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Documents related to » customer loyalty


Listen and Learn: Improving Operations by Using Customer Feedback
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

CUSTOMER LOYALTY: Improving Operations by Using Customer Feedback Listen and Learn: Improving Operations by Using Customer Feedback Source: Mindshare Technologies Document Type: White Paper Description: Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How
8/3/2009 3:22:00 PM

Customer Relationship Malpractice » The TEC Blog
Customer Relationship Malpractice » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

CUSTOMER LOYALTY: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

CUSTOMER LOYALTY: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a customer relationship management initiative can help provide organizations with a successful framework to manage data on a continuous basis.

CUSTOMER LOYALTY: Customer Data Integration: A Primer Customer Data Integration: A Primer Lyndsay Wise - September 11, 2009 Read Comments Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization s customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service.
9/11/2009

The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk.

CUSTOMER LOYALTY: Key to Achieving Global Customer Visibility The Key to Achieving Global Customer Visibility Source: Initiate Systems, Inc. Document Type: White Paper Description: A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today s competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in
11/15/2007 10:59:00 AM

Managing Customer Returns and RMAs Using Microsoft Dynamics AX
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can drastically simplify RMA processes.

CUSTOMER LOYALTY: Managing Customer Returns and RMAs Using Microsoft Dynamics AX Managing Customer Returns and RMAs Using Microsoft Dynamics AX Scott Hamilton - March 6, 2009 Read Comments Microsoft Dynamics AX provides simple, straightforward solution approaches for managing customer returns and returned material authorization (RMAs). In particular, Dynamics AX employs the standard functionality for sales orders to support most RMA variations, thereby making it easier to implement for users already familiar with sales
3/6/2009

8 Strategies for Improving Performance from Concept to Customer
External forces can knock your business off balance with no warning. Spikes in fuel prices, worker strikes, and shipping delays can significantly stress the supply chains of manufacturers, logistics providers, and retailers. To meet these external challenges, you need the capability to extend supply chain visibility, respond to changes in real time, and improve performance measurement across the entire chain.

CUSTOMER LOYALTY: Performance from Concept to Customer 8 Strategies for Improving Performance from Concept to Customer Source: Infor Document Type: White Paper Description: External forces can knock your business off balance with no warning. Spikes in fuel prices, worker strikes, and shipping delays can significantly stress the supply chains of manufacturers, logistics providers, and retailers. To meet these external challenges, you need the capability to extend supply chain visibility, respond to changes in real time,
5/14/2007 1:26:00 PM

NRF 2013 Highlights: Technology Driving Customer-centric Retail
Today's always-on mobile and digital lifestyle has put consumers in the driver's seat. Customers are more empowered than ever before, with immediate access to up-to-date pricing and deep product information and peer reviews thanks to the latest smartphones and Internet-enabled devices. See how this has impacted the retail industry and how retailers are responding to get customers to buy into their products. Get the highlights from NRF 2013.

CUSTOMER LOYALTY: 2013 Highlights: Technology Driving Customer-centric Retail NRF 2013 Highlights: Technology Driving Customer-centric Retail Source: Technology Evaluation Centers Document Type: TEC Report Description: Today s always-on mobile and digital lifestyle has put consumers in the driver s seat. Customers are more empowered than ever before, with immediate access to up-to-date pricing and deep product information and peer reviews thanks to the latest smartphones and Internet-enabled devices. See how this has
2/12/2013 4:18:00 PM

Vendor Viability (Size) vs. Customer Intimacy » The TEC Blog
Vendor Viability (Size) vs. Customer Intimacy » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

CUSTOMER LOYALTY: configurator, customer intimacy, ERP, on demand, open source, OpenMFG, SaaS, Software Selection, vendor size, vendor viability, Webcom Inc., xTuple, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
07-11-2007

Rent.com Selects KANA Cloud Offering for Customer Service » The TEC Blog
KANA Cloud Offering for Customer Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

CUSTOMER LOYALTY: customer engagement, customer experience management, customer service software, industry watch, KANA Express, kana software, service experience management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-09-2012

Competition Intensifies for the SMB ERP Customer
The small to midsize market for enterprise applications is already growing. Small to midsize businesses (SMBs) are looking for practical solutions that offer full capabilities at a quick return on investment (ROI). Vendors responding to SMB requirements now offer solutions with rapid implementation, Microsoft Office integration, and mobile support. Find out more about what enterprise application vendors are offering—and what you should be looking for.

CUSTOMER LOYALTY: for the SMB ERP Customer Competition Intensifies for the SMB ERP Customer Source: Oracle Document Type: White Paper Description: The small to midsize market for enterprise applications is already growing. Small to midsize businesses (SMBs) are looking for practical solutions that offer full capabilities at a quick return on investment (ROI). Vendors responding to SMB requirements now offer solutions with rapid implementation, Microsoft Office integration, and mobile support. Find out more about what
10/7/2009 3:09:00 PM


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