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Abstract:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Excerpt related to
customer presentation:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Published:
2010-03-11
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Abstract:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key Elements to Delivering a Consistent Outstanding Customer Experience. Customers are the lifeblood
of any business, and receiving quality customer service is a (...)
Excerpt related to
customer presentation:
Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond. Read Online
White Paper about Six Key...
Published:
2010-03-11
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Abstract:
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new
customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business
management solution has customer relationship management (...)
Excerpt related to
customer presentation:
Build and Manage Strong Customer Relationships. ... Download <strong>Build and Manage
Strong Customer Relationships</strong>. Comments: ...
Published:
2011-02-17
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Abstract:
There are many consultative sales methods. Each has unique strengths and techniques, but they all try to focus on what matters
to the customer. To improve your win ratio, there are seven questions you must first be able to answer. (...)
Excerpt related to
customer presentation:
There are many consultative sales methods. Each has unique strengths and techniques, but they all try to focus on what matters
to the customer. To...
Published:
2006-09-25
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Abstract:
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full
suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience. (...)
Excerpt related to
customer presentation:
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full
suite of ECM component...
Published:
2006-08-07
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Excerpt related to
customer presentation:
... CC: Meeting global regulatory compliance is a theme that was highlighted at both our recent customer
conference, with a keynote customer presentation, as well ...
Published:
2011-04-18
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Excerpt related to
customer presentation:
... During the keynote presentation at the Sage Insights 2010 partner conference, he showed
a “busy” slide depicting how Sage North America ... customer size needs ...
Published:
2011-04-07
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Abstract:
To achieve global transparency of all customer relationships, SAP AG upgraded to the latest release of the SAP customer relationship
management (CRM) application. This upgrade is part of its CRM Clear Vision Program. Learn how the upgrade to a single global
solution helped SAP AG achieve effective collab (...)
Excerpt related to
customer presentation:
... Source: SAP. Document Type: Case Study Description: To achieve global transparency of all customer
relationships, SAP AG upgraded to the latest release of the ...
Published:
2010-09-02
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Abstract:
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear
Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved
interaction has helped SAP realize greater value from (...)
Excerpt related to
customer presentation:
... Source: SAP. Document Type: Case Study Description: By upgrading to the latest release of the SAP customer
relationship management (CRM) application as part of ...
Published:
2010-09-02
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Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
customer presentation:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
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Excerpt related to
customer presentation:
... documenting rich objectives and workflows, such as multichannel customer service. Part
3 of this blog series will conclude Trefler’s presentation and provide ...
Published:
2009-06-04
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Excerpt related to
customer presentation:
... The tagline of the presentation was: “Extraordinary Customer Experience
is becoming who we are and how we win.” Indeed, 58 times per second is how often ...
Published:
2011-05-02
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Abstract:
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance
improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives.
The company chose SumTotal ToolBook authoring softw (...)
Excerpt related to
customer presentation:
Creating Media-rich Online Courses for Thousands of Customer-service Employees. Source: SumTotal Systems.
Document Type: Case Study ...
Published:
2011-05-31
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Abstract:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked to the Must-have Elements of Every Successful CRM Initiative. It’s no secret that winning and retaining
customers is the key to growth and success. But that (...)
Excerpt related to
customer presentation:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked...
Published:
2010-03-11
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Abstract:
Promoting band image, improving overall business performance, and keeping customers happy is a main concern of many businesses.
This paper demonstrates how the Extended Enterprise platform can help specific verticals to promote and sell their products
to external audiences. Know the value of the Extended (...)
Excerpt related to
customer presentation:
... Related Topics: Customer Relationship Management (CRM), Channel Management ...
Content Management, Content Aggregation, Content Presentation, Enterprise Content ...
Published:
2011-03-01
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Abstract:
CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity. Search for Articles and Other Software about
CRM Without Workflow. Since there are multiple vendors offering hosted customer relationship management (CRM) applications,
the buyer’s toughest decision is finding a vendor that (...)
Excerpt related to
customer presentation:
CRM Without Workflow is not CRM: How to Maximize Sales and Service Productivity. Search for Articles and Other Software about
CRM Without Workflow....
Published:
2010-03-11
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Abstract:
Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis. Find Free Strategy and Other Solutions
to Define Your Acquisition In Relation To Brand Value and Supply Chain. Any corporate executive can tell you that a strong
brand can help achieve price premiums, promote customer (...)
Excerpt related to
customer presentation:
Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis. Find Free Strategy and Other Solutions
to Define Your Acqui...
Published:
2010-03-11
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Abstract:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves
the speed, consistency, and convenience of informatio (...)
Excerpt related to
customer presentation:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Int...
Published:
2010-03-11
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Abstract:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with. (...)
Excerpt related to
customer presentation:
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest imp...
Published:
2006-10-24
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
customer presentation:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28