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Recruitment and Staffing
Recruitment and Staffing functionality allows the user to select and hire the right people with the right skill sets, as well as track the information regarding their recruitment for later analysis...
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Documents related to » customer portal


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

customer portal  In addition to supporting customer needs, the portal helps employees at VAI track their project-related time and billing. The time and billing part of the portal enables our employees who might be traveling anywhere in the country to keep track of billable hours, explains Beasley. From wherever they are, they can enter what they have been doing and how many hours are billable to a certain client. It allows us to track our billings, and there is even some workflow built into the process that allows Read More...
NetSuite Unveils New B2B Customer Center for SuiteCommerce
At SuiteWorld 2014, NetSuite unveils a new business to business Customer Center to boost online commerce, and TEC''s P.J. Jakovljevic is there to bring you the

customer portal  Unveils New B2B Customer Center for SuiteCommerce At SuiteWorld 2014, NetSuite CEO Zach Nelson, in the opening keynote, announced the latest release of B2B Customer Center , built on the SuiteCommerce platform. Given that business models are increasingly converging and lines blurring (retail vs. distribution vs. manufacturing, products vs. services, B2B vs. B2C vs. B2B2C, etc.), the idea is to enable business to business (B2B) merchants (distributors, manufacturers, and B2B buyers) to deliver a Read More...
TheMIGroup Delivers an Outstanding Customer Experience Level by Integrating SAP® Crystal Dashboard Design and Business Objects InfoView into its ReloWeb® Portal
TheMIGroup is a provider of relocation and assignment management programs for companies relocating their employees nationally and internationally. While the

customer portal  Delivers an Outstanding Customer Experience Level by Integrating SAP® Crystal Dashboard Design and Business Objects InfoView into its ReloWeb® Portal TheMIGroup is a provider of relocation and assignment management programs for companies relocating their employees nationally and internationally. While the company had made some standard reports available online, it needed to enable clients to tailor both reporting formats and the information presented to their changing needs. See how the Read More...
Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

customer portal  offers the most comprehensive customer service portal and e-mail response functionality. Read More...
Industri-Matematik Joins The Portal Market
Portals foster collaboration by making it easy for participants to access the system. As with any relatively new technology, prospects should kick the tires

customer portal  internal distribution, sales, and customer service personnel. According to Ingemar Billstrom, strategic development manager at Telia Systems , a leading Nordic communications company and one of Portal''s first users, VIVALDI Internet portal software would in the first step help us get closer to our suppliers by allowing two-way communication of time-sensitive logistics information, faster and on a broader scale. This provides great potential to improve our suppliers'' service level and delivery accuracy Read More...
How to Respond Faster to Customer Feedback
What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of

customer portal  to Respond Faster to Customer Feedback What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system. Read More...
SAP Customer Success Story


customer portal  Customer Success Story Read More...
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

customer portal  Customer Success Story: Real-time Remote Workforce Enablement Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent. Read More...
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

customer portal  Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you''ll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Customer Service Read More...
A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We''ll analyze Surado CRM 5.0 from the perspectives of core functionality

customer portal  Customer Relationship Management Solution Aims To Cover all the Bases Company Information Surado Solutions Inc ., founded in 1995, is a privately held company based in Riverside, California (US), and offers a suite of customer relationship management (CRM) solutions. Surado aims to provide a complete CRM suite, rather than a modularized solution targeted towards departmental delivery. Its goal is to build full-featured, integrated, and multifaceted systems, as well as out-of-the-box solutions. The vendor Read More...
Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

customer portal  Profitability with Customer Intelligence If your front office isn''t communicating effectively with your back office, chances are it''s creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and unnecessary paperwork. Over the long term, this turns into Read More...
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

customer portal  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More...
How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

customer portal  it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You''ll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Find out how to out-perform your competition where it matters the most. Download your PDF copy of How to Achieve a Great—and Profitable—Customer Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

customer portal  most people think of customer relationship management (CRM). However, relationships also exist between companies and their vendors, companies and their customers, vendors and their suppliers, employees, different departments of the same company, and so on. The Relationship Management Evaluation Center concentrates on CRM and supplier relationship management (SRM), as software and information and communication technology (ICT) play a major role in facilitating effective relationship management among all Read More...

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