Read More...
New Product Development and Introduction (NPDI)
New product development and introduction (NPDI) is probably the most important process for many companies, but also one of the least understood. While NPDI is

customer product requests  in NPDI: for example customer relationship management (CRM) , enterprise resource planning (ERP) , product life-cycle management (PLM), supply chain management (SCM), supplier relationship management (SRM) , and many others. Our definition is important because it includes all of the processes that change the company. Think of the company as a giant machine: raw materials and parts go in one end, are turned into products by machines and labor inside, and are shipped out to customers at the other end. Read More...
E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

customer product requests  HBFullerStore.com, nearly 80% of Customer Service Dept calls were non-revenue generating inquiries related to product information, order status, or MSDS requests. It is estimated that telephone and fax inquiries will decrease by 40-50% as a result of being resolved online, dramatically reducing the need for personnel and associated phone costs. For example, approximately 54,000 MSDS and TDS forms were mailed or faxed out to customers and distributors who requested them. It is estimated that each such Read More...
Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

customer product requests  regardless of whether the customer calls technical support or submits a request online. The company has the same guaranteed response times for both support calls and online requests because its systems are integrated. Customers receive coupons for future services when support engineers do not respond to requests on an incoming basis or reply to e-mails within one to three hours. Great Plains states that it meets 98% of its guaranteed response times on average. The self-help and assisted support functions Read More...
Managing Product Innovation
Inadequacies at the front end of the product development process is one of the leading causes of product failure for consumer products companies. Many companies

customer product requests  and a dearth of customer loyalty. Some sobering statistics: In the past decade, new product introductions have almost doubled, growing from 17,000 in 1991 to more than 32,000 in 2002. In the early 1970s, the market offered five sneaker styles. By the late 1990s, the market offered 285 styles. In 1980, 57 new ice cream products were introduced to the market. In 1998, that number grew to 556. From 1996 to 2002, only 3% of new brands earned more than $50 million in year-one revenues. In such a competitive Read More...
NuViewHR product suite
NuViewHR is a Web-native human resources (HR) management solution that for administering HR and benefits programs, recruiting, training and development, and

customer product requests  of organizations and industries. Customers can add fields and tables to the centralized database, and all fields can be included in reports, used in ad-hoc queries, used as selection filters, and/or exported to other applications. NuViewHR can be used for internal reporting, as well as government compliance reporting. Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

customer product requests  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More...
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

customer product requests  Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong supplier/customer Read More...
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

customer product requests  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

customer product requests  Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success. Read More...
Dematic Selects aPriori for Product Cost Management
Dematic, a supplier of automated warehouse logistics and material handling systems, selected aPriori to control new product costs by providing real-time insight

customer product requests  Selects aPriori for Product Cost Management Dematic , a supplier of automated warehouse logistics and material handling systems, selected aPriori to control new product costs by providing real-time insight to cost projections in design and sourcing.   Dematic designs, builds, and supports logistics solutions that optimize material and information flow, from receiving to shipping. A typical Dematic solution is built around process improvements, material handling technology, and software, whereby Read More...
How Is a Bad Product Developed?
There are multiple answers for how a bad product is developed; many of them are rooted in myopia in the development process.This morning, when I was leaving

customer product requests  Is a Bad Product Developed? There are multiple answers for how a bad product is developed; many of them are rooted in myopia in the development process. This morning, when I was leaving a subway station through a tunnel, a billboard caught my eye. Actually, at first glance, I was kind of scared by the weird eye of one of the women in the picture. A second look revealed that the weird eye was a bolt (on top of a washer) located very close to her right eye. Let me clarify that the bolt and the washer Read More...
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process

customer product requests  Lifecycle Management (PLM) This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development and portfolio management, manufacturing process management, ideation and requirements management, service data, and regulatory and compliance criteria. This comprehensive knowledge base incorporates the criteria of TEC's other PLM knowledge bases. Read More...
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

customer product requests  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More...

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