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Recruitment and Staffing
Recruitment and Staffing functionality allows the user to select and hire the right people with the right skill sets, as well as track the information regarding their recruitment for later analysis...
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Documents related to » customer portal


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

customer portal  In addition to supporting customer needs, the portal helps employees at VAI track their project-related time and billing. The time and billing part of the portal enables our employees who might be traveling anywhere in the country to keep track of billable hours, explains Beasley. From wherever they are, they can enter what they have been doing and how many hours are billable to a certain client. It allows us to track our billings, and there is even some workflow built into the process that allows Read More
TheMIGroup Delivers an Outstanding Customer Experience Level by Integrating SAP® Crystal Dashboard Design and Business Objects InfoView into its ReloWeb® Portal
TheMIGroup is a provider of relocation and assignment management programs for companies relocating their employees nationally and internationally. While the

customer portal  Delivers an Outstanding Customer Experience Level by Integrating SAP® Crystal Dashboard Design and Business Objects InfoView into its ReloWeb® Portal TheMIGroup is a provider of relocation and assignment management programs for companies relocating their employees nationally and internationally. While the company had made some standard reports available online, it needed to enable clients to tailor both reporting formats and the information presented to their changing needs. See how the Read More
Not Your Mother’s Portal
Radnet’s PortalworkX™ provides an elegant solution to a class of problems you knew you had, but thought you’d have to solve by hacking up other products that do

customer portal  was a highly configurable customer service product. From this, as well as from the extensive experience of their CEO David R. Scult, who previously managed Lotus'' consulting operation, they came to some significant conclusions about this balance. Customers want a product that is highly functional out of the box No out-of-the-box product will meet the needs of any customer, so configurability is required A proprietary development environment is not cost-effective for customers (unless thousands of Read More
Infor Finds Its Customer Engagement Rhythm
Infor recently unveiled Infor Rhythm for Commerce, a global, scalable, and secure cloud-based e-commerce and customer engagement platform, now complemented with

customer portal  personalized interactions create richer customer relationships, which then drive higher conversion rates. The first suite, Infor Rhythm for Commerce , is available now, and has already been proven with major customers like Microsoft, HP, Nestle, Navy Federal, TELUS, and T-Mobile. Infor plans to release additional suites, including Infor Rhythm for Civics (public sector), Patients (healthcare, see Figure 1), and Hospitality, but these are not yet in active development.   Infor Rhythm Traits   Rhythm is Read More
Industri-Matematik Joins The Portal Market
Portals foster collaboration by making it easy for participants to access the system. As with any relatively new technology, prospects should kick the tires

customer portal  internal distribution, sales, and customer service personnel. According to Ingemar Billstrom, strategic development manager at Telia Systems , a leading Nordic communications company and one of Portal''s first users, VIVALDI Internet portal software would in the first step help us get closer to our suppliers by allowing two-way communication of time-sensitive logistics information, faster and on a broader scale. This provides great potential to improve our suppliers'' service level and delivery accuracy Read More
The Customer Relationship Management Vision: It Starts with Relationships
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the

customer portal  Customer Relationship Management Vision: It Starts with Relationships Originally published - December 19, 2007 When it comes to the creation of a customer relationship management (CRM) vision that truly serves to enhance the customer experience, so many organizational leaders are trapped within their own understanding of what that vision entails. Consider the following statistic: of all CRM programs initiated, roughly 70 percent involve a great solution but a bad implementation plan, resulting in poor Read More
SAP Announces SAP 360 Customer
SAP announced its latest business solution, powered by HANA, called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The

customer portal  Announces SAP 360 Customer SAP announced its latest business solution, powered by HANA , called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The solution aims to move beyond traditional customer relationship management (CRM) and provide organizations with the neccesary capabilities for improving one-on-one customer interactions in real time. SAP calls out the three key components of 360 Customer as real-time insight, real-time interactions, and real-time Read More
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

customer portal  most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all Read More
IBM Predictive Customer Intelligence
The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue

customer portal  Predictive Customer Intelligence The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue. Read More
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

customer portal  Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you''ll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Customer Service Read More
The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are

customer portal  Customer as a Strategic Asset Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

customer portal  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More
Business Intelligence Portal (BI Portal) : Business Intelligence (BI) Competitor Analysis Report
This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and

customer portal  Intelligence Portal (BI Portal) : Business Intelligence (BI) Competitor Analysis Report This business intelligence (BI) knowledge base covers a full range of BI functionality. BI applications enable real time, interactive access, analysis, and manipulation of mission-critical corporate information. BI users are able to access and leverage vast amounts of information to analyze relationships and understand trends that support business decisions. This knowledge base covers everything from data Read More

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