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Documents related to » customer mgmnt systems


Listen and Learn: Improving Operations by Using Customer Feedback
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

CUSTOMER MGMNT SYSTEMS: Improving Operations by Using Customer Feedback Listen and Learn: Improving Operations by Using Customer Feedback Source: Mindshare Technologies Document Type: White Paper Description: Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How
8/3/2009 3:22:00 PM

Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

CUSTOMER MGMNT SYSTEMS: Customer: Eastern Food Customer: Eastern Food Source: RiverOne Document Type: Case Study Description: Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made
4/29/2005 9:33:00 AM

Way To Go, Ross Systems!
Although Ross Systems today is merely a shadow of a once solid profitable vendor, its embattled management deserves accolades for tenacity and pulling off a third consecutive profitable quarter, thereby remaining in the race.

CUSTOMER MGMNT SYSTEMS: in product development and customer service. The Company claims to have experienced improved sales in its core process manufacturing business in both North America and Europe. Ross European operations continued at profitable levels as an additional 13 new accounts were signed as a result of Ross direct sales organization in Europe. Support from Ross large installed base of customers remained strong and accounted for 70% of the direct license fees. Our product offering has never been stronger,
10/23/2001

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

CUSTOMER MGMNT SYSTEMS: Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the
8/3/2009 3:20:00 PM

Case Study: PaR Systems, Inc.
Headquartered in Shoreview, Minnesota (US), PaR Systems, Inc. provides specialized material handling and automation equipment to many diverse industries. Each of the company’s customer contracts is unique—like a separate job—with charges included for labor and materials in these jobs. Find out how PaR’s engineer-to-order (ETO) solution helps the company manage its contracts—from engineering and manufacturing to final delivery.

CUSTOMER MGMNT SYSTEMS: Each of the company’s customer contracts is unique—like a separate job—with charges included for labor and materials in these jobs. Find out how PaR’s engineer-to-order (ETO) solution helps the company manage its contracts—from engineering and manufacturing to final delivery. Case Study: PaR Systems, Inc. style= border-width:0px; />   comments powered by Disqus Related Topics:   Enterprise Resource Planning (ERP),   Engineer-to-Order (ETO),   Lean/Flow Manufacturing,   Manufacturing
12/8/2008 2:08:00 PM

Epicor Software Acquires Solarsoft Business Systems » The TEC Blog
Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (179) Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100)

CUSTOMER MGMNT SYSTEMS: discrete manufacturing ERP, Epicor, industry watch, manufacturing execution system, mixed mode manufacturing ERP, process manufacturing erp, solarsoft, Solarsoft iVP, Solarsoft Tropos, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-09-2012

5 Top HR Modules for ERP Systems
A growing number of businesses are adopting enterprise resource planning (ERP) systems to give their departments accurate and accessible shared data. Human resource Management (HRM) isn’t being left out of the loop. In fact, most major ERP vendors now offer their customers HRM modules that help automate an array of tasks while generating crucial data for enterprise planning and optimization. Know the top five modules.

CUSTOMER MGMNT SYSTEMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
1/6/2011 4:08:00 PM

The Change of Guard at Plex Systems » The TEC Blog
Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (179) Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100)

CUSTOMER MGMNT SYSTEMS: cloud based ERP vendor, cloud based manufacturing ERP provider, Jason Blessing, Plex CEO, plex online, plex systems, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
28-01-2013

Microsoft to Purchase Softway Systems
Microsoft Corp. announced on September 20th that it will purchase privately held Softway Systems Inc., a developer of Unix/NT interoperability software.

CUSTOMER MGMNT SYSTEMS: and scalability. If a customer does not understand these reasons, then interoperability will not be high on the decision-factor scale, although we do believe that these customers will gravitate to NT over time due to its increased market momentum.
9/29/1999

SMB Phone Systems Buyer’s Guide
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

CUSTOMER MGMNT SYSTEMS: policies as well as customer references before you commit to a vendor. Pre-purchase support planning is the most useful aspect of the sales process. Buyers told us that the solution s cost was the most important factor influencing their choice of phone system. The solution s feature set and the availability of good vendor support post-purchase were also important factors. 2. Top Advice from Other Buyers We speak with thousands of buyers every month. We asked them the No. 1 piece of advice they d give to
11/6/2009 4:03:00 PM

Making Large UPS Systems More Efficient
Making Large UPS Systems More Efficient. Find Free System and Other Solutions to Define Your Performance In Relation To the UPS Systems. As energy resources become scarcer and more expensive, electrical efficiency is a more important performance factor in the specification and selection of large uninterruptible power supply (UPS) systems. There are three subtle but crucial factors that can affect the cost of operating a UPS system. Sadly, these factors are often unrecognized. Find out what they are, as well as common errors in evaluating UPS efficiency.

CUSTOMER MGMNT SYSTEMS: realistic load level, the customer must find or test the UPS efficiency at a common load level such as 30%, which on this curve is 89%. In cases where a data center uses redundant UPSs (2N), the efficiency drops even more due to the fact that the load is split across both UPSs which would bring the efficiency down to 82%. This redundancy effect is discussed later in the paper. In the figure, the green bars represent all the power going to the IT loads while the red bars represent internal UPS losses that
3/9/2009 4:04:00 PM


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