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摘要:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
相关的摘录
customer management:
The customer relationship management (CRM) market is changing. Over half the market is served
by small vendors. Fully integrated business suites l...
发表于:
2005-12-06
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摘要:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
相关的摘录
customer management:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
发表于:
2005-08-04
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摘要:
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were
in the traditional CRM process. The same techniques are a (...)
相关的摘录
customer management:
Customer relationship management (CRM) is rapidly morphing from a customer
management model to one of customer engagement. Social networks, podcas...
发表于:
2007-09-19
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摘要:
During a period of rapid growth, MSI—an IT solutions provider—found its business software applications couldn’t keep up with
the amount and diversity of information pouring into the company. The lack of a centralized customer relationship management
(CRM) system also caused problems with MSI’s pa (...)
相关的摘录
customer management:
Case Study: Customer and Data Management System Helps Maintain Growth, Increase Revenue.
Source: Microsoft. Document Type: Case Study ...
发表于:
2010-03-11
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摘要:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant and
Time-Bound. Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes
to CRM systems, it’s important to understand all th (...)
相关的摘录
customer management:
Your Challenge: Get Decision Makers' Approval for Rules of the Road for CRM. Specific, Measurable, Achievable, Relevant
and Time-Bound. Customer re...
发表于:
2010-03-11
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摘要:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your System Merging of CRM and BPM. Customer-facing processes are challenging to manage because they are
always changing. Conventional workflow automation and stand-a (...)
相关的摘录
customer management:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and
BPM. Templates and Other Software Program to Use In Your Sy...
发表于:
2010-03-11
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摘要:
Choosing the right customer resource management (CRM) application involves looking at its ability to solve many business
challenges—both expected and unexpected. Analyzing CRM applications for their problem-solving acumen can help your business
successfully select a platform that improves the way you d (...)
相关的摘录
customer management:
Choosing the right customer resource management (CRM) application involves looking at its
ability to solve many business challenges—both expected ... ...
发表于:
2010-03-11
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摘要:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
相关的摘录
customer management:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
发表于:
2005-08-03
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摘要:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
相关的摘录
customer management:
Customer relationship management (CRM) can be a tool for positive change in businesses'
operations. Or CRM can—unintentionally—cause a host of pro...
发表于:
2007-09-24
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摘要:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
相关的摘录
customer management:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
发表于:
2005-02-15
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摘要:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management Effectively: Beyond Implementation.Specific,
Measurable, Achievable, Relevant and Time-Bound. A customer relationship management (CRM) solution is now a standard business
requirement. With origins as a system for (...)
相关的摘录
customer management:
Your Challenge: Get Decision Makers' Approval for Deploying Customer Relationship Management
Effectively: Beyond Implementation.Specific, Measurabl...
发表于:
2010-03-11
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摘要:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
相关的摘录
customer management:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports
and Other Package to Use In Your Complex System of Cus...
发表于:
2010-03-11
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摘要:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations and commitments that have been met. (...)
相关的摘录
customer management:
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a
series of conversations ...
发表于:
2001-01-17
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摘要:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
相关的摘录
customer management:
Customer relationship management (CRM) functionality can fall into four categories: core
functionality; non-core functionality; vertical, industry...
发表于:
2005-12-05
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摘要:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
相关的摘录
customer management:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
发表于:
2006-03-16
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摘要:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
相关的摘录
customer management:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
发表于:
2006-03-17
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摘要:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
相关的摘录
customer management:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
发表于:
2006-07-07
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摘要:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
相关的摘录
customer management:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
发表于:
2005-02-14
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摘要:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some
solutions. (...)
相关的摘录
customer management:
Many organizations find it challenging to adopt sales force automation and customer relationship management
solutions. Formal sales training and t...
发表于:
2006-05-23
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摘要:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
相关的摘录
customer management:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
发表于:
2008-09-29