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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer management system as crm solution


Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer management system as crm solution  | Customer Loyalty | Customer Management | Customer Management Relationship | Customer Marketing | Customer Marketing Plan | Customer Model | Customer Modeling | Customer Overview | Customer Performance | Customer Planning | Customer Presentation | Customer Process | Customer Relation | Customer Relation Management | Customer Relations | Customer Relations Management | Customer Relationship | Customer Relationship Management | Customer Relationship Management Age | Customer Relationship Management

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » customer management system as crm solution

Software as a Service beyond Customer Relationship Management and Sales


Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

customer management system as crm solution  Financial, tax, procurement, and customer service management have also followed suit. Companies are choosing to promote SaaS-based strategic sourcing and procurement applications ahead of well-publicized CRM deployments for a number of reasons, including, globalization, Web-based collaboration, manufacturing outsourcing in far-flung regions, and distributed order management (DOM). Quiet SaaS Leaders Given this focus on information and collaboration, WebEx may very well be a leader in SaaS. Many of us Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

customer management system as crm solution  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

customer management system as crm solution  Oncontact CRM vs. SageCRM Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM Hi, I’m Larry Blitz, editor of Technology Evaluation Centers’ (TEC) Vendor Showdown series. Today's Showdown pits three leading customer relationship management (CRM) vendors’ solutions against each other in a head-to-head contest: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM . We hope you find this Vendor Showdown helpful and informative, and we invite your comments and Read More

Deploying Customer Relationship Management Effectively: Beyond Implementation


A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into a mandatory tool for providing benefit to the entire organization. However, methodology and training play instrumental roles in successful CRM implementations; if designed well, these critical components will ultimately ensure user buy-in and success.

customer management system as crm solution  allows companies to establish customer management practices, two important success factors ensure the true utility and benefit of the software: methodology and training. More than just concepts, these two factors play a significant role in whether a CRM solution is considered good or bad. Again, the technology of a CRM solution cannot be undermined; a CRM system equipped with the right balance of functionality, usability, and a true collaborative view of customers can be employed to great success. But a p Read More

NetSuite CRM+: Customer Relationship Management (CRM) Competitor Analysis Report


This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

customer management system as crm solution  CRM+: Customer Relationship Management (CRM) Competitor Analysis Report This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important Read More

Succession Management: A Primer


Many companies plan for vacancies at the top level, but few have a succession management strategy that considers all aspects of the business and levels of the employee hierarchy. This lack of planning can have implications to a company’s success. Without a clear program, a company is at peril of losing its talent at best and suffering from a crucial vacancy and losing momentum in the marketplace at worst. Find out more.

customer management system as crm solution  Management: A Primer Many companies plan for vacancies at the top level, but few have a succession management strategy that considers all aspects of the business and levels of the employee hierarchy. This lack of planning can have implications to a company’s success. Without a clear program, a company is at peril of losing its talent at best and suffering from a crucial vacancy and losing momentum in the marketplace at worst. Find out more. Read More

Hyperion System 9


Hyperion System 9 is a flexible business performance management (BPM) system integrating a modular suite of financial management applications with the most comprehensive business intelligence (BI) capabilities for reporting and analysis. It increases user productivity, lowers cost of ownership, and reduces business risk. Hyperion System 9 BI+ is the industry’s most comprehensive BI platform, and supports all types of reporting and analysis through a personalized, intuitive, and interactive thin-client workspace. Hyperion System 9 Applications+ is a modular suite of integrated financial software management applications for managers, analysts, and executives who need to gain visibility into performance, improve forecast accuracy, and respond to changing market conditions. Hyperion System 9 Data Management Services is a family of products for managing financial and operational data, metadata, master data, and financial data quality associated with BPM deployments. It is the enabling data infrastructure layer that allows organizations to align data governance and BPM strategies and manage all forms of BPM information. Hyperion System 9 Data Management Services empowers business users to take part in managing their information, while enabling IT organizations to manage processes and enforce business policies. Hyperion System 9 Foundation Services makes it easy to manage, scale, and deploy BPM across all departments, applications, business units, and locations.

customer management system as crm solution  System 9 Hyperion System 9 is a flexible business performance management (BPM) system integrating a modular suite of financial management applications with the most comprehensive business intelligence (BI) capabilities for reporting and analysis. It increases user productivity, lowers cost of ownership, and reduces business risk. Hyperion System 9 BI+ is the industry’s most comprehensive BI platform, and supports all types of reporting and analysis through a personalized, intuitive, and Read More

CRM for Financial and Insurance Markets


Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

customer management system as crm solution  Financial and Insurance Markets Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

customer management system as crm solution  issues; non-real-time data transfer; customer coding requirements, among other issues). As an aside, for in-depth understanding of EAI, Mr. Linthicum has written two excellent books that we recommend: Enterprise Application Integration (Addison-Wesley, 1999, ISBN 0201615835), and B2B Application Integration: e-Business-Enable Your Enterprise (Addison-Wesley, 2000, ISBM 0201709368). User Recommendations  Do your homework. Analyze and prioritize your business needs. Match the top two or three business Read More

Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

customer management system as crm solution  help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies. Read More

Logi-Solution


As an authorized Syspro Business Partner, we provide a best-fit solution to your requirements by combining our extensive accounting, EDI, warehousing and production experiences together with appropriate levels of customization and bilingual training. LOGI-SOLUTIONS is an accredited training organization with Emploi Quebec.

customer management system as crm solution   Read More

2011 ERP Buyer's Guide: Showcase Your Solution


Get your ERP solution showcased in the TEC 2011 ERP Buyer's Guide for medium and large manufacturers.

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Matching the Correct Phone System to Your Business


Are you spending more time than you anticipated shopping for a new business phone system? This comprehensive listing reviews leading phone systems on the market for small-size businesses; medium-size businesses (includes both on-premises and hosted solutions); and enterprise-level businesses. This guide will help streamline your search for a new phone system, so you focus on those systems that are appropriate for your needs.

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Five Tips for Saving Money on Your Business Phone System


With recession looming and profit margins under siege, the last thing any company needs is a capital-draining business phone system. Fortunately, today’s voice over Internet protocol (VoIP) providers offer plenty of cost-trimming features to keep business phone costs in check or dramatically lower communications overhead. Read here to know the five ways businesses are taking advantage of new VoIP technology to save money.

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