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Software Functionality Revealed in Detail
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 customer portal

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Recruitment and Staffing

Recruitment and Staffing functionality allows the user to select and hire the right people with the right skill sets, as well as track the information regarding their recruitment for later analysis. It covers criteria such as Organization Structures and Modeling, Corporate Branding, Sourcing, Applicant Tracking, Assessment and Selection, Governance and Compliance, Vendor Management Systems (VMS) Portal, Recruitment Analytics and Reporting, and Product Technology. 

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Documents related to » customer portal

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

customer portal  In addition to supporting customer needs, the portal helps employees at VAI track their project-related time and billing. The time and billing part of the portal enables our employees who might be traveling anywhere in the country to keep track of billable hours, explains Beasley. From wherever they are, they can enter what they have been doing and how many hours are billable to a certain client. It allows us to track our billings, and there is even some workflow built into the process that allows Read More

Infor Finds Its Customer Engagement Rhythm


Infor recently unveiled Infor Rhythm for Commerce, a global, scalable, and secure cloud-based e-commerce and customer engagement platform, now complemented with compelling designs from Infor’s own Hook & Loop creative agency. Read more about the platform and how it came to be in this blogpost.

customer portal  personalized interactions create richer customer relationships, which then drive higher conversion rates. The first suite, Infor Rhythm for Commerce , is available now, and has already been proven with major customers like Microsoft, HP, Nestle, Navy Federal, TELUS, and T-Mobile. Infor plans to release additional suites, including Infor Rhythm for Civics (public sector), Patients (healthcare, see Figure 1), and Hospitality, but these are not yet in active development.   Infor Rhythm Traits   Rhythm is Read More

TheMIGroup Delivers an Outstanding Customer Experience Level by Integrating SAP® Crystal Dashboard Design and Business Objects InfoView into its ReloWeb® Portal


TheMIGroup is a provider of relocation and assignment management programs for companies relocating their employees nationally and internationally. While the company had made some standard reports available online, it needed to enable clients to tailor both reporting formats and the information presented to their changing needs. See how the Illumiti-implemented solutions helped TheMIGroup deliver outstanding customer experience.

customer portal  Delivers an Outstanding Customer Experience Level by Integrating SAP® Crystal Dashboard Design and Business Objects InfoView into its ReloWeb® Portal TheMIGroup is a provider of relocation and assignment management programs for companies relocating their employees nationally and internationally. While the company had made some standard reports available online, it needed to enable clients to tailor both reporting formats and the information presented to their changing needs. See how the Read More

Not Your Mother’s Portal


Radnet’s PortalworkX™ provides an elegant solution to a class of problems you knew you had, but thought you’d have to solve by hacking up other products that do something different. The keyword is collaboration.

customer portal  was a highly configurable customer service product. From this, as well as from the extensive experience of their CEO David R. Scult, who previously managed Lotus'' consulting operation, they came to some significant conclusions about this balance. Customers want a product that is highly functional out of the box No out-of-the-box product will meet the needs of any customer, so configurability is required A proprietary development environment is not cost-effective for customers (unless thousands of Read More

Customer Feedback Management


Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of topics. I soon realized that people were not so eager to share impressions and give us their thoughts on products, events, etc. Some of the survey’s topics were not very pleasant, (e.g., writing a will and testament and preparing for

customer portal  offers the most comprehensive customer service portal and e-mail response functionality. Read More

Your 360-degree View of the Customer: Keep the Customer in View


Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

customer portal  the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that many companies face in Read More

The Customer as a Strategic Asset


Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

customer portal  Customer as a Strategic Asset Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More

Business Intelligence Portal (BI Portal) : Business Intelligence (BI) Competitor Analysis Report


This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data mining to analytics, querying, reporting, workflow, and in-depth analysis.

customer portal  Intelligence Portal (BI Portal) : Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data Read More

Customer Data Integration: A Primer


Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

customer portal  2006 Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization''s customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service. Unfortunately, this is not always the case. Disparate applications such as billing and call center systems do not Read More

Is Your Store Customer-centric?


Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer and centering on a customer's specific needs and satisfaction.

customer portal  between simply serving a customer and centering on a customer''s specific needs and satisfaction. Students of Your Customers Customer-centric stores are students of their customers, which means that they literally go to school to learn as much as they can about their customers'' needs, wishes, dreams, hopes, wants, and desires. Every customer is different. A customer-centric retailer recognizes this fact, and also recognizes that it cannot create a different environment for each individual customer. Read More

An Evaluation of Build versus Buy for Portal Solutions


Portals are becoming integral to innovation for many organizations. From content aggregation portals to sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline processes, enable new delivery models, and provide IT with a powerful platform for application development. Get a total cost of ownership (TCO) comparison of different portal solutions.

customer portal  Evaluation of Build versus Buy for Portal Solutions Portals are becoming integral to innovation for many organizations. From content aggregation portals to sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline processes, enable new delivery models, and provide IT with a powerful platform for application development. Get a total cost of ownership (TCO) comparison of different portal solutions. Read More

Five Ways to Positively Impact Customer Retention and Business Operations


Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.

customer portal  Ways to Positively Impact Customer Retention and Business Operations Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM Epiphany helps companies optimize customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time Read More

IBM Predictive Customer Intelligence


The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue.

customer portal  Predictive Customer Intelligence The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue. Read More

Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention


Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

customer portal  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More

Customer Relationship Management: Evolution, Not Revolution


Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

customer portal  Revolution Choosing a new customer relationship management (CRM) solution can be onerous for anyone saddled with this task. But the process of choosing a solution doesn''t have to be time-consuming and tedious. Nor should it cause major upheaval in an enterprise''s operations, creating significant inconvenience for users. The last thing any manager wants is apathy—or even mutiny—from disgruntled employees “forced” to use an application that doesn''t suit their needs or that is too complex to be adopt Read More