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Abstract:
As competition in the financial sector increases, many financial services providers are seeking ways to improve customer
service and profitability through process efficiency. By developing rich integration between customer data and allowing that
data to be managed by the business users, customer process (...)
Excerpt related to
customer process:
Customer Process Management Drives Profitability in Financial Services. Source: Consona.
Document Type: White Paper Description: As ...
Published:
2010-03-11
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Abstract:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your System Merging of CRM and BPM. Customer-facing processes are challenging to manage because they are
always changing. Conventional workflow automation and stand-a (...)
Excerpt related to
customer process:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and
BPM. Templates and Other Software Program to Use In Your Sy...
Published:
2010-03-11
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Abstract:
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk,
and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the
software may have already hit the street or, for sure, ther (...)
Excerpt related to
customer process:
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and
enjoy the fruits of y...
Published:
2004-08-16
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Abstract:
Organizations seeking to align the software delivery process with business strategy and goals are beginning to adopt a collaborative
software delivery life cycle. While not always an easy change to make, moving to a collaborative approach has clear benefits
for companies and their customers. Learn how th (...)
Excerpt related to
customer process:
Customer Perspectives on the Benefits of a Collaborative Process to Deliver Software Quality.
Source: IBM. Document Type: White Paper ...
Published:
2010-04-09
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Abstract:
JACIE, a non-profit corporation, was looking for an application that would enable a more effective hospital accreditation
process, as well as provide the ability to process complex medical files. With the help of Polymita, JACIE created a decision
support system that could centralize access to important (...)
Excerpt related to
customer process:
Polymita Customer Success Story: Simplifying JACIE’s Certification Process. Source: Polymita
Technologies. Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence
provides to help address these topics. (...)
Excerpt related to
customer process:
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become
problems, and lower p...
Published:
2007-08-08
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
customer process:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Abstract:
The new independent company will certainly benefit from having control of its own financial destiny, being able to make decisions
based upon its own needs and objectives rather than being a small part of the much larger entities needs and objectives. (...)
Excerpt related to
customer process:
The new independent company will certainly benefit from having control of its own financial destiny, being able to make decisions
based upon its o...
Published:
2002-06-26
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Abstract:
While superficially, Infor's acquisition strategy may appear to be impulsive, it has actually been calculated to develop
a stronger vertical functionality. This may mean that Infor can offer customers more stability while offering niche functionality. (...)
Excerpt related to
customer process:
While superficially, Infor's acquisition strategy may appear to be impulsive, it has actually been calculated to develop
a stronger vertical funct...
Published:
2005-10-12
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Abstract:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some
solutions. (...)
Excerpt related to
customer process:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and t...
Published:
2006-05-23
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Abstract:
The systems dealing with manufacturing, inventory, procurement, and customer order management systems are among the systems
that often prove to be the hardest to acquire due to the unique issues of the process enterprise. (...)
Excerpt related to
customer process:
The systems dealing with manufacturing, inventory, procurement, and customer order management systems are among the systems
that often prove to be...
Published:
2008-03-21
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Abstract:
Mid-market process ERP vendor Ross Systems is being acquired by its Chinese distributor, chinadotcom. Unlike some recent
acquisitions that are based on the consumption of weaker players to pilfer a customer base, this acquisition appears to provide
both parties with solid strategic benefits. This may be (...)
Excerpt related to
customer process:
Mid-market process ERP vendor Ross Systems is being acquired by its Chinese distributor, chinadotcom. Unlike some recent acquisitions
that are bas...
Published:
2003-10-03
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer process:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stability, ease of doing business, and affiliate product and industry knowledge. However, limited platform
support means that AS/400 products will contribute more t (...)
Excerpt related to
customer process:
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality
of support, vendor stabi...
Published:
1999-09-01
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Abstract:
This article defines process manufacturing; discusses its formulation, packaging, and pricing issues; talks about interfaces;
and provides cautions and caveats. (...)
Excerpt related to
customer process:
This article defines process manufacturing; discusses its formulation, packaging, and pricing issues; talks about interfaces;
and provides caution...
Published:
2005-09-03
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Abstract:
Without sound business process analysis, design, and possible re-design or full-blown reengineering in place before you bring
in technology, your CRM (or any IT) efforts are doomed to fail. (...)
Excerpt related to
customer process:
Without sound business process analysis, design, and possible re-design or full-blown reengineering in place before you bring
in technology, your ...
Published:
2001-08-21
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Abstract:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
Excerpt related to
customer process:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
Published:
2001-01-17
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Abstract:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better
aligned and prepared to take on the challenges ahead. (...)
Excerpt related to
customer process:
By focusing on improving and optimizing the processes instead of only the departments, any user company should be better aligned
and prepared to t...
Published:
2006-01-11
-
Abstract:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now abolishing functional silos to allow the enterprise-wide flow of business processes. It replaces the old,
manual system of coordinating activities in a company and (...)
Excerpt related to
customer process:
Business process management (BPM), having evolved over the past fifteen years, has finally reached a level of maturity where
vendors are now aboli...
Published:
2005-07-09
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Abstract:
Business process management (BPM) has to integrate existing enterprise applications, Web services, and people in such a way
that it can also quickly change, destruct, or construct processes. This is far beyond the realm of traditional enterprise
application integration (EAI). (...)
Excerpt related to
customer process:
Business process management (BPM) has to integrate existing enterprise applications, Web services, and people in such a way
that it can also quick...
Published:
2005-12-08