-
Abstract:
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems
and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital.
There are in fact four steps to improving loyalty and re (...)
Excerpt related to
customer loyalty:
... their management systems and budgets do not suppor... The Loyalty Connection: Secrets
To Customer Retention And Increased Profits. ...
Published:
2010-03-11
-
Abstract:
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down
the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly,
or may in fact be misunderstood. We provide some insigh (...)
Excerpt related to
customer loyalty:
Defining the Value of Customer Loyalty. Source ... profits. Download <strong>Defining
the Value of Customer Loyalty</strong>. Comments: ...
Published:
2010-03-11
-
Abstract:
As companies try to escape the effects of the 2009 recession, a barrier to business growth is maintaining profitable long-term
relationships with customers. This Aberdeen Analyst Insight explores how top-performing companies are capturing, integrating,
managing, measuring, and acting on customer data thr (...)
Excerpt related to
customer loyalty:
Best-in-class Marketers Drive Enhanced Customer Loyalty. ... Download <strong>Best-in-
class Marketers Drive Enhanced Customer Loyalty</strong>. Comments: ...
Published:
2010-09-01
-
Abstract:
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep
costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer
service, and in fact, efficient processes can result in (...)
Excerpt related to
customer loyalty:
Distribution: Costs Down, Customer Loyalty Up. ... Download <strong>Distribution:
Costs Down, Customer Loyalty Up</strong>. Comments: ...
Published:
2010-03-11
-
Abstract:
Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management.
Many companies feel they exercise due diligence in this area, but as global competition increases and markets mature, they’ll
have to go that extra mile. To better measure c (...)
Excerpt related to
customer loyalty:
Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely
or very important to top management. Many companies f... ...
Published:
2010-03-11
-
Abstract:
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining
customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments
is a valuable strategy. Read about how t (...)
Excerpt related to
customer loyalty:
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve
Customer Retention. Source: SAP. Document ...
Published:
2011-03-14
-
Abstract:
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek
more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results?
Customer value enhancement (CVE) is a predictive approach (...)
Excerpt related to
customer loyalty:
Customer Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins.
Source: SAP. Document Type: White Paper ...
Published:
2010-09-01
-
Abstract:
Customer experience is now a competitive differentiator. As customers become more informed and more demanding, companies
need to step outside of their comfort zone and explore non-traditional customer relationship management (CRM) areas. This
paper explores a sampling of CRM improvements that allow compa (...)
Excerpt related to
customer loyalty:
What’s Your Customer Experience Advantage?: New CRM Innovations from SAP Help Companies Empower Their Employees
and Gain a Competitive Edge. ...
Published:
2011-03-15
-
Abstract:
Even in a strong economy, retail is an extremely competitive industry. This paper lays out the external pressures and challenges
retailers face when attempting to understand sales drivers and promotional performance. It also identifies best practices
needed to create the deep insights required to optimiz (...)
Excerpt related to
customer loyalty:
Getting Closer to the Customer: Overcoming Common Sales Analysis Challenges. Source: SAP. Document Type:
White Paper Description: Even ...
Published:
2011-08-08
-
Abstract:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad
of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to (...)
Excerpt related to
customer loyalty:
More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict ...
Published:
2004-01-30
-
Abstract:
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through
which they can find information, purchase goods, view and pay their bills, request services, or get support based on their
specific needs and preferences. Discover solutions that can (...)
Excerpt related to
customer loyalty:
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple
Touch Points. Source ...
Published:
2010-09-01
-
Abstract:
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you think
they perceive? (...)
Excerpt related to
customer loyalty:
Your customers' perception of your company is formed from the packages that arrive at their receiving dock. What do you
think they perceive?
Published:
2003-10-18
-
Abstract:
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products
and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable
customers with real-time insight that helps yo (...)
Excerpt related to
customer loyalty:
A decline in customer loyalty has put a great deal of pressure on financial institutions
of late. Thus, as banks tailor products and services to m... ...
Published:
2010-03-11
-
Abstract:
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling
efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to
quickly identify and address customers in a personalized (...)
Excerpt related to
customer loyalty:
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services.
Source: Portrait ...
Published:
2010-03-11
-
Abstract:
Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t
know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another
for marketing, and a third for operations. Developi (...)
Excerpt related to
customer loyalty:
Ensuring customer quality is the key to customer loyalty and retention.
When a company treats its customers like it doesn’t know them, it’s bad fo... ...
Published:
2010-03-11
-
Abstract:
Find out in the Aberdeen report, Best-in-class Marketers Drive Enhanced Customer Loyalty. (...)
Excerpt related to
customer loyalty:
Find out in the Aberdeen report, Best-in-class Marketers Drive Enhanced Customer Loyalty.
How Best-in-Class Marketing Organizations Drive Higher Profits. ...
Published:
2010-10-14
-
Abstract:
After-sales service represents a significant opportunity for industrial machinery and components (IM&C) manufacturers. Profit
margins for service operations can be higher than those for core manufacturing activities. And providing exceptional after-sales
service creates substantial opportunities for cros (...)
Excerpt related to
customer loyalty:
... And providing exceptional after-sales service creates substantial opportunities for cross-selling and
solidifying customer loyalty. ...
Published:
2010-09-01
-
Abstract:
Find out in the Aberdeen report, Best-in-class Marketers Drive Enhanced Customer Loyalty. (...)
Excerpt related to
customer loyalty:
Find out in the Aberdeen report, Best-in-class Marketers Drive Enhanced Customer Loyalty.
How Best-in-Class Marketing Organizations Drive Higher Profits. ...
Published:
2010-10-14
-
Abstract:
“SAS business analytics help us put a laser focus on knowing our customers, reducing operating expenses and innovating for
the future,” says Chris McCann, president of 1-800-FLOWERS.COM. “As our business has grown from one flower shop to an online
gift retailer serving more than 30 million customer (...)
Excerpt related to
customer loyalty:
SAS Helps 1-800-FLOWERS.COM Grow Deep Roots with Customers. Source: SAS. Document Type: Case Study Description: “SAS business
analytics ...
Published:
2011-05-19
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer loyalty:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05