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Abstract:
Do you spend all your time chasing new customers instead of taking care of the ones you already have? Most customer relationship
management (CRM) projects focus on customer relationships but fail to address customer experience as a loyalty driver. In
part two of a two-part series, learn about best practi (...)
Excerpt related to
customer performance:
Customer Experience Management: Accelerating Business Performance. ...
Download <strong>Customer Experience Management: Accelerating Business Performance</strong>.
...
Published:
2010-03-11
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Abstract:
Effective sales organizations do more than just meet revenue goals. They find new ways to achieve their goals while ensuring
their sales professionals maintain focus on activities that foster profitable customer relationships. Learn how a customer
relationship management (CRM) solution can help your sale (...)
Excerpt related to
customer performance:
Sales: Maximize Profitability, Improve Performance, and Deliver Customer Value. Source:
SAP. Document Type: White Paper Description ...
Published:
2010-09-01
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Abstract:
External forces can knock your business off balance with no warning. Spikes in fuel prices, worker strikes, and shipping
delays can significantly stress the supply chains of manufacturers, logistics providers, and retailers. To meet these external
challenges, you need the capability to extend supply chai (...)
Excerpt related to
customer performance:
8 Strategies for Improving Performance from Concept to Customer. ... Download
<strong>8 Strategies for Improving Performance from Concept to Customer</strong>.
...
Published:
2010-03-11
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Abstract:
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending
processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning
for new hires, etc. It turned to SumTotal Learning Manag (...)
Excerpt related to
customer performance:
Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction.
Source: SumTotal Systems. Document ...
Published:
2011-05-26
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Abstract:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the customer's total experience, and provides little information for planning. The solution is to reorient
performance metrics to become value-driven. (...)
Excerpt related to
customer performance:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the c...
Published:
2006-03-20
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Abstract:
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their
assumptions about the real drivers of sales performance. An improvement strategy can then be created, and with integrated
budgets, success metrics, etc. (...)
Excerpt related to
customer performance:
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their
assumptions about the re...
Published:
2006-03-22
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Abstract:
Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of
transportation and logistics software should place RedPrairie on a shortlist of SCE vendors. Blossoming RedPrairie has offered
its prospects a risk/gain-sharing arrangements. In oth (...)
Excerpt related to
customer performance:
Users with outdated warehouse management systems (WMS) who want the latest technology available and the next generation of
transportation and logi...
Published:
2003-01-07
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Abstract:
Promoting band image, improving overall business performance, and keeping customers happy is a main concern of many businesses.
This paper demonstrates how the Extended Enterprise platform can help specific verticals to promote and sell their products
to external audiences. Know the value of the Extended (...)
Excerpt related to
customer performance:
The Extended Enterprise in Action: Promoting Brand Image, Increasing Customer Retention, Boosting Agility
& Improving Business Performance. ...
Published:
2011-03-01
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Abstract:
Building on the limitations of traditional learning management systems—e.g., in federating information to external reps,
SumTotal’s Extended Enterprise solution can bring about the efficient delivery of knowledge for the strategic purpose of transforming
business performance. See how this platform ca (...)
Excerpt related to
customer performance:
The Extended Enterprise in Action: Promoting Brand Image, Increasing Customer Retention, Boosting Agility,
Improving Business Performance. ...
Published:
2011-03-09
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Abstract:
Providers of complex products, systems, and services should view quote-to-order (Q2O) systems as enablers that can improve
competitive advantage. At the same time, users should remember that Q2O solutions are not necessarily advantageous for all
manufacturing departments or businesses. (...)
Excerpt related to
customer performance:
Providers of complex products, systems, and services should view quote-to-order (Q2O) systems as enablers that can improve
competitive advantage. ...
Published:
2007-11-26
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Abstract:
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns
and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits
to implementing a BPM solution. (...)
Excerpt related to
customer performance:
... Whether managing financial performance, employees, customer relations,
and sales, or providing an overall view of corporate performance, organizations should ...
Published:
2009-04-27
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Abstract:
The arms race to marshal the most complete corporate performance management platform has intensified among major vendors.
Many have a comprehensive set of business intelligence (BI) functionality. (...)
Excerpt related to
customer performance:
The arms race to marshal the most complete corporate performance management platform has intensified among major vendors.
Many have a comprehensiv...
Published:
2005-07-13
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer performance:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Excerpt related to
customer performance:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Published:
2005-08-12
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Abstract:
"Agility", "real time enterprise", "zero latency" ... these are among the several buzzwords doing the rounds these days.
Some would characterize these present times as belonging to the "Real Time Decade." Are these words just hype or do they proffer
a vision of reality for the near future? This article a (...)
Excerpt related to
customer performance:
... to increased organizational agility and developing a performance—focused organization;
... leading to increased velocity and effectiveness of customer facing and ...
Published:
2004-04-07
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Abstract:
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk,
and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the
software may have already hit the street or, for sure, ther (...)
Excerpt related to
customer performance:
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and
enjoy the fruits of y...
Published:
2004-08-16
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Abstract:
Supplier performance management in the mass merchandising market is undergoing a renaissance of sorts. Increasingly, retailers
are deploying vendor scorecards as a means of better aligning their supplier network with their corporate direction. Suppliers
need to consider the implications and begin prepari (...)
Excerpt related to
customer performance:
Supplier performance management in the mass merchandising market is undergoing a renaissance of sorts. Increasingly, retailers
are deploying vendo...
Published:
2005-03-18
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Abstract:
Business performance management (BPM) and business intelligence (BI) solutions are at a crossroads. Vendors from each domain
compete in the same market. BPM vendors are at a disadvantage due to BI's penetration and expansion into the BPM market. (...)
Excerpt related to
customer performance:
Business performance management (BPM) and business intelligence (BI) solutions are at a crossroads. Vendors from each domain
compete in the same m...
Published:
2009-05-18
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Abstract:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management
is all about. (...)
Excerpt related to
customer performance:
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they
are measuring up to t...
Published:
2007-02-28
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Abstract:
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based
on a composite customer satisfaction rating system. (...)
Excerpt related to
customer performance:
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived custo...
Published:
2009-04-13